The staff at this hotel go above and beyond to ensure guests have a pleasant stay. Everyone we encountered at the front desk was professional, helpful, and friendly. Shoutout to Shereika and Bryce who worked magic to help me print out a bus ticket when my flight was canceled! Rooms are quiet and clean and the pool area looked fabulous. This is also a great location if you're visiting UF and lots of retail options within walking distance.
The hotel is OLD!!! and few upgrades have been done; the bathroom and fixtures looked very 70s, the hallway and room carpets looked worn and grubby, but the room was clean. Two BIG problems: the window blew open while we were sleeping and when we noticed in the morning, the rain had soaked the carpet and the dampness was creeping across the entire room. We couldn’t get the window to stay shut as it had been previously jerry-rigged with a screw. . .so, we propped the end table up against it which helped. The shower-yikes! If anyone else in the building turned on water or flushed a toilet -WATCH OUT- the shower water went from comfortable to freezing! This happened several times during each of our showers over the course of our 3 night stay. Oh, and they forgot to service our room after the first night. Okay, fair question as to why we didn’t report the window/water issue to the front desk. We were in the middle of Hurricanes Nicole, everyone was freaking out, businesses were closed and might I add it is risky to get to work during a natural disaster. We didn’t want to make a fuss as the hotel staff were working their butts off just trying to stay ahead of power/internet outages. The staff, all of them, were friendly and unfailingly polite! We were thankful for free parking though parking the land yacht we drive was a bit tricky in the covered area. The bed was comfortable for our 3 night stay.…
We were there to ride the Gainesville-Hawthorne State Park trail so the location was really good. The room was a great size but really noisy on the front side of the hotel. But the restaurant in the hotel was good.
The parking lot is not exactly a parking lot! Parking at this hotel is rather questionable and sketchy at best. The building is actually shared with a pizza restaurant.? Yes, you read that correctly. Then there are thousands of college students walking around and driving through the ‘parking lot’ recklessly and taking up what little guest parking there is. Naturally the staff does not do anything (besides giving you the guest something to put on your dashboard) to control this because they themselves appear to be students as well. The lobby is a complete wreck. The check-in was pleasant enough. Although I was slightly offended by being charge a $50 incidental deposit fee per room. I am after all a professional traveling on business and NOT one of these college students, so this unnecessary fee as just an insult. I was even more offended when I got off the elevator on the 5th floor to be welcomed by a horrible odor. Then came the room. I realize upon entering the room that this hotel is in dire need of a complete makeover/remodeling. The view from my window appeared to be a sketchy ally with a broken down crack-house. ALL the furniture was worn, ripped, and stained. The tiny a/c unit (on the floor) was Very Loud. The bathroom is the size of a small closet with a extremely low ceiling. Anyone over 5’10 will most likely experience claustrophobia. The shower turned iced cold then boiling hot then iced cold again. I actually had to use the bathroom of the person I was traveling with, theirs seemed to work. Also the sink did not drain. Don’t know what’s going on with IHG but this experience is totally unacceptable. Does IHG have any quality control? I would be completely embarrassed if I owned this hotel or worked for IHG. Stayed at a Best Western 2 days prior and this horrendous place made that feel like a Ritz Carlton. So the 2 big questions: Would I stay here again… Absolutely Not. Would I recommend this property: Absolutely Not. I can honestly say that I feel as though I deserve a complete refund for this dissatisfaction and disaster.…
I stayed there this past weekend. We were in town for a UF football game. The location is ideal. However, we paid $600 a night to stay. I understand that hotels can charge whatever they want, especially ones within walking distance of the stadium. With that being said, I have stayed at 4 different hotels in the past 4 months in Gainesville. This was by far the worst one. For $600 per night, I expect to have a working toilet in the room. Also, there was a ton of water damage in our bathroom. The ceiling looked like it was filling with water. I tried to call the front desk multiple times, each day to take care of the toilet. No one ever answered and it would go straight to someone’s voicemail. I finally gave up. The carpet in the hallways was so warn down. A simple carpet change and a little paint could make a huge difference. As for the breakfast, it was good and made to order. However, the smell of mold from all the water damage in the hotel made it hard to eat. There really are no excuses. This hotel is making tons of money. I will never stay there again. I am thankful that when I return next month, I am staying somewhere else.…
Hotel is run down. Room needs work. We paid $650.00 per night for 2 nights and was told our rate did no include their breakfast. Paid 1300.00 and they wouldn’t include the 30.00 breakfast. Disappointed
Good location in center of Gainesville. Restaurants and shops close by. Quick check in and nice staff. Nice, big, modern and well equipped room, WIFI, fridge, air conditioning and TV. Free parking on site.
Across street from campus and ability to walk to events there and not deal with any traffic and parking is major plus. The interiors are in need of refurbishing, especially the bathrooms, but at least the bed linens and room carpet were in good shape. Upstairs breakfast restaurant is still not open ....but at least Starbucks and publix are practically right next door . The downstairs pizza restaurant is open and decent enough for an onsite lunch or dinner.
Way too $$$ for a one-night stay. I’ll never understand why it costs over 100.00 a night, when we got in after 11pm. No free breakfast. For all that dough, there should be a breakfast. Rowdy college students on the weekends. The hallway carpets needed a good scrubbing, just saying. Only bright spot was visiting the U of Florida campus & bookstore, or should I say, “DEPARTMENT STORE”! The BIGGEST COLLEGE BOOKSTORE EVER! Everything Gator!
We spent three nights here in early November 2021. Without exception, everyone working at the hotel was friendly and helpful. The location is central and convenient. The rooms are clean, the bed is comfortable and the water pressure is strong. What more do you want? I read a number of reviews that complained the hotel is dated. This is true. But if you want a new, five-star hotel, you probably shouldn't come to Gainesville. It should be enough that everyone's heart is in the right place.