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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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376 Reviews from our TripAdvisor Community

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Showing 219: English reviews
Oslo, Norway
Reviewed 2 weeks ago

An ok hotel, service-minded staff, good and free breakfast, free Wi-fi and possibility to wash clothes if needed. They also have a fitness room for basic workout and an outdoor swimming pool. Some noise can be heard from the nearby motorway and also between the rooms, especially when the neighbours close their door. The good thing is most people seem...

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Helpful?
Thank Johnny K
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Johnny K, Thank you for taking the time to review your most recent stay with us and for the kind words about the service minded staff, this truly is one of our top priorities! Also, so glad you enjoyed our complimentary breakfast that so few hotels in the area offer, we're very happy and proud to provide this included...

Jacksonville, Florida
Reviewed 2 weeks ago

great service from Ashley, the breakfast amazing, hot and cold, the cinnamon bum was delicious and breakfast is all included on the room rate. the pool was great place to relax with the palms tree around the area.

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Helpful?
Thank rnmdc2009
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear rnmdc2009, We're THRILLED to read your review and so happy you enjoyed your stay with us!! It was truly our pleasure to have you as our guest and we look forward to welcoming you back again in the near future! We'll pass on your kind words about Ashley and our complimentary breakfast to all the team in this week's...

Port of Spain, Trinidad
Reviewed 2 weeks ago

The location is ideal, close to everything. The rooms are clean and comfortable. They offer a basic breakfast (complimentary) which is good to get you going. The staff is truly helpful and courteous. Just over the highway there is is Westland Mall which has all the major stores. On that entire stretch just outside that mall there is all the...

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Helpful?
Thank 001akimc
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear 001akimc, We're THRILLED you enjoyed your stay with us and took the time to leave your feedback and review for future guests and our stay! We look forward to welcoming you back again in the future and wish you a wonderful 2016

Columbia, MD
Reviewed 2 weeks ago

Everything worked well in our room. The staff was very helpful in answering questions. The breakfast was outstanding! There is a great variety of food available, and the cinnamon rolls appear to have been made from scratch, since they were very fresh. Also, breakfast is available starting at 6 AM, for all the early birds out there. This place is...

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Helpful?
Thank Mae_Hoffman
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Mae_Hoffman, WOW - thank you so much for your kind words and we'll be sure to share them with our entire staff during our Weekly Meeting this coming week!! Our team works hard in each and every department just to try to make sure each guest has your type of experience and we're so happy to read that you...

Washington DC, District of Columbia
Reviewed 4 weeks ago

The staff was excellent provided great customer service and hospitality. The manager noticed that my room rate was higher than normal and gave me a better rate. Only minor issue I had was the room smelled very damp and moldy. We had to keep the AC on, although I don't know if that's where it was coming from.

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Helpful?
Thank Wesley B
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Wesley B, Thank you very much for taking the time to leave your review and for all your kind words about our staff and their outstanding customer service! We'll be sure to share your feedback in our Weekly Meeting this coming week. We have just begun a multi-million dollar renovation to the entire hotel that will definitely address any...

Reviewed 29 October 2016

Since my first review of this hotel in July 2015, the standard of the hotel, quality of the service and the overall experience fell so dramatically that I now feel disinclined to return to the property. This time around I spent 4 nights. 4 miserable nights on a lumpy mattress in a room that was musty and smelled damp and...

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Helpful?
Thank BROWNING812
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear BROWNING812, Thank you for taking the time to review your must recent stay with us and it's disappointing to hear we failed to meet your expectations. We've noted many of your issues and will address them immediately with our staff later this week in our Weekly Meting! As new ownership, we immediately identified that the property needed some TLC;...

Port Saint Lucie, Florida
Reviewed 28 October 2016

Good clean and nice people. Me and my family had a great time. We felt safe and comfortable. The housekeeper lady Dolores was extremely kind with us. We highly recommend this hotel. The employees are very knowledgable about the area... Thay gave us helpful tips for shopping.

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Helpful?
Thank twevly
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear twevly, Thank you for taking the time to review your stay and we're thrilled to read all the kind words about the property and the staff! We'll immediate recognize Dolores in our next Weekly Meeting too!! As new ownership, we immediately identified that the property needed some TLC; thus, we've just begun a complete refurbishment of the entire building...

Sunrise, Florida
Reviewed 28 October 2016

I'm happy with my stay at this Hotel. It is in a good location near of a major road (Palmetto- 826). The staff in the front desk are friendly and helpful. The bed is clean and comfortable. Thank you again for a great service!!!!

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Helpful?
Thank dedeia4
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear dedeia4, Thank you for taking the time to review your stay and we're thrilled to read all the kind words about the property and the staff! We completely agree that our location is ideal, just off the major Palmetto and directly across from Pametto General Hospital. As new ownership, we immediately identified that the property needed some TLC; thus,...

Trinidad
Reviewed 28 October 2016 via mobile

Very Good Enjoyed the stay. The free breakfast was okay could have had more variety. Would like to suggest that they include a shuttle service either paid or Free to the malls and downtown. The Pool was nice enough.

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Helpful?
Thank NathalieAW
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear NathalieAW, Thank you for taking the time to review your stay and we're thrilled to read all the kind words about the property and the staff! Your breakfast point is noted and we'll take your suggestion about a shuttle service on board although we originally decided against it with 95+% of our guests arriving with their own transportation. As...

Trinidad
Reviewed 18 October 2016

I don't want to give a bad review as I note that they are currently in the process of renovating the rooms. I would say though, that this renovation is much needed at this time. Perhaps we may stay again once this is finished. I wouldn't stay again in its current state i.e. broken furniture and worn carpets. Looking forward...

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Helpful?
Thank Mandisa_12
YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Mandisa, Thank you for your recent stay with us and yes, we have just begun the process of renovating the entire property floor by floor. We'd absolutely agree the property was better years ago but as we just purchased the hotel in the last 12 months, we immediately recognized that it could use some TLC so the process has...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 

Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W 20th Ave, Hialeah, FL 33016-2611
Region: United States > Florida > Hialeah
Price Range: $145 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
Holiday Inn Express Miami-Hialeah (Miami Lakes) Florida
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Miami-Hialeah (Miami Lakes) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the end of corridor to keep traffic outside to a minimum + away from the motorway”
 of 5 bubbles johnnyk896, 20 Nov 2016 | Read review
“The rooms facing the highway is my preferred choice”
 of 5 bubbles 001akimc, 17 Nov 2016 | Read review
“Go to another hotel”
 of 5 bubbles BROWNING812, 29 Oct 2016 | Read review
“WIFI is terrible”
 of 5 bubbles Traveler121429, 21 Sep 2016 | Read review
“Ask for non-smokers room”
 of 5 bubbles rajeshk761, 6 Sep 2016 | Read review
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