I'm staying at the hotel and at midnight a guest arrives at the room and then the receptionist and says that my room appears vacan, when I did my check-in early,what a bad organization, make sure yours reservations
We stayed in a 2 queen bed room with a mini fridge, microwave area and it included a desk. The hotel was visually appealing and the room was adequate, definitely cleaner than other hotels I've stayed at in the past but could have been cleaned better. There were a few cleanliness things one could complain about but you'd have to be very particular. Overall the hotel was nice, had a small bar with a couple of tv's (I didn't visit it), pool was ok (sat out there but didn't swim), had free breakfast, elevators and everything in the room worked, and it was in a good location across from the formerly known as Tamiami Airport :) and I did not hear a single plane or helicopter from inside the room. I'd stay again.
We stayed here for a few days prior to a cruise. The large room was very dark and the furniture was showing signs of wear and tear. They didn’t clean every day which didn’t bother us but you could ask for your waste bin to be emptied and get clean towels from reception when you wanted. The room had a fridge and a safe. The bed was comfortable. If you went down to breakfast early you got a much better choice of food. It was okay for this type of hotel. Parking was fine. The roads surrounding the area do get very busy on weekdays so allow plenty of time if you are visiting different parts of Miami. For the money we paid it was fine but don’t expect luxury.
We stayed at the hotel for 4 days. It was excellent the breakfast was good,the pool is clean,the gym is nice and the rooms are very well maintained and clean. They also have a laundry room which we appreciate alot since we were in vacation for 2 weeeks. They also had a bar service in the afternoon,very good. There was enough parking never struggled with parking.
I enjoyed my day here at the Best Western Plus Miami. This is a clean hotel and the staff is especially nice. The warm cookies baked in the evening is the best. Aixa is very professional and so so nice. If you need anything look for her name tag. Merry Christmas.
Everyone (staff), was genuinely friendly and polite. The complimentary breakfast was different everyday and had plenty of options. When I'm in Miami, this is where I can be found. If a hotel gym is important to you, the one at this location is basic.
Nicole is always willing to go above and beyond to help me with my stay . Linnette always smiles and makes sure to put a smile on guest face by making sure I have a comfortable stay . Geo is friendly and helpful also . These three employees need to be recognized for their excellent customer guest services .
Buyer beware: No room cleaning for 3 days. This is not revealed to you while making the booking. Notified only at check in that there will be extra $20 charge for room cleaning! Other facilities including breakfast were decent. Had a shower problem which was fixed a day later.
I've been staying in this hotel since 2016 on a fairly regular basis. My last visit before this one was in May 2022. I noticed things were starting to go down hill then, but it has gotten much worse. They rope off the breakfast area so that the homeless don't walk in and get the free breakfast. I didn't feel comfortable eating there, so I ate breakfast elsewhere. The bathroom floor in my room had spots, stains, and a large blop of something sticky - clearly hadn't been mopped for a while. The entry way floor to my room needed sweeping. The room needed vacuuming. The bar was closed due to a "system error". They only clean rooms once every 3 days. They only leave 1 washcloth, 1 face towel, and one bath towel. I have always felt the bathroom lighting was insufficient and the shower configuration is stylish, but not functional. I don't plan to stay here in the future.…
I was very impressed by the excellent customer service that I received while staying at this hotel. Linette A. (desk clerk) allowed me to check in early, I was very happy because I explained to her that my brother enjoys doing a staycation and he has autism, and it is a little hard at times to take him to new surroundings. Her professionalism and true kindness are greatly appreciated. She needs to be recognized for her time and effort and patience in dealing with adults with special needs, and with any hotel guest. I also want Nicolle who is the (Assistant Manager) to be recognized, for her effort, in contacting me in a timely matter, for getting an amount of credit returned, since the pool was closed due to maintenance issues, which my brother wanted to swim there. Nicole and Linette went Above and Beyond with their customer service skills to make our stay comfortable. I want to Thank these ladies they were very hospitable. I will return to this location, in a few months. I do appreciate our wonderful experience. The breakfast is well worth the stay, and the cleaning staff were delightful, and the kitchen staff also. I will recommend this location to family and friends. Adrianna S. …
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