Marcel at the Pier house pool and beach writes the book for service! He is attentive , courteous, and all around pleasure! You should be honored to have him represent you fine establishment ! My wife and I are on our honeymoon and we are very pleased with your hotel! Food was amazing, and I'd also like to say the same for Nick, Martina and Oli! Please give them our regards! We will come back because of these fine associates!! Jack and Heather Meager
The Pier House is a gem of a hotel! Just came home from a spectacular, relaxing and fun stay at the Pier House! The location, staff, food and cleanliness was amazing. The management at the hotel were so accommodating and pleasant to deal with. Special shout out to Mimi and Heather! Very professional, action oriented and nothing short of amazing! The front desk personnel were always pleasant and helpful! Jason, Marieca, Lupe, Deniem, Claudia thank you! Roman, always a big help no matter what you asked or needed. Lee the concierge helped me make decisions on what excursions to take. The restaurant, One Duval, was a culinary delight. Actually the food at the hotel was really quite excellent no matter which place you ate. In closing...the service at the Pier House is second to none. The location is perfect. Close to Mallory Square, but quiet. You can just stay at the hotel and not do anything but sit on the lovely little beach, go in the pool or sit on your balcony watching the boats go by. The sunsets were amazing from our balcony. Perfect...we will be back! I hope the CEO of Remington knows how lucky he is to have such wonderful staff working at the Pier House. Such a lovely hotel! Keep up the great work!…
I LOVE THE PIER HOUSE RESORT! I've been coming here for about 30 years. Great location, best clear, sandy beach (which is not easy to find), beautiful views of the ocean and sunsets. Nice clean pool. They have a large selection of different types of rooms to choose from. All neat, clean and well stocked with towels and toiletries thanks to a great Housekeeping staff. Love the entertainment by the beach/pool bar. Great service all around. Shout outs to ROMAN who always greets us with a smile and takes care of all of our luggage (and we always have a lot). MIMI and the front desk staff took care of us upon arrival. JANINE makes delicious cocktails. NICK, LINDA and JOKO were excellent servers and always ready to serve wherever we are. MARCEL did an excellent job of setting up lounge chairs, umbrellas and towels for our days at the beach. Can't forget to thank JOE and HEATHER for always assisting me with reservations!…
We stayed in June 2022 and can't wait to return. The room was fine (the a/c is noisy during the night and there are no hooks for bathroom robes or hand towels which is odd since the bathroom was quite large) but it had an amazing view of the ocean. We encountered several staff who were always helpful and pleasant. Specifically, Roman who helped with our bags, the evening guys at the front desk who helped us with taxi service and answered questions about rooms, and the attendant at the beach who set us up with great chair location. Mimi, the night manager, gave us excellent service as we tried to make something work for a return trip in December. She clearly cares about the guests and has built a staff that support that effort. Pier House is a situated in a beautiful location coupled with great service.…
Location is right in the middle of everything. Room is great! Shower reminds me of a sauna with all the great heat. Bar and restaurant located on property is great. All staff are friendly and knowledgeable about area. I just love this property!
We LOVE the Pier House! We’ve been coming here for over 25 years. We’ve stayed at a few other hotels over the years but the Pier House is by far our favorite! We love how well we’re taken care of here! From Yvonne with reservations to the awesome Roman who always greets us and handles everything from the time we check in until we leave. Marcel is the energizer pool and beach attendant who knows exactly where we like to sit! Jokoe, Nick, and Linda are our favorite servers and know what we want before we even ask. Martina and Janine make the BEST key lime colada with a rum floater. Thank you thank you for showing up and giving us the best possible experience every time we’re here. We consider you part of our family and we love you!
What a fabulous time we had in Key West at the Pier House Resort & Spa. The location is ideal- on Duval Street but quiet as well. The entire staff - front desk, concierge, housekeeping, beach & pool attendant, pool bar staff - hustle and make sure you have everything you need to enjoy your day. We will definitely be returning to Key West and will stay at Pier House again. Perfect!!
I belong to a group who meets here twice a year. I've also stayed at other resorts on the island. The location is perfect if you want to be close to all the action. And the rooms are clean and spacious. I think the best part is the care and continuity of staff. They remember and welcome us back every time! And they really go out of their way to make sure the stay is enjoyable and memorable.
Great trip at Pier One Resort & Spa. Marcel did an amazing job at taking care of us on our stay here. The view & water was beautiful. The crew did a great job keeping the beaches free from seaweed. 10/10
The entire Pier House resort from the rooms, to the beach bar, restaurant and pool, everything has beautiful views and service. We utilized the meeting rooms while we were down. They had everything we needed and the food was delicious there as well.