Pier House Resort & Spa

Pier House Resort & Spa

Traveller (2100)
Dockside Suite Balcony
Room & Suite (609)
One Duval
Dining (110)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.5
#7 of 11 resorts in Key West
4.9 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Experience a collection of specially designed, island-chic accommodations tucked into a lush, tropical paradise. Pier House Resort & Spa offers a private white sand beach, renowned spa, and legendary bars and dining that set this island resort apart from the rest.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Poolside bar
Boating
Diving
Snorkelling
Fishing
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Harbour View
Languages Spoken
English, Spanish

Location

1 Duval Street, Key West, FL 33040-6610
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Key West Intl Airport
4.5
4.5 of 5 bubbles3,343 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Travelers heading to Pier House Resort & Spa receive a varied experience, with some applauding its spacious and pristine rooms, while others express disappointment over rooms that appear outdated and lackluster. Despite the hotel's prime location, which offers effortless access to local attractions, many guests feel the pricing doesn't match the value offered, especially given the instances of poor service. However, the amenities, particularly the private beach, consistently earn praise. The hotel's cleanliness and service are generally well-regarded, though reviews indicate some inconsistency.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Top-notch

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3,343Reviews143Q+A100Room tips
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Detailed Reviews
jacwlyn wrote a review Jul 2020
Georgia
5.0 of 5 bubbles
We stayed at the Pier House from July 2-7, 2020. Upon our arrival we were given a room with a malfunctioning air conditioner. When we complained, we were shown to a comparable room which stunk like cigarettes. We voiced our concerns again and were upgraded from a Lanai Room to a Spa Junior Suite. Thankfully, the A/C worked very well.
The property is well manicured and clean for the most part. We did not visit the pool while we were there as we are beach people. The beach is small and clean. The staff kept the lounge chairs clean and accessible for guests throughout the day. We were told that bar service was available by the beach; however, we never saw/were approached any wait staff while we were there. We ate breakfast at One Duval three times and lunch on one occasion. The food and service were good at all times. Social distancing was practiced at all times. Unfortunately, due to COVID-19, room service and the shuttle service were not available. On the 4th day of our stay I called the front desk to ensure that someone would come to service the room, and they did. On the other days, I had to call to request towels, water and coffee, which were all included in the resort fee. As all of the amenities were not available, I felt like the resort fee should have been reduced by at least half; however, it was not. The Spa reopened during our stay, however, we did not utilize the spa.

Over the weekend, we noticed that some of our neighbors dropped some food in the hallway in the spa building. It was not cleaned up for several days, which was disgusting.

I was disappointed with the governor's closing of the bars and beaches just prior to our visit- but none of those things are the hotel's fault, thus I rated the hotel 5 stars and would stay again on our next visit to Key West.
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Date of stay: July 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded Jul 9, 2020
Thank you for taking the time to fill out the review on Trip Advisor. We are happy you enjoyed your stay and look forward to seeing you in the future.
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Kathieh9 wrote a review Feb 2021
Jupiter, Florida
4.0 of 5 bubbles
Absolutely loved our stay here in our Caribbean facing balcony room during our first visit to key west, our little private beach with floating chairs, the immaculate room which by the way was kept very cool with air conditioning, also great shower. The One Duval restaurant is where we had breakfast and coffee every morning, the eggs Benedict were delicious. Because of COVID there is no room service for it to be delivered to the room (my only complaint) also due to COVID the rooms are only cleaned every three days, but linens and towels are brought to you as requested. We observed the other hotels during an exploration but did not see any others that captured the since of serenity and offered the quality of location as this establishment did. I must say after enjoying palm beach, Jupiter and Juno beach, Key West is quite underwhelming.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Dantoni, General Manager at Pier House Resort & Spa
Responded Feb 23, 2021
Thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad you enjoyed your stay at the resort and its great location. A stone throw away from Duval St. yet tucked away to give you peace and quiet at night time. Guest love the outdoor dinning and the great scenic views of the Gulf of Mexico. Regards, Joe
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Birddog wrote a review Mar 2020
4.0 of 5 bubbles
We have stayed at the Pier House our last trip to Key West and were disappointed this time with some of the services. The shower door in our room did not seal and left a huge puddle on the floor every time we used it. Had to keep a large towel there to soak it up. And the "large" bath towels are not really large enough to wrap around an average size adult. The card reader on our room door kept falling off onto the floor and had to be snapped back on multiple times. Nick, our waiter at the beach one day was very inattentive and never did return with a menu when we asked him for one. His loss, less tip. We ate breakfast at One Duval on our last morning there and was also disappointed in the service there as well. Two of the orders were incorrect (no ham in my omelet, sausage was in, not on the side for another). We also asked for side plates that were never brought. In our room, a coffee stir was left on the night stand for two days in a row. Lastly, we used the shuttle service one day to take us to the Truman House and was told we could get it to return back on Duval St every 30 minutes. We began walking in that direction hoping to catch it and were only a block away when it finally came. The driver said he was delayed. When we complained to the front desk we were asked "why didn't you call a cab?". My husband spoke to the manager who said she would look into and took his cell # saying she would be in touch. We never did hear from anyone. Don't get me wrong, we love the Pier House, just felt that the service left alot to be desired this trip.
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Date of stay: February 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Dantoni, General Manager at Pier House Resort & Spa
Responded Mar 9, 2020
Thank you for taking the time to write a review. I apologize for some of the issues you encountered during your stay. Please call me at your earliest convenience to discuss your stay further. Regards Joe
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David W wrote a review Jun 2021
3.0 of 5 bubbles
Our family gave us a 2 night stay in Key West for our anniversary. They chose the Pier House Resort. Let's first say that the prices they charge are comparable to all the resorts there. Our room cost $750 a night plus a resort fee of $50 a day. The room was a standard size hotel room, with standard appoints like king bed, a walk in shower and the usual toiletries plus and iron and a refrigerator, The TV was large but had no premium channels. Our room was on the first floor and had a small patio. The problem is it had not privacy like plants or trees and was situated in a location that was on the way to the pool, beach bar. Guest were coming through at all ours and with the room surrounded by brick walls, all sounds were amplified, Since this was on Memorial Day their were still quite a lot of guest at the resort. The one good thing thought was that the Bar just outside the patio was closed for the day, less it really would have been loud. N Main Dining room restaurant was closed also. They were closed on Monday and Tuesday. The resort fee was for the privilege's of using the pool, spa, exercise facilities and so called beach. This hotel is not directly on the ocean but more a lagoon. Bottom line, the resort was a good location for walking everywhere but not worth the price paid.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded Jun 4, 2021
Thank you for taking the time to do a review on Tripadvisor. Key West is voted the number one place to travel in the county at this time. That is why the rates are high at all the Hotels and Resorts. We look forward to seeing you in the future.
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Wanda M wrote a review Jun 2020
Philadelphia, Pennsylvania
3.0 of 5 bubbles
My husband and I returned yesterday from a 5 night 20th Wedding Anniversary trip that we planned over six months ago. We were aware that the Keys had just opened a couple of weeks before we got there. From what I had read on line through FB and other message boards I knew we would be required to wear masks in restaurants and bars. I was not aware that the spa, gym and bar at the hotel were closed. The restaurant had limited hours and menu and you had to be off the beach and out of the pool area by 7pm.

We were in a Suite and after 3 days I went to the check in desk and asked for our suite to be cleaned, fresh towels and the trash to be emptied. The woman looked up my name and said since it's been 3 nights that she would send someone. The room was very dusty and the floor appeared to not have been properly cleaned in a long time! My socks were black from walking on them.

I personally feel it's ridiculous to charge the $46 per day "resort fee" when the hotel isn't fully operational. We loved the location and definitely will be back to Key West but will most likely stay at another property. I noted on our reservation that we were celebrating our 20th Wedding Anniversary and nothing was mentioned. No big deal but a "Happy Anniversary" at check in would have been nice.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded Jun 29, 2020
Good Afternoon Wanda, Thank you for taking the time to fill out the Pier House Review on Trip Advisor. Our gym is a small gym and due to the social distancing we could not have it open. And the same for the Chart Room Bar. They will remain closed until we are in the proper phase. The rooms are being cleaned after the 3rd day to keep you safe. This is recommended by the CDC to all Hotels and Resorts in the US. We hope to see you in the future.
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andrea_roberts024 wrote a review Sep 2021
Baton Rouge, Louisiana
3.0 of 5 bubbles
We spent 3 nights in a traditional room on the ground floor. It was a 'baecation' long weekend without the kids and with another couple who stayed in a different room.

The Good (and it was great, don't get me wrong): We thoroughly enjoyed our time in Key West and hanging out at the hotel beach and bar. Nic was our go-to server at the bar, and he was a good time. We very much enjoyed laying on the beach and watching the boats go by.

The Bad: We tried to use the concierge, but she was Googling things and seemed to know as much as me. Our ground floor room was a terrible location, and we could hear all the people talking and walking by our room all night. Every morning before the sun came up, someone across the walkway would turn on a vacuum or something. I understand that $700+ a night is a value for being on the coast of Key West, but at least getting a decent night sleep would be nice.
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Date of stay: September 2021
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: don't stay on the ground floor of the main building
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded Sep 13, 2021
Thank you for taking the time to do a review on Tripadvisor. Did you contact the front desk regarding the location of your room? They may have been able to move you in a different area. We always appreciate guest feedback and will make sure to speak to housekeeping regarding your issue with the vacuuming early in the morning.
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AngeliaDowns wrote a review Jul 2020
2.0 of 5 bubbles
Minimal housekeeping service, using Covid as excuse. Spa closed. Bar closed. Yet rates were not adjusted. Hotel charges an additional $46 per day as resort fee yet nothing was open to use except for the pool and beach , which closed at 6. The pool host was outstanding which was THE positive at this facility. There were no clean chair covers or towels one day so I approached the table area to request covers and the female in table area yelled at me not to come into the area without a mask. I was probably 20 feet away, much more than the requested 6 ft social distancing for an outdoor area. Old blood found on linens twice. Also found pill in bed that had been washed and dried in laundry. Rates reduced for our stay so we requested adjustment and was refused it. We requested to speak to Gen Mgr and was told he isn't answering his phone. We requested him to call us and still have not heard from him.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Dantoni, General Manager at Pier House Resort & Spa
Responded Jul 7, 2020
Thank you for taking the time to fill out a survey. Your concerns would have been addressed if you had not brought them to the attention of management at check out. When you first came to the desk to check out you asked for a reduction in rate because of less services. The front office explained to you at check in of all services. Then you came back 30 minutes later about the blood on your sheets. We have tried to call you but your voice mail is full and we were not able to leave a message. Joe
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lucy104 wrote a review Feb 2020
washington dc
3.0 of 5 bubbles
We traveled there in February and found the resort to be in a great location and convenient to downtown and the waterfront. The grounds were well maintained and beautiful. Our room was clean and well stocked but given the seriously high priced of $650 per night plus resort fee and taxes. For the price we had a garden view nothing special and we entered our room from a parking lot outside the hotel.
We did like having access to the "beach", but found the sea grass was not cleaned up on the edge and service was spotty for food and drinks. We had one server the entire time that was great, but others clearly did not care. Again, for the price you expect a different level of service.
Selecting a room -
It would be difficult to say outside of maybe waterfront as all others you roll the dice on location and how noisy or not it is outside of your room OR if your room is exposed if you are on a first floor.

Given I have travel a lot and stayed at everything from a one star to five I kept asking would I return, would I recommend and the answer is no. So many options on the island and I thing next time I would pick a different.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: See above in comments
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joe Dantoni, General Manager at Pier House Resort & Spa
Responded Feb 27, 2020
Lucy thank you for the survey and I am glad that you enjoyed your time at the resort. For rates, I encourage my guest to call my in house reservations team. They can review all of our different room types and price points to find something within your price range. Key West is a very busy market and this is peak season and the rates will reflect that through out the island. Regards, Joe
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Emily M wrote a review Nov 2020
Carmel, Indiana
4.0 of 5 bubbles
Our family enjoyed our stay here. While it’s not the type of “luxury” we expect from a place that is noted as a luxury resort, it was clean, nice, and had great staff and food (and it is very nice for Key West). Marcel and Georges were kind and attentive by the pool and beach. We were also pleasantly surprised that we were able to check-in at 10:00 am! Hand sanitizer was readily available, things were cleaned well, and most people wore masks when in proximity to other people (the staff always wore a mask). We had a great room on the ground floor, but would have like to have had a key card entrance on our back patio door because we had easy access to the pool and beach from our room’s back door. Since we didn’t have a large family Thanksgiving this year, Key West was the next best thing!
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded Dec 1, 2020
Thank you Emily for taking the time to do a review on Tripadvisor. We are glad you enjoyed your stay and hope to see you again soon.
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Janet C wrote a review Mar 2023
Phoenix, Arizona
4.0 of 5 bubbles
We enjoyed 3 night stay in beautifully appointed one bedroom king suite in the Spa Building. It was located on the second floor (w no elevator- did not mind taking the stairs). The suite was extremely spacious with two balconies (one Juliette and other with room for two chairs), pullout sofa, several oversized chairs, small dining table w/ stools, wine frig, 1.5 bathrooms, and artistic touches on the walls and lighting fixtures. It was possibly an “accessible” room given the double door entry. Housekeeping was reliable, servicing our room, changing towels (soft and fluffy) each day, even leaving complimentary water bottles during the boil water advisory. Robes were plush. Wish there were room slippers though. Spa rain shower was amazing. Beach attendants and bar server were professional and attentive, securing adjacent beach lounge chairs (w towel covers and beach towels). Beach was nice, but small. The lobster sliders served beachside were delicious. Front desk staff were great, granting us early check in and one hour complimentary late checkout. Parking on site was easy. Location was very convenient- close to shops on Duval Street, Sunset @ Mallory Square, Bagatelle, Kermit Key Lime Pie Shop, Conch Republic Seafood Company, and many other good restaurants. We walked to Southernmost Point and Hemingway House. The only negative is the price (high season and mandatory daily resort fee $$) and the lobby which felt dark and underwhelming, given the high room rates. But we spent little time in the lobby and thoroughly enjoyed our living accommodations & stay @ Key West.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded Mar 22, 2023
Thank you Janet for taking the time to do a review on TripAdvisor.
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Answer from Pam
Hampton, Illinois5 contributions1 helpful vote
Hi, Elizabeth. I’ve only stayed at Pier House. I like rooms 201, 301, 401. Water front. It has a small beach that is maintained all day long by staff setting up chairs/umbrellas/side tables. There is a beach bar for casual dining and cold drinks. Staff also services the beach for food and drink. It also has a pool that is serviced by staff. It’s within walking distance to every we like. There is another restaurant (One Duval) at the resort that is very good, also. Good luck and enjoy Key West!
Answer from Darlene P
11 contributions
All Lanai Rooms feature a patio or balcony with a view of the tropical surroundings. Photos on hotel website page
walshy1004 asked a question Apr 2022
Scranton, Pennsylvania36 contributions25 helpful votes
Is there anywhere you can fish from shore on the property?
Answer from Susan B
Norwalk, Connecticut7 contributions10 helpful votes
Not that I am aware of, but piers from which you can are a short walk away
MyersBB wrote a tip Jun 11
Cicero, Indiana14 contributions16 helpful votes
4.0 of 5 bubbles
"Small but beautiful beach, never crowded. Chairs, umbrellas, & beach towels provided & plentiful. Grounds were meticulously taken care of."
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C & R wrote a tip May 2024
Baltimore, Maryland3 contributions
5.0 of 5 bubbles
"Leave your car parked & explore this island by foot or bike"
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Paul B wrote a tip May 2024
Norfolk, Virginia1 contribution
5.0 of 5 bubbles
"Just do it, you wont regret spending a little more for what you get"
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Garrett H wrote a tip Apr 2024
Jenks, Oklahoma3 contributions
5.0 of 5 bubbles
"Their is plenty of parking for is you rent a car or scooter. Also tesla chargers"
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ren f wrote a tip Apr 2024
2 contributions
1.0 of 5 bubbles
"Would love to leave my experience with them but I never received a return call to speak with an ON SITE person about the various rooms. I l"
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Not the right property for you?
There are more places to choose from in the Key West area.
PRICE RANGE
C$552 - C$852 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pier house hotel key west, pier hotel key west, pier house key west florida, pier key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
142
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pier House Resort & Spa - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Pier House Resort & Spa
Which popular attractions are close to Pier House Resort & Spa?
Nearby attractions include Mallory Square (0.2 km), Rodriguez Cigar Factory (0.2 km), and Key West Room Escape (0.4 km).
What are some of the property amenities at Pier House Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pier House Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pier House Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pier House Resort & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pier House Resort & Spa?
Conveniently located restaurants include The Breakfast Club, Too, Hot Tin Roof, and Fisherman's Cafe.
Are there opportunities to exercise at Pier House Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Pier House Resort & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Key West.
Are any cleaning services offered at Pier House Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pier House Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pier House Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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