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Pier House Resort & Spa

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1 Duval St, Key West, FL 33040-6610
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Traveller (1726)
Room & Suite (497)
Pool & Beach (243)

About

#31 of 52 hotels in Key West
Location
Cleanliness
Service
Value
Travellers' Choice
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Complimentary instant cofffee
Poolside bar
Boating
Diving
Snorkelling
Fishing
Free shuttle or taxi services
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English
3025Reviews135Q+A100Room tips
Traveller rating
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Popular mentions
BeachRobin wrote a review Yesterday
Coppell, Texas90 contributions24 helpful votes
We stayed two nights at pier house and had a wonderful time. The staff was friendly and the property and roo. We're beautiful. We had oceanfront and watched the sunset both nights. Definitely worth the splurge. On-site restaurant was excellent for breakfast. We heard mixed reviews ut can say we loved and recommend pier house while in key west. Will definitely be back!
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Splurge on ocean front room
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded today
Thank you Robin for taking the time to do a review on Tripadvisor. We are happy you enjoyed your stay and look forward to seeing you again in the future.
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SMT1_13 wrote a review Jun. 8
Key West, Florida77 contributions21 helpful votes
This is a review for the salon and the salon only. I have not stayed at the resort. Julie in the spa does a fantastic job with men’s hair. She is a good conversationalist and makes the time go by easy. After having been to her a few times now, I know I could walk out without even looking in the mirror to check if it was done correctly. The reception staff is always friendly and welcoming. Sitting in the “relaxation room” before a cut is oddly relaxing and calming. It’s not just a name on a room. The atmosphere may appear high end, but it is actually pretty chill and laid back. It is very clean. The room that you get your cut in is a single chair room. So it is just you and the stylist in a very small room. No other distractions. It seems a little weird at first, but it sinks in and becomes a major plus.
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Date of stay: June 2021Trip type: Travelled solo
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 6 days ago
Thank you for taking the time to do a review on Tripadvisor.
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niki245 wrote a review Jun. 4
NJ6 contributions11 helpful votes
Let me start off by saying this hotel is beautiful, as are the grounds. Most of the employees are very friendly, and the resort is always clean. We are repeat customers who come to stay at Pier House year after year for our anniversary because you never need to leave the resort for anything. This year however, was very different. There are several reasons why we continue to come back to this hotel; location, beach, beach bar / Chart Room / One Duval and the golf cart rides down Duval street with Louie. This year upon arrival, we learned the free golf cart rides down Duval are no longer offered "due to COVID", the Chart Room is completely closed, the beach bar closes at 7, and you need reservations to get a spot a One Duval for dinner. They also only clean rooms every three days - I wasn't even able to get my room cleaned the entire time I was there, and when we called asking for towels from the front desk, we never received them. We ended up having to take them from the cart in the hallway the next day. While speaking with other guests, we learned that several others had similar issues. When I called the hotel before arriving asking if there were any changes due to COVID I was told no. Had I known all of these amenities were not available I would have cancelled or delayed my trip. When I inquired at the front desk about this, I was told that it was the reservation line that didn't inform me and they are just "really bad at giving information out" However, the PierHouse website still has the hours posted that the Chart room is open F&S 4:30-2AM, and Sun-Thurs 4:30-12am, and the beach bar is open daily from 10am-10:30PM We ended up leaving a day early due to everything being closed at the hotel. We were tired of taking cabs everywhere and having to leave the resort because everything was closed early. We were charged a $100 early departure fee, and upon checkout, we were not even asked how our stay was. While we love this hotel, I'm not sure this is how a repeat customer should feel....
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip: Do not get room 270 - you are in the parking lot and hear every noise
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Response from Joe Dantoni, General Manager at Pier House Resort & Spa
Responded 1 week ago
Thank you for booking the Pier House Resort and Spa and my apologies about the miscommunication about our services. I appreciate your partnership and would like to discuss your stay further. I look forward to your call and thank you for the feedback. Regards, Joe
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Innovative M wrote a review Jun. 3
1 contribution
This Hotel is terrible !!! I have been here a few times and this was the first visit I got a beach suite and received nothing but skepticism on my abilities to pay for the room! I have never felt so disgusted with the way a hotel and there management handle younger successful guest.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 1 week ago
Thank you for taking the time to do a review on Tripadvisor. I am not sure what happened. Please reach out to me if you want to discuss your issues.
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David W wrote a review Jun. 3
17 contributions4 helpful votes
Our family gave us a 2 night stay in Key West for our anniversary. They chose the Pier House Resort. Let's first say that the prices they charge are comparable to all the resorts there. Our room cost $750 a night plus a resort fee of $50 a day. The room was a standard size hotel room, with standard appoints like king bed, a walk in shower and the usual toiletries plus and iron and a refrigerator, The TV was large but had no premium channels. Our room was on the first floor and had a small patio. The problem is it had not privacy like plants or trees and was situated in a location that was on the way to the pool, beach bar. Guest were coming through at all ours and with the room surrounded by brick walls, all sounds were amplified, Since this was on Memorial Day their were still quite a lot of guest at the resort. The one good thing thought was that the Bar just outside the patio was closed for the day, less it really would have been loud. N Main Dining room restaurant was closed also. They were closed on Monday and Tuesday. The resort fee was for the privilege's of using the pool, spa, exercise facilities and so called beach. This hotel is not directly on the ocean but more a lagoon. Bottom line, the resort was a good location for walking everywhere but not worth the price paid.
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Date of stay: May 2021
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 1 week ago
Thank you for taking the time to do a review on Tripadvisor. Key West is voted the number one place to travel in the county at this time. That is why the rates are high at all the Hotels and Resorts. We look forward to seeing you in the future.
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PRICE RANGE
US$308 - US$645 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pier house hotel key west, pier hotel key west, pier house key west florida, pier key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
142
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Frequently Asked Questions about Pier House Resort & Spa
Which popular attractions are close to Pier House Resort & Spa?
Nearby attractions include Mallory Square (0.2 km), 7 Artists & Friends Gallery (0.3 km), and Key West Room Escape (0.4 km).
What are some of the property amenities at Pier House Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pier House Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pier House Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pier House Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Pier House Resort & Spa?
Conveniently located restaurants include Fisherman's Cafe, Garbo's Grill, and Duetto Pizza and Gelato.
Are there opportunities to exercise at Pier House Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Pier House Resort & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Key West.
Are any cleaning services offered at Pier House Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pier House Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pier House Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.