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Pier House Resort & Spa

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#15 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,203 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
Indiana
Reviewed 2 June 2015

My stay at Pier Resort and Spa was fantastic! I was greeted by 5 staff with smiling faces when I arrived. We were able to upgrade to a suite (801) with no hassle. The views from our suite could have been better but we could see sunset pier from our windows. Also, our balcony was not private and did not...

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Helpful?
Thank DoctorBurk
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Jess I am glad that you enjoyed your time at the Pier House and we met your expectations. As you mentioned, we have many amenities that our guest enjoy and I am happy that you took advantage of them. On your next visit please call our in house reserations team as they will ensure you receive the right room for...

Reviewed 1 June 2015

My daughter an I enjoyed our stay at the Pier House. Staff was accomodating. Had a beach area which is rare for Key West hotels. Did not need a car as it was located near everything you could want from Key West.

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2Thank D9525OKsarah
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I am glad that we met your expectations. The resort offers many amenities such as beach service for your chairs and towels, daily live music, free shuttle service up and down Duval St., and many more. I look forward to seeing you soon and I am glad you...

Indianapolis, Indiana
Reviewed 31 May 2015

We have been going to Key West off and on for 15 years and have stayed at the Pier House for every stay except the first two until we found it. It has a wonderful location at the end of Duval street near Mallory Square. It is clean and comfortable. Everyone is friendly and courteous. I love their own beach...

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1Thank chahn1207
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to fill out a survey and for your partnership. The team and I appreciate your business and I am glad that you took advantage of many of the amenitites we have at the resort. I hope you took advantage of our free shuttle service and I look forward to saying hello on your next...

Woodbridge, New Jersey
Reviewed 30 May 2015

This is my follow up from my stay there this week. When checking in on Memorial day I inquired again regarding the parking fees not mentioned until after you booked the room & receiving the confirmation notice. Joe I have been in the travel business for over 30 years. You know the Federal Trade Commission made a ruling back in...

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2Thank ed k
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Ed thank you for your taking the time to fill out a survey and I appreciate your feedback. In regards to the parking fee, it is on the confirmation letter and will be added to the website. I am glad that you enjoyed your stay and I do look forward to meeting you on your next stay. Regards, Joe Dantoni

Birmingham, Alabama
Reviewed 29 May 2015

I stayed here with my 2 adult children- super staff and great location. Room was very spacious- -AC could have been a little cooler... very quiet room also... had a nice view of pool and gardens.... Beach bar was fun in afternoons with drinks and music- nice breeze... Staff always spoke each morning and we took the shuttle to the...

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2Thank HLSESS
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House and I am glad that you have made the Pier House the hotel of choice in staying in Key West. I look forward to seeing you soon. Regards, Joe Dantoni

New Jersey
Reviewed 28 May 2015

A friend and I spent a week in Key West this past May at the Pier House. While we always stay here it has become better under the new management. As always the location at 1 Duval Street cannot be beat. Immediately to the west just off the property and across Duval Street is the Tiki bar and sunset pier...

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4Thank Pjk
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thanks PJK for your comments and I am glad that you are a partner of the Pier House. I look forward to seeing you soon. Regards, Joe Dantoni

West Branch, Michigan
Reviewed 28 May 2015

I stayed at Ocean Key twice now and loved it, I tried Pier House by recommendation from some girl at a bar (must have been drunk) I was not impressed at all! We had a spa room, no place to look out and have a nice cup of coffee in the morning! I booked through HOT Wire and I think...

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1Thank cloudsinmyeyes
Joe D, General Manager at Pier House Resort & Spa, responded to this review

I am sorry that you did not enjoy your stay. You should have called our in house reservations team to book your room as we have many different room types to select from. If you wanted an ocean view, you could have asked the third party company you booked through. Regards, Joe Dantoni

Indianapolis, Indiana
Reviewed 27 May 2015 via mobile

The Pier House is in a prime location within walking distance to the heart of Key West. Our room overlooked the private beach, we had a very large balcony and could watch the sunset every night but part of our balcony was not private, we could look over or up or down onto others balconies. We never felt this was...

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1Thank Margie S
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for sharing your husbands birthday at the Pier House and I am glad that you and your husband enjoyed your stay. I hope you had a chance to visit our new fine dining restaurant, One Duval. I look forward to seeing you soon. Regards, Joe Dantoni

Goshen, Ohio
Reviewed 26 May 2015

Staying in Key West there is only one place I stay Pier House. You feel like your someone special the way the staff treats you. My deluxe suite with ocean view was awesome. Location is key in Key West and this hotel is right on Duval street. I can't wait to visit there again.

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Helpful?
Thank SonnyJWilson
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Sonny thank you for your survey and for being a partner of the Pier House. I am gald that the Pier House is your resort of choice in Key West and we look forward to seeing you soon. Regards, Joe Dantoni

Philadelphia
Reviewed 26 May 2015 via mobile

Great location! Everything you need right on property but still just steps away from all the action. Beautiful beach and pool! Service is a little slow upon arrival and rooms are never ready early so plan to catch some rays or have drinks at a local bar if you arrive before 4.

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Helpful?
Thank KeyWestsun
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa. Thank you for your comments and I am glad that you enjoyed your stay. Regards, Joe Dantoni

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $407 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
“splurge for a water view if you can!”
 of 5 bubbles traveljunkies87, 12 Feb 2017 | Read review
“304 was handicap accessible but the downside is hooks are all too low so we moved to 308 which was perfect.”
  • Room 308
 of 5 bubbles DrJonz, 11 Feb 2017 | Read review
“We had an Ocean view/front room, and it was gorgeous!”
 of 5 bubbles abbyb802, 10 Feb 2017 | Read review
“Beach front or Dockside are the best”
  • Dockside rooms
 of 5 bubbles davidwC677LL, 7 Feb 2017 | Read review
5 of 5