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Pier House Resort & Spa

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#15 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,203 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
New Albany, Indiana
Reviewed 26 May 2015

We stayed there with our family and friends and we had the best experience . This hotel staff made me think of the staff at a Disney property. "It's all about the Guest". Top notch resort and staff.. Our friends that stayed else where and hung out with us at the Pier House said they would definitely stay here next...

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Helpful?
Thank Baxter1721
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House Resort and Spa and I glad that you have made the Pier Hosue your hotel of choice in Key West. When booking for next year, please call mu in house reservations team as they will ensure you get the best price for your room. I look forwward to meeting you next year....

Hilton Head, South Carolina
Reviewed 26 May 2015

Every year my family and I travel to Key West - its a tradition that has gone on for over 25 years. We have settled in to Christmas week at the Pier House - and I hate to give it a good review - because I don't want it to be sold out when I make my reservations! The front...

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Helpful?
Thank lduggan99
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your partnership and I am glad that we have met your expectations for you and your family to keep coming back. I appreciate your business and I look forward to seeing you during the holidays. Regards, Joe Dantoni

Boston, Massachusetts
Reviewed 26 May 2015

My fiancé and I just came back from a week at the Pier House. The grounds and ocean-view room were amazing... the restaurant and bar were relaxing and the beach area was just big enough for everyone to enjoy. The hotel staff were very attentive, though I must say that the housekeeping staff could have been a bit more friendly....

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Helpful?
Thank PatriotsFan720
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for saying at the Pier House Resort and Spa and I am glad that you enjoyed your stay. When booking your next visit please call our in house reservations team to assist in securing your reservation. Regards, Joe Dantoni

Hamilton, Bermuda
Reviewed 26 May 2015

We were unsure initially which end of Duval Street was the more lively but opted for this hotel. Fortunately for us this was an excellent location, there is so much going on at the northern end of Duval St where this hotel is located. The hotel has a scooter rental shop at the entrance of the property, is opposite a...

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Helpful?
Thank CityLiving90
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House and I am glad that you enjoyed many of the amenities at the Pier House. I apprecaite the review and please call our in house reservations team on your next visit. They will have all of your information from your previous stay. Regards, Joe Dantoni

Tulsa, Oklahoma
Reviewed 25 May 2015 via mobile

This was our first time staying at this lovely resort. The location is unbeatable. A short (and I do mean short) walk to Mallory square, the action of Duval, and several nice restaurants. The beach is nice, but tiny. The bar on the beach is wonderful and the staff attentive. The grounds are lovely. The rooms are adequate. Front desk...

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Helpful?
2Thank Rebecca H
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your review and for staying at the Pier House. I want to apologize for the service shortcomngs you expreienced with housekeeping. This is unusual and I will be speaking to the manager about your stay. The team prides itself on customer service and I can assure you that this was the exception and not the norm. Please...

Norridge, Illinois
Reviewed 25 May 2015

We love this resort. This was the 4th time we have stayed there. The views are spectacular, the suites are great very comfortable bright and clean. The staff is the best. Everything is right outside your door. We definitely will be back.

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Helpful?
Thank missy d
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Missy thank you for your partnership and we all at the Pier House look forward to your return. I hope you take the opportunity to ue our Spa as it is the only full service spa in Key West. I look forward to meeting you on your next visit. Regards, Joe Dantoni

Key West, Florida
Reviewed 24 May 2015

What a great Buffet everything was fresh and presented professionally, I had a problem deciding what to eat first, from omelets to eggs benny To Prime Ribs, turkey, shrimp cocktail etc the wait staff was on the spot with drinks or coffee and friendly

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Helpful?
Thank debee84
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your review and I am gald that you enjoyed our Mothers Day Brunch. We have one of the most talented Chefs on the island and I hope you take the chance to dine at our new fine dinning restaurant, One Duval. Regards, Joe Dantoni

New Jersey
Reviewed 22 May 2015

I spent a solid week looking for the perfect hotel in Key West. My 3 peeves are..1.Dont pay for WIFI 2. Free Parking 3. Walking Distance to all....Well I thought I did all my research and chose this place last month and booked it. I will be there Monday May 25 and I was double checking my Confirmation and saw...

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Helpful?
10Thank Eddie K
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Eddie thank you for your review and I apologize that we did not meet your expectations. As Teresa mentioned, all charges are noted on the confirmation that you receive. We do not charge for WiFI and many of the other amenities that you receive at the resort. If you would like to discuss your charges furhter please call me. I...

Santa Cruz, California
Reviewed 22 May 2015 via mobile

After you read all the reviews and room tips and are completely befuddled, call the hotel! They will help you find the best room for your budget. We were in Room 318 (OceanView Suite) in the Beach Bldg. and LOVED it! The view is unobstructed gorgeousness - all water, boats, SUNSET (and a topless beach below). There isn't a floor...

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Helpful?
Thank Bernadette112
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Bernadette thank you for taking the time to fill out a survey and I am glad that you enjoyed your time at the Pier House Resort and Spa. I will share your comments with the team members. Thank you for booking with our inhouse reservations team as they will make sure that they put you in the right room at...

Wilmington, North Carolina
Reviewed 21 May 2015

We stayed at this resort based on reviews. Room seemed clean, but after few days I started a cough. It became worse as week progressed. I didn't think anything about it until we extended our stay an additional day. My cough subsided considerably once in different room. I asked the front desk if the machine in my room was a...

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Helpful?
1Thank Tony B
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Tony thank you for your review and I will discuss the service of the beach attendant with my manager. I would like to discuss the issue about the mold as I am not aware of any issues at the property as I inspect rooms weekly. Please call me so that I can discuss your stay furhter. I look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $407 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
69 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
“splurge for a water view if you can!”
 of 5 bubbles traveljunkies87, 12 Feb 2017 | Read review
“304 was handicap accessible but the downside is hooks are all too low so we moved to 308 which was perfect.”
  • Room 308
 of 5 bubbles DrJonz, 11 Feb 2017 | Read review
“We had an Ocean view/front room, and it was gorgeous!”
 of 5 bubbles abbyb802, 10 Feb 2017 | Read review
“Beach front or Dockside are the best”
  • Dockside rooms
 of 5 bubbles davidwC677LL, 7 Feb 2017 | Read review
5 of 5