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Sheraton Suites Key West

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#28 of 49 Hotels in Key West
Certificate of Excellence
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2,139 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Key West
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Showing 1,762: English reviews
Allentown, New Jersey
2 reviews
Reviewed 21 October 2016

Upon check in we were greeted by Jonathon. He happened to be the same person my husband spoke to prior to booking. He remembered the conversation (we were celebrating our 10 yr anniv. and my 40th bday) and upgraded us to a poolside suite. We came back later that day to find a note and a plate with chocolate covered... More 

Helpful?
Thank HCaruso75
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this positive review. We are glad to hear you enjoyed celebrating your honeymoon and anniversary with us. Congratulations on 10 years and Happy Birthday! Thank you for staying with us at the Sheraton Suites Key West and sharing your experience. We look forward to your return visit! Warm regards, Emily... More 

Key West, Florida
1 review
Reviewed 19 October 2016

FIRST CLASS customer service from the Manager (CHAD) down to front desk folks and breakfast restaurant team. I was made to feel at home from the minute I arrived. Although I checked in earlier than planned, front desk was able to keep my bags and allowed me to enjoy the resort while they got my room ready. Much to my... More 

Helpful?
Thank marioqc123
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this positive review. We are delighted to hear that you found our staff to provide such excellent service. We will be sure to share your kind comments regarding Chad with staff and management to recognize a job well done! Thank you for staying with us at the Sheraton Suites Key... More 

Baltimore, Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 October 2016 via mobile

This was the PERFECT honeymoon spot for key west. It was secluded so we weren't right downtown, it was an easy walk to the beach, the pool was GREAT and the staff even better ! We loved every second of our stay and it will absolutely be our go-to hotel for future visits to the keys.

Helpful?
Thank jessicaadams1107
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this positive review. Congratulations! Thank you for spending your honeymoon with us and sharing your experience. We are delighted that you enjoyed your stay. We look forward to welcoming you back on your future visits! Warm regards, Emily Sipe Catering and Marketing Coordinator More 

Katy, Texas
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 October 2016 via mobile

We got here . Waited at least 10 minutes to be helped. The bed is sooo soft I think I might just sleep on the floor. The airline lost my luggage. I asked for toothbrush and toothpaste. Two people standing there ... I got one toothbrush. And I think the hotel should know the airline only deliver luggage at noon... More 

Helpful?
Thank Linda035
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this review. It is regrettable to hear that your stay with us did not meet your expectations. We are sorry to hear of your experiences with American Airlines. Unfortunately, as their service and luggage policies may vary there is no way for us to predict when your luggage would be... More 

Level Contributor
3 reviews
Reviewed 14 October 2016 via mobile

The hospitality at this hotel was the tops. Our check-in with Chad was wonderful. He informed us of all the things available to us. And helped us with handicap issues. The hotel is beautiful and is in a great location across from Smathers beach. I will come back!

Helpful?
Thank Cynthia B
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this positive review. We are delighted you enjoyed such a wonderful stay with us. We will be sure to share your kind comments regarding Chad to recognize a job well done. Thank you for staying with us at the Sheraton Suites Key West and sharing your experience. We look forward... More 

Birmingham, Alabama 1466 Montgomery Hills
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2016

This would be a nice place if not for the rotting kelp across the street. The hotel is kept up in pretty nice condition. Would give it 3.5 stars. The rooms were roomy and clean. The pool was nice, the service was good. The only problem we had was the stench in the air from the rotting sea weed or... More 

Helpful?
3 Thank Troy W
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that you enjoyed your room, the resort and the pool. It is regrettable to hear that the seaweed at Smathers Beach was rather stinky during your stay. The seaweed typically comes in on all the Key West beaches depending on the tide. Unfortunately,... More 

Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2016 via mobile

Stayed here for two nights. Our first time in Key West so the shuttle was really helpful. The room is spacious but not very clean. The breakfast buffet was great!! The beach across the hotel was nice- would've been better if there's not much sea weeds but the view was just amazing. The weather is just prefect when we got... More 

Helpful?
1 Thank Cristie K
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this review. We are glad to hear that overall you enjoyed your stay, the shuttle service and the buffet. It is regrettable to hear that your glass bottom boat trip was cancelled, but hopefully you will get to enjoy the next time you visit. It is a great trip. I... More 

Weston, Florida
1 review
Reviewed 12 October 2016

Took a nice long weekend trip to Key West. I've been a few times and always enjoy it. The rates this time of year are great - it's the best time to visit because the island isn't as crowded. This was my first time staying at Sheraton. Really enjoyed how close it was to the beach. The sunrises in Key... More 

Helpful?
Thank smbram
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this positive review. We are glad to hear you enjoyed Mike's mojitos and found our staff to be nice and friendly. We will be sure to share with staff and management to recognize a job well done! Thank you again for sharing your experience at the Sheraton Suites Key West.... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2016

Great things: hotel shuttle for downtown, nice pool area with iguanas, good food at restaurant, good wifi in lobby/pool area. Not so good: the horrible dead animal smell in our corridor that never went away and the poor wifi in rooms. Overall a good stay, we avoided the hurricane and if we came back would probably mention the above issues.

Helpful?
1 Thank kyflusa
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this review. We are glad you enjoyed the shuttle, pool and restaurant. We are sorry to hear about your experience with the smell in the corridor and the poor WiFi in the rooms. We will be sure to share these comments with staff and management for training and improvement purposes.... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2016

Late post I decided at the last minute to get up and drive to Key West for a mini 1 year anniversary trip. We stayed Saturday Dec 12, 2015 through Monday December 14, 2015. The only reason I gave 3 stars is due to the reservations I made were for an ocean view and when i arrived they gave me... More 

Helpful?
1 Thank travelloove

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Region: United States > Florida > Florida Keys > Key West
Price Range: $347 - $858 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Key West staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Suites Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in back are by garbage bins.”
 of 5 bubbles Caroll5062, 10 Nov 2016 | Read review
“Get the ocean view magnificent”
 of 5 bubbles V8322RSandread, 10 Nov 2016 | Read review
“Rooms overlooking Smathers beach are nice.”
 of 5 bubbles toddp943, 10 Nov 2016 | Read review
“Back of the hotel was very quiet!”
 of 5 bubbles gayleanddon, 8 Nov 2016 | Read review
“Get room on Roosevelt Avenue side facing the ocean”
 of 5 bubbles JKL-CO, 2 Nov 2016 | Read review
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