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Sheraton Suites Key West

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#32 of 51 Hotels in Key West
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Suites Key West
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2,229 Reviews from our TripAdvisor Community

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Showing 1,836: English reviews
Louisville, KY
Reviewed 7 August 2013

Had a pleasant experience. A bit pricey but most things are in the Key's. Just a few issues. Our room was nice and comfortable but it was right above the kitchen vents. So, when we'd put our swim suits out to dry they'd come back in smelling like food. The bartender during the afternoon was adequate but didn't seem to...

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Helpful?
1Thank WillTraveler73
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and the complimentary use of the shuttle service. All reviews are passed along to staff for training and improvement purposes. Thanks again for your review and we look forward to your return visit to Key West. Warm...

Sioux City, Iowa
Reviewed 7 August 2013

We just returned from a quick trip down to Key West and had a great experience staying at the Sheraton Suites. Our original room was not ready at 3:15 but check-in was not guaranteed until 4:00. We were in a hurry to get on the shuttle that takes you downtown for a snorkel trip and so I checked again at...

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Helpful?
Thank Karen G
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Sales and Marketing Manager

Mastic Beach, New York, United States
Reviewed 6 August 2013

we loved the size of the room except there was only 2 chairs at the table when the room has 2 queen sized beds! Needed more coffee and creamer as well. Took a long time to get room cleaned/towels because I didn't know you needed to fill out a card with the time you wanted service. Couldn't check in early...

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Helpful?
Thank Dee L
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you liked your room and the amenities we offer. All of the suites have a table with two chairs regardless of the bed type. We hope you requested additional coffee and creamer as we would have gladly brought it to you. Thanks again...

Tampa, Florida, United States
Reviewed 5 August 2013 via mobile

This hotel is rundown and needs a lot of updating. The service is not good at all. They say they offer a free shuttle but I guess you get what you pay for - we had to wait for the third shuttle run (an hour) to leave because there was such a long line of people waiting. You think they...

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Helpful?
1Thank Chris391
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. The hotel was completely renovated in 2009 and in June we received all new sofas in the guest rooms, new patio furniture on the outdoor deck and all new pool table and chairs. We also refurbished the concrete deck near the front entrance. The shuttle is a popular...

Cumbria
Reviewed 5 August 2013

Stayed for three nights with my husband and two boys aged 8 and 6 after our road trip from Orlando down to the keys. Had a wonderful stay in a spotlessly clean room, the pool bar was fab and the food was great we ate there on two occasions. Our boys loved the pool. Wasn't too impressed in Duvall street...

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Helpful?
Thank MarcMarinaPENN01
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and look forward to your return visit. Warm regards, Lourdes Torbisco Sales and Marketing Manager

Florida
Reviewed 4 August 2013

The room is clean, the hotel is about 5 mins from Duvall street and Mallory square by car. Their shuttle service is set to run ever 30 mins but people will skip in front of you, we waited for two shuttles and both times were skipped. When the driver was made aware he apologized but moved another 2 purple in...

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Helpful?
Thank Davidccs87
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your room. The shuttle is a popular service and runs on a first come, first serve basis. We currently run four shuttles at the hotel. All reviews are passed along to staff for training and improvement purposes. For guests who drive...

New Smyrna Beach, Florida, United States
Reviewed 3 August 2013

I cannot say enough amazing things about this hotel. I have stayed in this hotel 5 times and cannot wait to go back again. First off, the hotel is located right on gorgeous Smathers Beach. If you want to explore the town, the free shuttle takes you straight to the heart of Key West, Florida, 2 blocks from Duval Street...

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Helpful?
Thank Nicole L
SheratonKeyWest, Owner at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for the positive review! We are delighted to hear you enjoyed your stay at the Sheraton Suites and look forward to your return visit to Key West! Warm regards, Lourdes Torbisco Sales and Marketing Manager

Hollywood, Florida
Reviewed 2 August 2013 via mobile

This hotel has very nice decor. The pool area and hottub is very nice. The location is excellent. My room window faced the interior courtyard of the building and anyone walking past could see in, so I had to keep the curtains closed at all times. And most annoying of all, you have to call room service/concierge to deliver ice....

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Helpful?
Thank Michelle B
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you overall enjoyed your stay. All of the suites have the same interior and we sell by view. We have traditional suites, courtyard, pool and ocean views available. Thanks again for reviewing our hotel. Warm regards, Lourdes Torbisco Sales and Marketing Manager

Reading, Pennsylvania, United States
Reviewed 31 July 2013

The property was lovely and our room was luxurious. We had a king suite with a balcony overlooking the courtyard pool. It was very spacious, clean and the bed was so comfortable! The staff was very friendly. Kudos to the Sarah, the concierge, who helped us plan our one full day so that we had a wonderful experience. The beach...

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Helpful?
Thank Elisha B
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for the positive review! It is always great to hear our guests enjoy themselves during their travels. Warm regards, Lourdes Torbisco Sales and Marketing Manager

Duluth, Georgia, United States
Reviewed 30 July 2013

The atmosphere is very relaxed with beach access just across the street. Considering how strict Florida is with pets, you can bring your pet - even to the poolside. Shuttle bus to/from Sunset beach was nice. Not too far way from Sheraton suites there's a small market and liquor store which was convenient. Our family had a relaxing time there......

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Helpful?
Thank Jason K
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you and your pup enjoyed your stay. All reviews are passed along to staff for training and improvement purposes. We look forward to your return visit to Key West. Warm regards, Lourdes Torbisco Sales and Marketing Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Region: United States > Florida > Florida Keys > Key West
Price Range: $393 - $747 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Key West staff and other travellers.
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Questions? Get answers from Sheraton Suites Key West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Perfect location, easy access to Duvall St but great shuttle to get away.”
 of 5 bubbles kimandronald, 23 Mar 2017 | Read review
“Balcony would be a must for next time”
 of 5 bubbles lifeisgood66, 15 Mar 2017 | Read review
“Their "standard" room is more than adequate with beautiful bathroom and comfortable bed”
 of 5 bubbles cottagebandb12, 11 Mar 2017 | Read review
“If you want a balcony, choices are oceanfront or poolside. Keep in mind that Smathers Beach is across the street if you choose ocean front.”
 of 5 bubbles travelsfromthebay, 5 Mar 2017 | Read review
“You have to pay extra for a balcony...if you spend time in the suite it is worth it.”
 of 5 bubbles Sheep2ndrow, 1 Mar 2017 | Read review
5 of 5