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Ocean Key Resort & Spa

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#12 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Ocean Key Resort & Spa
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2,480 Reviews from our TripAdvisor Community

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Showing 2,276: English reviews
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Reviewed 2 days ago NEW

We took the Key West Express Shuttle from our homes on Marco Island to have a girls 3 day trip. We had never been to this hotel before, booked late, asked for rooms near each other and the staff was very accommodating and friendly and got us rooms next to each other!. Our suites overlooked Mallory Square...fantastic people watching! Rooms...

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Helpful?
Thank Pierrette G
Columbia, South Carolina
Reviewed 6 days ago NEW

the views are to die for on the pool deck, the staff works tirelessly to please. the rooms are spacious and have a full kitchen and separate living room from the bedroom. all the furninshings and umbrellas and plant pots are all the same color as the water there aqua blue, its beautiful!! This place is a must go, its...

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Helpful?
Thank Jane K
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

Jane K, Thank you for such a wonderful 5 star review!! We truly appreciate your kind words regarding our staff and your spacious room. We are happy that you had such a great time and found our pool area so beautiful. We look forward to seeing you again.

Chicago, Illinois
Reviewed 1 week ago

Previous reviews on TripAdvisor over rated this resort in my opinion. Food service hours and availability were lacking. No breakfast in dining room after 11am. Small pool filled with noisy children. Suite was good sized but very dated and the bed was very hard! Next time, I will go to the Southernmost area. Much more interesting with varied dining experiences....

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Helpful?
Thank KittyBV
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

KittyBV, Thank you for sharing your review with us. We appreciate your feedback. With many options on the island, we hope you find what best suits you.

Boston, Massachusetts
Reviewed 1 week ago via mobile

I looked at so many resorts, I am so glad I picked this one. The location was perfect! my room on the top floor overlooking the ocean beautiful! the spa was excellent!hanging out at Sunset pier listening to the king of soul 😂 awesome! hot tin roof...so good The pool and the girls working it were top notch! Room service...prompt...

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Helpful?
Thank lacey4152017
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

lacey4152017, Thank you for an amazing review! We take great pride in the customer satisfaction and the guest experience, I am happy to hear that our staff shined during your stay. We have an amazing property and a top notch staff. We hope to have you back for many vacations for years to come. We hope to see you soon.

Boston, Massachusetts
Reviewed 2 weeks ago

Although the concierge is amazingly friendly overall I was incredibly underwhelmed by the whole experience. The room looked nothing like the photos. The lobby of the hotel is lovely but the rest of the hotel looks tired as though it hasn't been updated in a while. The pool has an amazing view of the sea (if its not blocked by...

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Helpful?
1Thank Emily N
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

Emily N, I am terribly sorry that your stay was anything less than perfect. We strive for excellence and we didn't achieve this during your stay. Please contact me at your convenience as I would like to discuss your stay in greater detail. I look forward to your call.

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

Just finished a week here. Cannot say enough about it. Service and hospitality was top notch! For example, Nate the concierge set me up with a fishing charter ( ) that was much more than what I was expecting! He even had a coffee & breakfast sandwich waiting for me on his day off! I was picked up & driven...

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Helpful?
Thank jsweeney61
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

jsweeney61, Thank you for such an amazing review! We truly appreciate all of your kind words regarding our staff and your stay with us. We have a great property with an even better staff. We are happy that you had such a great time, and we look forward to your next stay!

Reviewed 2 weeks ago via mobile

Absolutely terrible, dirty,noisy paid for an ocean front premium room ...view blocked by cruise ships, staff not pleasant, nothing like what trip advisor advised...restaurant minimal times open ...pool a joke...and hardly accessable...should have tried pier house directly across street. Much much nicer.

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Helpful?
3Thank Martin D
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

Martin, Thank you for sharing your review with us. We appreciate your feedback. I apologize that the cruise ship impacted your stay with us as much as it did. I would like to speak in greater detail about your stay. Please contact me at your convenience. I look forward to your call.

Atlanta, Georgia
Reviewed 3 weeks ago

Building B, room 419 - Beautifully appointed resort and great service! The room was CLEAN and QUIET, had its own HVAC system that cooled well (not one of those loud window/wall things) a massive soaking tub with rain shower, plenty of room to accommodate two people in the bathroom, and a beautiful view complete with sunsets from our private balcony....

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1Thank Cheryl B
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

Cheryl B, Thank you for choosing the Ocean Key Resort & Spa for your recent vacation to Key West. We are happy to hear that you enjoyed the amenities our property has to offer as well as the service our teams provide. We appreciate your feedback and will look into the bed in the unit you were in. We look...

los angles, United States
Reviewed 3 weeks ago

WOW !!! Just completed a fabulous week at Ocean Key Resort in Key West. We booked a junior suite and it was perfect. We had a great view with a spacious room and lovely balcony looking over the gulf, a beautiful view. Room service was delicious and prompt, and the hotel restaurant was amazing. Food was fabulous and view was...

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Helpful?
Thank lesliefJ5075HN
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

lesliefJ5075HN, Thank you for such an awesome review!! We are thrilled that you had such a wonderful time with us. We take great pride in the guest experience and are happy that our staff shined during your stay. We look forward to seeing you again.

Sandpoint, Idaho
Reviewed 3 weeks ago

I had prepaid my hotel stay so I did not expect a bill at the end, to get surprised by a resort tax for normal stuff was extremely disappointing. We paid a very pretty penny for the room also so why the extra charge? I was told for water in the lobby, towels, normal hotel costs. Otherwise this was a...

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2Thank GTrooper
OceanKey, Front Office Manager at Ocean Key Resort & Spa, responded to this review

GTrooper, Thank you for sharing your review with TripAdvisor regarding your recent stay with us. I apologize that you were unaware of our resort fee as we do mention it on all reservations as well as confirmation letters when you book directly with the hotel. Most resorts in our area do charge for a resort fee and we keep ours...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Contemporary Waterfront Resort located in the heart of Old Town Key West at Mallory Square, where the Atlantic & the Gulf meet. ... more   less 

Additional Information about Ocean Key Resort & Spa

Address: 0 Duval Street, Key West, FL 33040-6611
Region: United States > Florida > Florida Keys > Key West
Price Range: $508 - $1,044 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Key Resort & Spa 4*
Number of rooms: 100
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Also Known As:
Ocean Key Hotel Key West
Ocean Key Resort And Spa
Ocean Key House Key West
Ocean Key Resort & Spa Key West, Florida
Hotel Style:
#2 Spa Hotel in Key West
#3 Green Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Key Resort & Spa staff and other travellers.
56 questions
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Questions? Get answers from Ocean Key Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms at this hotel im sure are good”
janek144, 19 Apr 2017 | Read review
“Water view completely blocked by cruise ships.”
KittyBV, 13 Apr 2017 | Read review
“Our room faced the cruise ship dock and one ship blocked the view for ond day - great afternoon sunlight on the balcony of this room.”
K3681MPcherylb, 4 Apr 2017 | Read review
“Higher floors likely have the best views”
MVTRAVELS0102, 3 Apr 2017 | Read review
“higher level on ocean side”
tfuson05, 30 Mar 2017 | Read review
5 of 5