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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#29 of 49 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,277 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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Showing 2,613: English reviews
Belgium
Reviewed 6 August 2014

Nice hotel with spacy rooms , bathroom can use an update, seperate space with mini bar & cofee maker, ideal for kids if room on ground floor, nice pool full of chlorine, nice breakfast , 3 miles from duval street, own hotel bus is a tiny mini bus , so completely useless if you consider the size of the hotel,...

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Thank Stefspain
Boca Raton, Florida
Reviewed 5 August 2014

Great shuttle service into downtown, nice pool, quiet resort property away from all the chaos of the Duval St. area, at a more reasonable price. Brunch was a bit pricey, but had a wide variety of very good food.

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Thank Steven G
Windsor, Ontario CA
Reviewed 5 August 2014 via mobile

We stayed here in March of 2014 and it was ok especially since we used points. the property needs renovating especially the rooms. The location is out by the airport but the shuttle to town runs frequently and it's free.

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1Thank sdm36
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Thank you for staying with us and for taking the time to share your experience on Trip Advisor. We are sorry that the property did not meet your expectations.

Orlando, Florida
Reviewed 5 August 2014

I would consider staying here again only if there wasn't another option for me to stay somewhere else. The one and only staff member that I can say good things about is the gentleman that checked us in. He was very pleasant and made sure that we had everything we needed. Everyone else seemed like their were unhappy and did...

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Thank Matthew P
WeCareInKeyWest, Public Relations Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

I am very sorry we did not meet your expectations. There is no excuse for your encounters with "unpleasant" members of our staff. Please contact our general manager at your earliest convenience so that he can follow up.

phoenixville, United States
Reviewed 5 August 2014

Free shuttle service to town was a plus. Clean and bright, good food and the price was reasonable for Key West. Staff was very helpful with recommendation for restaurant and snorkeling and we were not disappointed.

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Thank Santina W
Connecticut, United States
Reviewed 30 July 2014

The service and amenities were wonderful. Hourly shuttles into the downtown district were a great bonus. My kids were thrilled with riding the "Sweet Ride" cookie bus! The pool area was very resort like and family friendly. When we checked out, they offered to hold our luggage until we were done exploring Key West. We had continued use of the...

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Thank Linda L
Peachtree City, Georgia
Reviewed 30 July 2014

We stayed here with our family of four - kids ages 12 and 15. The room was big enough that we didn't feel crowded and it was well maintained. The bathrooms are a bit dated, but it was certainly adequate. The resort itself is very nice. Service at the pool is great and the food was actually quite good. We...

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Thank Kelly B
Orlando, Florida
Reviewed 30 July 2014

I stayed here with some friends and family a little while ago. The hotel was really nice and the rooms were very comfortable. I'd love to go back. We paid around $100/night. If you use the hotel tonight app you get the best deal from what I could tell. Use the HOTEL_TONIGHT promo code to get an extra $25 off...

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Thank SDFred2000
Miami, Florida
Reviewed 30 July 2014

The Hotel was fantastic. The room was large enough for 2 adults and 2 teens, the staff was friendly and the Hotel have a free shuttle for Key West Downtown. The pool was great, would probably stay somewhere else next time. Air conditioner worked ok

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Thank Olgi A
Reviewed 29 July 2014

Ok location, you have to drive everywhere or take their shuttle van, which isn't bad as you avoid the parking nightmare that is KW. They charge you $10/day to park, so you may as well get use out of the shuttle, it's a bargain, it's $20 to park downtown. Room was great, had a balcony right off the pool. It...

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1Thank Travel_Lovers_YB

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: $258 - $716 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
DoubleTree By Hilton Hotel Grand Key Resort - Key West Florida
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel or at least insist on a pool view”
 of 5 bubbles stuartf518, 27 Nov 2016 | Read review
“rooms overlooking the pool area looked good”
 of 5 bubbles raetia, 25 Nov 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles 607adaml, 10 Nov 2016 | Read review
“I can't make any differences about the rooms. We stayed on the 4th floor west. It was good”
 of 5 bubbles RodrigoCGarcia, 8 Nov 2016 | Read review
“a lot less expensive than some of the nearby hotels”
 of 5 bubbles Lainey790, 31 Oct 2016 | Read review
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