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All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortrental car
The Hotel is very nice and it has an excellent shuttle service which is a must as you are too far away to walk to any of the nice areas. You either have to drive (8 minutes to Duvall Street) or take the Shuttle. We...More
The promised room was not provided and the staff were rude and not helpful in resolving the issue. We were severely disappointed even though I am a Hilton Honors Gold customer, the service was bad. The staff would not even help us upgrade to a...More
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1 Thank Kalliat T. V
Response from MIri-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 11 January 2016
Dear Kalliat T. V
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these...More
We arrived at the Doubletree in the late afternoon, mid-December, parked the car in the parking lot and tried to locate a view of the fabled Key West sunset. There was none to be had from the hotel, which was a great disappointment and the...More
We had the pleasure of staying at the Double Tree Grand Key Resort for two nights over Christmas 2015,
The staff, from pool ,housekeeping to the front desk attendant was extremely professional and accommodating.
The room was very clean and modern. Everything is there.
The 4th floor has been completely redone. The 'Suite' is actually 2 adjoining rooms - weird, but spacious. We had a balcony overlooking the pool area. The rooms were clean, the service and staff were friendly and polite
I was not thrilled with the location...More