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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,845 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 6,203: English reviews
Reviewed 6 days ago NEWvia mobile

We stayed 5 nights at CM. Check-in was smooth, bell boy took the luggage to our room. Rooms are nice. As many reviews indicate, the decor is not regal for a WA property, but we overlooked that aspect since there are plans to renovate. The building definitely needs some updating, but the rooms are comfy and was ample space for...

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Helpful?
1Thank J B
Reviewed 6 days ago NEW

I really wanted to enjoy this stay but could not find any reason too, being a Diamond member for the last 11 years and travel all over the world making sure to stay with Hilton you get used to a certain level of comfort, not here at all. Rooms are dated, service is almost non-existent (rooms service after 6:00pm) Breakfast...

Review collected in partnership with Waldorf Astoria
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Thank TravisTraviling
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear TravisTraviling, Thank you for your review. We appreciate your feedback, and value your opinion as a Diamond Member. Casa Marina is nearing a century in age, and we've attempted to capture our rich history, with the perfect combination of modern amenities. Due to the age of our building, some things can be slightly different; such as our grand staircase,...

Wayne, New Jersey
Reviewed 1 week ago

Been coming to the casa marina for years the one thing that never changes is the greeting I get at the front door, welcome back, welcome home, so happy to see you return. But after that it was like I walked into a whole different resort. The hospitality is no longer priority it was the small things they did that...

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1Thank like2travel2017
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear like2travel2017, Thank you taking the time to share your review. On behalf of the hotel, I sincerely apologize your stay with us was not more enjoyable. Please contact me at your convenience, I would like the opportunity to discuss your stay further. I look forward to hearing from you soon. Kind regards, -Luke luke.butler@waldorfastoria.com

Boston, Massachusetts
Reviewed 1 week ago

We chose this hotel for our first Key West vacation despite the wide range of reviews on TA. Casa Marina has much to offer but I do think that choosing this property requires fully understanding its pros and cons to avoid disappointment. Here is a summary of my thoughts on the property. Rooms: 1) Room requests are not guaranteed. Despite...

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1Thank ardenp
Sarasota, Florida
Reviewed 1 week ago via mobile

From the moment we got to the hotel we had excellent service. We spent three nights. Two in the main building and one in a suite. You can't go wrong with this hotel from the location - walking distance to almost all you want to do in key west to the great views and service. This property is lovely! For...

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1Thank SharaAbra
Reviewed 1 week ago via mobile

I had pre-booked from the UK and arrived to find they had sold the type of room we had booked. They downgraded us hoping we wouldn't notice and after much haggling gave us a 10% credit against expenses in the hotel. They wouldn't refund the difference in price! The hotel and rooms were ok and service good. The best bit...

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2Thank Jayesh P
St. Louis
Reviewed 1 week ago

I rarely (never) post to Tripadvisor, but the issues I had with my recent stay at this resort warrant it. The first day there the elevator in our building didn't work and we were forced to take the stairs (not a big deal but the bellman said it happens all the time), the phone in our room didn't work but...

Review collected in partnership with Waldorf Astoria
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1Thank D5619CCmarkb
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear D5619CCmarkb, Thank you for your review. Please contact us at your convenience. We have an advanced surveillance system in place, and would like to investigate your claims further. Kind regards, -Luke luke.butler@waldorfastoria.com

A TripAdvisor Member
Level Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago via mobile

We have enjoyed our stay at this beautiful resort. From dinner on the beach to relaxing by the pool. This trip did not disappoint. The breakfast buffet was good and our waitress was super nice. My only complaint was it was booked up and I could not get a room facing the ocean, but that wasn't their fault. I will...

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1Thank A TripAdvisor Member
Miami, Florida
Reviewed 1 week ago

I love Key West, but it is difficult to find a hotel that has a good size pool and also access to the beach. Yes I know this hotel is not as cheap as some others but at the end of the day the extra 30-40 I paid a night was well worth it. This hotel has great amenities, still...

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1Thank Dwyne P
South Portland, Maine
Reviewed 1 week ago

rooms and grounds tired. Were tired last year. needs remodeling, paint, color. Some plastic lounge chairs outside with covered cushions. staff and location excellent. Food was good. Breakfast expensive. Jimmy and John at pool were very attentive. There is an extra daily fee for few extras-should just be included in stay.

Review collected in partnership with Waldorf Astoria
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2Thank infuse01
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear infuse01, Thank you for your review and recent visit. We value your feedback as a repeat guest, and appreciate your kind comments in regards to our staff. We will certainly recognize Jimmy and John for having an impact on your stay! We are disappointed however, that other aspects of your vacation fell short of expectations. We are currently making...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: $479 - $923 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hilton Hotels Direct and Jetsetter so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
74 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The roosters wake you up every morning at 5:45 am trust me lol”
 of 5 bubbles like2travel2017, 18 Mar 2017 | Read review
“Dont choose this resort for the room, only the view.”
 of 5 bubbles 5Travel5star, 13 Mar 2017 | Read review
“talk to the staff about what type of room you are wanting our first room my closet at home was bigger”
 of 5 bubbles stevesX9486XX, 12 Mar 2017 | Read review
“Ocean front and don't stay in the old portion of hotel the sits towards parking lot unless you enjoy the smell of mold.”
  • Starting to set up beach AM
 of 5 bubbles Travelguy1065, 12 Mar 2017 | Read review
“Ask if your room was renovated recently.”
 of 5 bubbles MaryLouise53, 11 Mar 2017 | Read review
5 of 5