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The Reach Key West, Curio Collection by Hilton

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Traveller (494)
Room & Suite (236)
Pool & Beach (51)

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About

#14 of 14 resorts in Key West
Location
Cleanliness
Service
Value
Daily Resort Charge includes: WiFi: poolside concierge services: activities including bocce ball & life-sized chess: beach chairs, umbrellas & hammocks: access to amenities at Casa Marina and The Reach: chilled fruit-infused spring water: pool hydration stations. Welcome to The Reach Key West, Curio Collection by Hilton. Situated on the only private natural sand beach in Key West, our oceanfront resort boasts stunning views and an exceptional location. Immerse yourself in the Key West culture upon arrival with stunning murals and local artwork. Our guest rooms feature subtle nods to our nautical roots. Savor delectable cuisine amid sea breezes on the open-air patio of Four Marlins Restaurant, open for breakfast, lunch, dinner and Sunday Brunch, or indulge in a refreshing beverage poolside.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Highchairs available
Paid private parking on-site
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Poolside bar
Water sport equipment rentals
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Refrigerator
Flatscreen TV
Radio
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast Included Offer
3.5
3.5 of 5 bubbles590 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Reach Key West, Curio Collection by Hilton, is celebrated for its superb location close to local attractions and its serene beachfront setting. Many visitors cherish the hotel's amenities, including beach service and dining credits, though there are some mentions of maintenance concerns and high valet parking fees. While the service receives mixed reviews regarding staff performance, guests have experienced a range of room conditions, from spotless and modern to less satisfactory states. Despite enjoying the distinctive Key West ambiance, some travelers feel the hotel does not provide adequate value, pointing to additional charges and occasional noise disturbances.
Location
Beachfront
Atmosphere
Eclectic
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Maria wrote a review Yesterday
New Hampshire17 contributions2 helpful votes
Best location possible. The resort has a private beach with paddle board and jet ski available. It’s super closed to Duvall st. We loved everything about this hotel: Live music, service, spacious rooms, but more than anything location, location, location! We had a rental car but we never used, we walked everywhere.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nedville wrote a review Jun 2022
Florida2 contributions2 helpful votes
+1
Hotel's Favourite
The staff at the Reach Hotel are the friendliest in the business, we absolutely loved our stay and will be back soon. We came down for a few days with some great friends and we loved the new renovated rooms which were extremely comfortable and nicely appointed.
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, General Manager at The Reach Key West, Curio Collection by Hilton
Responded Jun 5, 2022
Thank you for vacationing at The Reach Key West, Curio Collection by Hilton! We're thrilled that you were impressed with our thoughtfully designed and well-appointed accommodations! From our beautiful ocean views to our incredible location on Key West, you can always depend on us for an amazing stay. We'll see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cbrand2017 wrote a review Apr 15
San Diego, California30 contributions20 helpful votes
This place is filthy. We left after one night. This is a one star hotel not a 5 star hotel. Staff is rude. Assistant manager could care less. Read all the reviews. I paid over $1,000 for a horrible night at a dirty hotel. I could go on but I think the photos show why you should avoid this place. Hilton should be ashamed.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Owner at The Reach Key West, Curio Collection by Hilton
Responded yesterday
Thank you for taking a moment to share your concerns. This is nowhere near the experience we want our guests to have. Please accept our sincere apologies for any lapse in hospitable service and cleanliness of our property. We take these matters seriously and will promptly address them internally to ensure we do better going forward. Your feedback is greatly appreciated, and we hope you will consider visiting us again so we can provide you with a much-improved stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tourist40839273498 wrote a review Apr 14
1 contribution
We spent my birthday once again in Key West. We stayed at the lovely Reach and its sister property, the Casa. We had the best time and our room and amenities were outstanding. First, our room was lovely with a beautiful view. The maid service was fantastic and the cleanliness of the room and venue was awesome. Second, the food and bar service were the best. Bartender, Kimberly and our favorite servers, Paul, Stephanie, and Nicole, treated us like first class citizens. The happy hour at the Reach is A+ The front desk staff, especially Patrick at the Casa and the whole Reach gang were always so helpful and efficient. I swim everyday and the pool was clean and warm. The attendants, at the pool, Tom, Jesse, and Luke were the best. They always were there with fresh towels and water. In conclusion, I highly recommend the Reach and Casa in Key West. I can't wait to return and there is no better venue on this paradise island. Mary Borrell
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at The Reach Key West, Curio Collection by Hilton
Responded 2 days ago
Thank you so much for the five-star review. We are so thrilled to hear you had such a lovely time and were able to take advantage of our amenities. We'll be sure to pass on your compliments to the team, and we eagerly await your return!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew G wrote a review Apr 5
1 contribution
We were warmly welcomed by Dayan. Despite a power cut interrupting check in, Dayan called the sister hotel to try to sort things out as quickly as possible. She offered a complimentary Honors Diamond upgrade to a Key West view studio suite, which was awesome. During the power cut, Dayan told us about her young child and showed genuine interest in our travels.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at The Reach Key West, Curio Collection by Hilton
Responded 1 week ago
Dear Andrew, Thank you for sharing your experience at The Reach Key West, Curio Collection by Hilton. It's wonderful that Dayan provided you with a warm welcome and went above and beyond to ensure your check-in process was as smooth as possible despite the unforeseen power cut. We're thrilled you enjoyed the complimentary upgrade to a Key West view studio suite and that Dayan's personal touch added to your positive experience. Her dedication to guest satisfaction truly reflects our commitment to hospitality. We'll be sure to share your kind words, and we look forward to welcoming you back for more memorable experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lara J wrote a review Apr 5
Louisville, Kentucky65 contributions39 helpful votes
One valet. One luggage cart for the entire resort. No bellhops. One person at the reception desk checking people in. Line full in lobby of people trying to get cars parked, get luggage out of car and up the steps and get room information. Horrible way to make a first impression and to greet customers who have paid A LOT to be here. Beyond disappointing.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Owner at The Reach Key West, Curio Collection by Hilton
Responded 1 week ago
We're disappointed to hear about the challenges you faced upon arrival and how this impacted your first impression of our resort. Your experience does not reflect the high standard of hospitality and efficiency we strive to provide our guests. We acknowledge the importance of a smooth and welcoming check-in process, especially after what might have been a long journey for you. Rest assured, we take your feedback seriously and will work to better meet our guests' needs and expectations. We value your patronage and hope for an opportunity to restore your confidence in us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelMore/StressLess wrote a review Apr 4
Miami, Florida6 contributions3 helpful votes
My husband and I had a wonderful time during our stay at The Reach. The room was spacious and clean. The pool was a bit full so we opted to lay out on the beach. Chair/towel attendants were very nice and the staff at the restaurant by the pool/beach were very friendly (food was really good too). We definitely will be back.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at The Reach Key West, Curio Collection by Hilton
Responded 1 week ago
We're delighted you enjoyed your stay at The Reach Key West, Curio Collection by Hilton! It's great to know that our clean, spacious rooms and friendly staff helped make your visit memorable. The next time you're in the area, please come see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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brandon c wrote a review Mar 2024
Collierville, Tennessee1 contribution2 helpful votes
I was hesitant based on other reviews, but this hotel and property is awesome. Just close enough to all the action but far enough away for peace and quiet. We stayed Saturday - Wednesday. The rooms are updated. The only time I felt like the property was subpar was the elevator and walking to and from our room. It’s an exterior hotel so you are always outside except when in your room or the front lobby….. but it’s Key West! Of course we want to be outside. You can always go visit the Casa Marina and use their facilities as well. We went once just to see it but we saw no reason to go back. The Reach provided the perfect beach chairs, drinks and food.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: We are here in the middle of spring break. While the streets are busy, our hotel is not. This...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, General Manager at The Reach Key West, Curio Collection by Hilton
Responded 3 weeks ago
Dear Brandon, Thank you for taking the time to share your experience with us! We're thrilled you had an awesome stay at our hotel and enjoyed our property's proximity to the fun while offering peace and quiet. We appreciate your feedback regarding the elevator and walking to and from your room. We'll take this into consideration as we strive to enhance our guests' experience. Indeed, being an exterior hotel in Key West allows for a unique outdoor experience, and we're glad you embraced it. We're delighted you found our beach chairs, drinks, and food perfect for your needs. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trail66056290210 wrote a review Mar 2024
4 contributions2 helpful votes
+1
Stay Away! Safety hazards abound! Rooms not ready after 4 PM. No notification as stated via text when room was ready. Requested room close to elevators as have 81 year old mom. Brought gift to hotel staff as always..treated terribly. No ADA accommodations at all! Literally was given the furthest room from the elevator on the third floor. Room 360. View of propane tanks from patio! Roof in lobby leaking (walk across dirty towels thrown on floor as you enter the lobby-not raining so no reason to have water draining down), puddle in doorway to room-81 year old mother slipped! NO furniture on patio. Safe broken. Fire extinguisher broken off wall next to room and three bags full of trash outside room. Moved to other room at 7:30PM. Ran bath and handle fell off! Was stripped. Called for emergency situation to not create flood and front staff rude! Maintenance staff needed wrench to fix and took over 15 min. New handle installed. Was informed occurs often! Ice machines broken. Manager Sophia at 10 PM informed me I would not receive points back nor another night to rest. I was provided an upgraded room! What an insult! The room provided had safety hazards, broken items and no patio furniture. The “upgraded room” that we had to move to literally had the handle of the tub fall off after starting the bath to soak from fall. Arriving prior to 4PM and having multiple safety hazard issues until after 10PM due to neglected property maintenance is not acceptable. Wi-Fi connection slow and/or not working. Staff didn’t put either room with name into system. Don’t come to The Reach to rest-book this hotel for a boot camp experience. Obtain a room around 5-torture endured well past 10PM. The Hilton family should be ashamed of themselves. Things happen but the rude front desk staff and management should all be replaced!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Great location-however property is poorly maintained. Staff is beyond rude. NO ADA...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at The Reach Key West, Curio Collection by Hilton
Responded 4 weeks ago
Thank you for taking a moment to leave a review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations and the service you received will be discussed internally to ensure that we are meeting our own high hospitality standards. It is our hope that you will give us another chance to change your perceptions down the line.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alicia K wrote a review Mar 2024
Lutherville Timonium, Maryland6 contributions
We just returned from a five night stay at The Reach. We used Hilton points but paid to be upgraded to a King Suite facing the courtyard and resort view. It was absolutely lovely! The suite appeared new and fresh. The bed was very comfortable, the a/c worked well, it was quiet. The bathroom was large with double sinks and two showers. We appreciated the bottled water offered at all times. The Four Marlins' breakfast Coastal Sunrise was delicious, especially with the freshly squeezed orange juice. And what a view having breakfast on the patio by the beautiful beach! The white sand beach is the best we've experienced in Key West. The attendants at the beach were so helpful, especially Zach. The front desk employees always greeted us with a smile and were so eager to please, especially Gladys. We have stayed at both Southernmost guest houses and The Gardens several times, and it is our opinion that The Reach is by far the best.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at The Reach Key West, Curio Collection by Hilton
Responded Mar 12, 2024
Dear Alicia, We are honored to have earned your compliments and the title of being the best in Key West! Thank you for sharing what you enjoyed the most about your stay. It was an honor and a pleasure to welcome you back to The Reach Key West, Curio Collection by Hilton. Come back again soon for another stellar island getaway.!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$706 - C$1,094 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reach, a waldorf astoria hotel key west, waldorf astoria key west, the waldorf astoria collection, reach resort key west
FORMERLY KNOWN AS
The Reach Key West, A Waldorf Astoria Resort
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Reach Key West, Curio Collection by Hilton - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Reach Key West, Curio Collection by Hilton
Which popular attractions are close to The Reach Key West, Curio Collection by Hilton?
Nearby attractions include Key West Butterfly and Nature Conservatory (0.2 km), Alan S. Maltz Gallery (0.4 km), and Tipsy Rooster Liquor Store & Bar (0.1 km).
What are some of the property amenities at The Reach Key West, Curio Collection by Hilton?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Reach Key West, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Reach Key West, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Reach Key West, Curio Collection by Hilton?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Reach Key West, Curio Collection by Hilton?
Conveniently located restaurants include Seaside Cafe at the Mansion, The Lobster Shack Key West, and Frenchies Cafe.
Are there opportunities to exercise at The Reach Key West, Curio Collection by Hilton?
Yes, guests have access to a pool and a fitness centre during their stay.
Is The Reach Key West, Curio Collection by Hilton located near the city centre?
Yes, it is 1.0 km away from the centre of Key West.
Are any cleaning services offered at The Reach Key West, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Reach Key West, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Reach Key West, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.