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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,341 Reviews from our TripAdvisor Community

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Showing 2,984: English reviews
Milan, Italy
Reviewed 1 week ago

Nice spot opposite to sloppy joes White Sandy beach nice pool good breakfast quite place a little expensive . Room clean and easy not worth 400 us a night but for 200 to 250 is OK not more . This is key west .

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank darioit2017
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear darioit2017, Thank you for your review of The Reach Resort, Key West. We are pleased you enjoyed your visit, as well as our beautiful outdoor area. In regards to value, we price our rooms competitively with the other resorts on the island. Please keep in mind however, winter is peak season for us, and our rates are much lower...

Alabama
Reviewed 1 week ago

Room has the strangest configuration I have ever experienced. Bedroom, very small, went into the sitting area which had small refrigerator and sink then onto a hallway and last a very small bathroom with separate tub and shower. A long distance to travel during the night. Great location!

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1Thank Army55
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Army55, Thank you for you review and recent visit to the Reach Resort. While I'm glad that you enjoyed your stay overall, we regret the guestroom configuration was less than ideal for you. We are a smaller property with just 150 rooms, and offer many different layouts and room types; I'm certain we could exceed you expectations with a...

Chicago, Illinois
Reviewed 1 week ago

The hotel is currently doing a multiple year renovation, and the noise reverberates against the walls. Call before you book! Also beware of check in times as they don't do anything to accommodate check ins before 4pm. Lastly, bring your own disinfectants because the rooms haven't seen a good cleaning for quite some time. Beyond noise and cleanliness the property...

Review collected in partnership with Waldorf Astoria
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1Thank Rachel F
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Rachel F, Thank you for taking the time to review your recent visit to The Reach Resort. We are disappointed to learn the details of your review. The record does show however, that we accommodated your request for early check-in at 1:13PM, and addressed your concerns fairly while at the hotel. Your review is a bit exaggerated, and we...

Hastings, mn
Reviewed 1 week ago

The setting is beautiful. However, prices are extremely overpriced for what you get. Bar drinks and food are extremly overpriced and the room is nothing special. there was plaster falling off the ceiling on the balcony and the trim on pillar on the balcony was falling apart. No courtesy coffee in the morning - only fruit water. Oranges available on...

Review collected in partnership with Waldorf Astoria
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Helpful?
4Thank Donna O
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Donna O, Thank you for your review and recent stay at The Reach Resort. We appreciate your compliments, but apologize that we fell short of expectations in other areas. We do offer complimentary coffee in our lobby from 4AM to 7AM, and replace it with fruit water afterwards. We are also currently making multiple improvements to our resort, and...

New York City, New York
Reviewed 1 week ago

This hotel is not worthy of being called a Waldorf. Rooms and condition of the hotel in general remind me of a holiday inn. Dirty, old, shabby conditions. Stay in old town. We left early and were very pleased with some of the beautiful bed-and-breakfasts available. Absolutely not what $500 a night should get you and I definitely not a...

Review collected in partnership with Waldorf Astoria
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1Thank M3425PXannem
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear M3425PXannem, Thank you for taking the time to write a review. We regret that some aspects of your stay fell short of expectations. The Reach has the only private natural sand beach on the island, and is currently scheduled for multiple improvements to take place. We hope you'll return sometime to see those improvements firsthand, and experience the excellent...

key west
Reviewed 1 week ago via mobile

Lovely resort. Staff was above par. Friendly and helpful! We went for cocktails & music on a Friday. Piano and jazz music and happy hour were beyond beautiful and relaxing! ❤️would want more Nights with this type of music!! Cleanliness surprisingly a bit shoddy. Strange to see Windows And doors loaded with dirty fingerprints. Ladies room in lobby Quite run...

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Helpful?
1Thank gay d
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear gay d, Thank you for your review of The Reach Resort. We are pleased you enjoyed your time with us, and were able to experience many of the features that make our resort special. We do apologize for the inconsistenceies experienced, but are happy you enjoyed your stay otherwise. We look forward to welcoming you back, sometime soon! Kind...

Miami Beach, Florida
Reviewed 1 week ago via mobile

This is our second time here and we love it!!! We get a room with ocean view and love the staff and accommodations. Great place to stay and walking distance to Duval the main happening street to go party and come back to the peaceful retreat of this hotel! Love the sunset at the rooftop and breakfast with an amazing...

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Helpful?
Thank GabbyMich2016
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear GabbyMich2016, Thank you for your return visit, and recent review of The Reach Resort. We're pleased you had a great time while staying with us, and appreciate your kind words. Our staff strives to create memorable experiences for all our guests, and I'm happy you noticed their efforts. We look forward to welcoming you back sometime soon, for another...

Greensboro, North Carolina
Reviewed 1 week ago

We had an awesome experience at this hotel. I traveled with 2 of my friends and we stayed in a king studio room. The room was wonderful and very spacious. We even had a view of the ocean which was unexpected. The staff was amazing! I would highly recommend this hotel. Hope I can return again in the near future!

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Helpful?
Thank Pamela E
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Pamela E, Thank you for leaving a review of your recent stay at The Reach. I'm pleased to hear we were able to assist in creating an enjoyable and relaxing vacation for you, and are happy you noticed how focused we were on always offering great service. We hope to see you again for another vacation in paradise! Warm...

Grand Rapids, Michigan
Reviewed 1 week ago

Would come back again, staff is great and rooms were clean and pool was just right temperature. Stacey the concierge is fabulous. Highly recommend this property. Looking forward to coming back in the future

Review collected in partnership with Waldorf Astoria
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Thank W2237XQpauls
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear W2237XQpauls, Thank you for taking the time to review your recent stay at The Reach, A Waldorf Astoria Resort. Providing excellent service in a luxurious setting is our priority, and we appreciate your compliments. We will certainly recognize Stacey for having an impact on your stay! We look forward to welcoming you back to The Reach sometime soon, for...

New York City, New York
Reviewed 1 week ago via mobile

I have stayed in key west many times at many different hotels, but never stayed close to the southernmost point . I loved the location of the hotel and their beach is fantastic. That being said, considering it is a Waldorf hotel I expected more. The halls were dirty and need updating and my room was not clean. There were...

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Helpful?
1Thank teteny
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear teteny, Thank you for your review of The Reach Resort. I'm happy that you enjoyed our location, and beautiful natural sand beach. We are currently improving multiple areas of our resort, and invite you to return sometime to see our progress firsthand. We look forward to seeing you again soon! Warm regards, -Luke

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $466 - $903 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia and Jetsetter so you can book your The Reach, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#13 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A different hotel”
 of 5 bubbles edp424, 26 Feb 2017 | Read review
“Stay somewhere else!!”
 of 5 bubbles mikeaT2185PK, 21 Feb 2017 | Read review
“5 stories, ask for 5th floor”
 of 5 bubbles Army55, 17 Feb 2017 | Read review
“request ocean front”
 of 5 bubbles stacypm, 12 Feb 2017 | Read review
“Level 5 overlooking the ocean”
  • 3rd floor view from room.
  • View from room
 of 5 bubbles JayneSamantha, 2 Feb 2017 | Read review
5 of 5