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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(421 reviews)
“natural beach”(42 reviews)
“private beach”(219 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,934)
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1,201 - 1,205 of 3,523 reviews
Reviewed 6 December 2015

A nice property, well located, with a pleasant, if mostly amateurish, staff, but not worth anywhere near the five star price charged. Rooms are funky, dysfunctionally shaped, cramped bathrooms (the door to ours was 3 feet from the side of the bed). Shampoo and conditioner...More

3  Thank Stephen G
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 16 December 2015

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with...More

Reviewed 5 December 2015

Nice place to stay, room was quiet and roomy. The bathroom was oversized. Balcony overlooked the courtyard and could be a little noisy with people at pool or receptions going on. Our view was very limited and if you stretched yourself out could see a...More

Thank Gail V
Reviewed 4 December 2015 via mobile

Very disappointed by the resort. On arrival we took a taxi to our hotel which was less than 2 miles away, costing $20 and the driver swore all the way. We were greeted, if you can call it that, by reception staff at The Reach,...More

4  Thank Yvonne P
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 7 May 2016

Thank you for your review of your past stay with us. We appreciate your honesty, and your comments regarding specific areas of improvement that we need to address. Guest feedback and suggestions help us to continually better the guest experience and we have taken your...More

Reviewed 4 December 2015

Stayed here 17/18 November, Room 324, along with this is my picture from the balcony of our Ocean View Room! No Breakfast Buffet available during our stay, the other options were limited and the service was not that expected of this chain. I did complain...More

3  Thank John D
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 7 May 2016

Thank you for your review of your past stay with us. We appreciate your honesty, and your comments regarding specific areas of improvement that we need to address. Guest feedback and suggestions help us to continually better the guest experience and we have taken your...More

Reviewed 1 December 2015

We were 1st time visitors in Key west and found The Reach Hotel to be a good place to stay with luxury accommodation and courteous staff and good food. The resort has all the amenities you could want and has free Wi-fi which works almost...More

Review collected in partnership with Waldorf Astoria
Thank Mr David T
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 4 December 2015

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future.

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Best Value Properties in Key West, FL
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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$312 - US$587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Key West
#12 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$312 - US$587 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Key West
#12 Spa Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
Dining (32)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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MarchVacation2011
13 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Davidtw41
28 March 2018|
AnswerShow all 3 answers
Response from micahr2001 | Reviewed this property |
If I were you, I’d change to another hotel. While I know hotels & resorts usually don’t offer beach access in Key West, it’s not worth the stay here. The resort set up is such that none of the views are great (even the... More
1
Vote
iheartdm
25 February 2018|
AnswerShow all 3 answers
Response from Courtney K | Reviewed this property |
Not that I was aware of. All the cars I saw in and out were rentals or cabs drivers. The island is tiny, I suggest hailing a cab at the airport. (Note: Uber will be much more expensive)
0
Votes
Room Tips
"doesn't worth it's money anyway"
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"Request a room away from large balconies. These are areas that outdoor events are held and can be noisy."
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"room 303 is over the loading dock"
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"Ask for a room neat the lobby of the pool"
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