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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1457)
Room & Suite (523)
Pool & Beach (306)
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Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(421 reviews)
“natural beach”(42 reviews)
“private beach”(219 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,968)
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1,211 - 1,215 of 3,555 reviews
Reviewed January 4, 2016

Stayed five nights over Christmas 2015. Booked a basic city view room. During on-line check-in I selected room 307 which appeared to have a partial ocean view and actually had a nice balcony with a fairly nice ocean view and we were quite close so...More

1  Thank mikepa1
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded January 10, 2016

I would like to thank you for taking the time to share your observations regarding your recent stay at The Reach, A Waldorf Astoria Resort. Please accept my sincere apologies for the problems you experienced and any inconvenience they caused. May I assure you we...More

Reviewed January 2, 2016

We stayed at the Reach for 4 nights including new year's eve. The place is ideally located and has a boutique hotel feel with the comforts of a resort. I mention this because we had wanted to stay at the Casa Marina, but it was...More

Thank Patti L
Reviewed December 31, 2015

A lot of people are complaining about how expensive this place is and how it's not as pristinely maintained as they would expect for a Waldorf-Astoria. But it's really not overpriced when you compare the rates to other similar properties in Key West which is...More

1  Thank Mary6404
Reviewed December 31, 2015

We've stayed here a few times, and generally the service has been great or at least nothing to complain about. The location is fantastic. Our last stay (and it almost certainly will be our last) was marred by poor service and unavailable / unknowledgeable staff...More

Review collected in partnership with Waldorf Astoria
2  Thank Richard H
Reviewed December 30, 2015 via mobile

I used my Hilton points and did not expect this level of service. A very gracious staff upon arrival. I will definitely return again. Thinking this would be a great location for a girls getaway. It is within walking distance of the high pointed sites

Thank cheryl p
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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$292 - US$584 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$292 - US$584 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (1457)
Room & Suite (523)
Pool & Beach (306)
Dining (32)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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MarchVacation2011
April 13, 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Davidtw41
March 28, 2018|
AnswerShow all 3 answers
Response from micahr2001 | Reviewed this property |
If I were you, I’d change to another hotel. While I know hotels & resorts usually don’t offer beach access in Key West, it’s not worth the stay here. The resort set up is such that none of the views are great (even the... More
1
Vote
iheartdm
February 25, 2018|
AnswerShow all 3 answers
Response from Courtney K | Reviewed this property |
Not that I was aware of. All the cars I saw in and out were rentals or cabs drivers. The island is tiny, I suggest hailing a cab at the airport. (Note: Uber will be much more expensive)
0
Votes
Room Tips
"5th Floor has been renovated"
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"Most rooms are ocean view but that doesn't matter."
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"Rooms can be a decent walk from the elevator; if you have mobility issues asking for close to the elevator is..."
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"doesn't worth it's money anyway"
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