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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,390 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 3,029: English reviews
Tampa, Florida
Reviewed 14 August 2014 via mobile

They call this place a Waldorf Astoria property and charge for it? I've never written a more awful review. We've stayed at nicer Hampton Inns and have had better service at Homewood Suites. To preface this, we are Diamond Members of Hilton. Upon check in we were greeted by Jennifer who did not crack a smile once. She was unable...

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13Thank Liz C
Chicago, Illinois
Reviewed 14 August 2014

When we arrived in our room we noticed they didn’t have any kind of cabinets with drawers at all. And no microwave. After I called about not having any Drawers to be able to unpack (we were staying a week) they said they would see what they could do. After an hour or so they delivered one chest of drawers....

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Thank Steven H
Pittsburgh, Pennsylvania
Reviewed 14 August 2014

Clean/comfortable; no dresser or drawers to unpack suitcase. Very small television screen. Only one restaurant on site. Silly us, as we thought the 'Strip Club' referred to strip steaks. Walls covered in retro nudies (caution to young families). Bar was very dark at night. Our late night dinner was excellent - highly recommend the lobster bisque which was served with...

Review collected in partnership with Waldorf Astoria
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1Thank karencM6149KX
Fresno, California
Reviewed 13 August 2014

Was very pleased with this hotel. After a rough start getting the room I ordered with an ocean view, everything was fine. Staff was pleasant and the hotel was a nice place to relax. Beach is small but it is private and it has it's own pier. Location is good and you can get to where you want to go...

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Thank JerryDuncan
Stuart, Florida
Reviewed 13 August 2014

Not sure if I would stay again, paid less for a room with better service and view. Check in was lengthy, check out was not accommodating. Parking garage was horrible. The pool and watersport area made up for where the hotel staff slacked. The pool table only had one stick and it was broken and they are not set up...

Review collected in partnership with Waldorf Astoria
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Thank charleneo685
West Palm Beach, Florida
Reviewed 12 August 2014

The hotel was not as nice as we expected and had previously heard. The check-in process was completely ridiculous. We asked for an early check-in, only to be left waiting for approximately 2 hours (even past the standard check-in time) for a room. There was no apologize or acknowledgement for the inconvenience. Our bill at check out was almost $200...

Review collected in partnership with Waldorf Astoria
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2Thank Zach_Travel2013
Reviewed 11 August 2014 via mobile

My wife and I stayed her for our honeymoon. From the minute we stepped Samantha at the front desk set the mood for great customer service. Also Cameron out at the beach/pool was great too. From the frozen towels to the towel service offered twice daily the customer service was exemplary. They have a great private beach there too. It...

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Thank BIgDearing
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to review The Reach Resort. I know that Samantha and Cameron will be delighted to know they were able to make your stay a memorable one! We hope to see you again soon, please feel free to contact me at jennifer.tomasello@waldorfastoria.com for personalized service. Thank you again and we look forward to...

Kenilworth, New Jersey
Reviewed 10 August 2014

My family and I stayed here for 4 nights and 5 days, and it was one of the best hotels I've stayed in in a while. The entire staff was courteous and helpful from the moment we arrived. The room was clean and spacious and you wake up to a daily newspaper on your door. When you wake up, you...

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2Thank Stephanie M
Reviewed 8 August 2014

My husband and I were guests at The Reach for our Honeymoon/Anniversary. What a fabulous choice we made! From pre-arrival to departure, everyone we met and everything we experienced was absolutely wonderful. The entire staff was very personable, polite, informative and helpful. The resort was one of natural beauty and luxury. I felt like I had landed in a "paradise-on-earth."...

Review collected in partnership with Waldorf Astoria
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3Thank donnal933
Pavia, Italy
Reviewed 8 August 2014

The room had everything we wanted.. a large bathroom with a very nice shower, space in the room, a balcony and a coffee (Nespresso) machine! Every morning we received the newspaper at the door! The room was very clean and the staff excellent (especially those that had to care the beach of the hotel - being this 1 of the...

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1Thank CHIARA K
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the The Reach Resort sometime in the very near future. Cindy.acevedo@waldorfastoria.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $452 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 19 Mar 2017 | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 16 Mar 2017 | Read review
“Ask for specific room locations. Ocean and courtyard views will cost more. The Studio Suite seems the best buy of the suite categories.”
 of 5 bubbles S5907RCjosephm, 7 Mar 2017 | Read review
“Splurge for the ocean view. Totally worth it.”
 of 5 bubbles 770michelleo, 2 Mar 2017 | Read review
“Beach views are best on the third floor, not the fourth - palm trees!”
 of 5 bubbles Highpoints, 26 Feb 2017 | Read review
5 of 5