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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,390 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 3,029: English reviews
Greensboro, North Carolina
Reviewed 27 April 2014 via mobile

Beaches are small/not great for swimming. Rooms are spacious, clean! Espresso machine in room won points with us! Hammocks on the beach are so relaxing! Staff very friendly/helpful. Piña coladas are pretty amazing! Would stay here again!

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Helpful?
Thank LinnyB915
Luxembourg, Luxembourg
Reviewed 25 April 2014

Well located hotel with nice private beach within walking distance to the shopping and restaurant areas of key west. Due to spring break hotel was fully booked and pool area was very crowded. Outer appearance i.e. floors, parking, elevators not impressive. One main elevator was out of order during our entire stay. Rooms are large and quite, air conditioning works...

Review collected in partnership with Waldorf Astoria
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Thank Jorg B
Oradell, NJ
Reviewed 24 April 2014

I had booked the one bedroom suite for our stay In key West...during previous visits we have stayed at Casa Marina but unfortunately the hotel was not available this time so we decided on The Reach... ..We arrived a the resort at 3pm with our room not ready....Once room was ready we immediately noticed we were directly above the banquet...

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1Thank MWONJ
Joshua B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to let us know about your experience here at The Reach. We are extremely glad to here one of our team members was able to accommodate you during your stay. We hope to see you again for another albeit quieter stay in the future. Best regards,

Plattsburgh, United States
Reviewed 21 April 2014

The hotel grounds are intimate, even quaint. Our children loved the beach and the pool, and the lay-out was very convenient and family-friendly. The food at the restaurant was ok, but the deck overlooks the ocean and compensates for that. The rooms themselves are the biggest drawback: they look like rooms from an old motel that someone tried to renovate--complete...

Review collected in partnership with Waldorf Astoria
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2Thank Tanya B
Sydney, Australia
Reviewed 21 April 2014

Great location, but priced accordingly! A good hotel but not brilliant. On arrival, advised room not available until 4pm, contacted after 4pm to advise it was ready. Given check out is 11 am, found this a bit disappointing. On two days of our stay our room was not serviced until well into the afternoon, with one afternoon requiring a phone...

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2Thank Rosemary040
Joshua B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your thoughts on our hotel here in Key West. We at The Reach are always glad to know that guests' have enjoyed their stay, however we seek to exceed these expectations. We hope to see you again in the future for a better stay here at The Reach. Best regards,

Cape Town Central, South Africa
Reviewed 21 April 2014

I stayed at the hotel for several days in April with my family, it is well located in Key West and an easy walk to the tourist hotspots. The hotel is clean and the rooms are quite generous in size. Staff are very friendly and accommodating. Beds are really comfortable. The breakfast is not cheap but very generous in variety...

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2Thank seanJ100
Europe
Reviewed 18 April 2014 via mobile

Very friendly welcome at lobby and attended like a regular. Room rather small (they misname it "open plan suite") and hot due to noisy inefficient A/C). Really nice architecture of hotel and garden, making you feel home and cozy, despite the size. Pool service superb, pool rather smallish, pool area's rest rooms smelly. Good beach access to small sandy beach....

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1Thank Matyas L
Canberra
Reviewed 17 April 2014 via mobile

Only stayed here one night but out experience was fairly good. Check in wasn't great. The man who checked us in barely made conversation and generally didn't present a good vibe. We weren't helped with our bags from the car park or at the front door which was also disappointing. Our room was nice and we had a beach view...

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Thank miller0
Williamsport, Pennsylvania
Reviewed 17 April 2014

We stayed for a week and had fabulous customer service. KRIS P was awesome and always pleasant. We had friendly poolside and beach service!!! They were personable and helpful. Also our room was very clean and the cleaning staff was kind! The location was great for us as we walked everywhere andvisited Duvall street every evening... the view was gorgeous...

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Thank teachgrl
Espergærde
Reviewed 16 April 2014

Location is really fine but the room we got was definitely not as expected. The paid for "sea wiev" was virtually not excisting and the reception staff was not engaged at all - "Waldorf standard" I do not know sine this was my first (and perhaps last) visit ? . We did not have breakfast at the hotel as there...

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1Thank Ole B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $452 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 19 Mar 2017 | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 16 Mar 2017 | Read review
“Ask for specific room locations. Ocean and courtyard views will cost more. The Studio Suite seems the best buy of the suite categories.”
 of 5 bubbles S5907RCjosephm, 7 Mar 2017 | Read review
“Splurge for the ocean view. Totally worth it.”
 of 5 bubbles 770michelleo, 2 Mar 2017 | Read review
“Beach views are best on the third floor, not the fourth - palm trees!”
 of 5 bubbles Highpoints, 26 Feb 2017 | Read review
5 of 5