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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,393 Reviews from our TripAdvisor Community

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Showing 3,032: English reviews
Skiatook, Oklahoma
Reviewed 11 November 2013

Personally, when I think of a resort I think of an exclusive, high-end property. The Reach has a small, very nice, exclusive beach. However, I don't consider the rooms to be resort quality. The positives: friendly and helpful staff, clean room, balcony with two chairs and a nice view, newspaper delivered each day, robes in the closet (if you like...

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Thank E R
Ellicott City, Maryland
Reviewed 11 November 2013

First, the bad - the room is nicely appointed, but small, and getting to the room is like going through an outdoor maze. But the property is right on the beach, and it is a short walking distance to its sister property, Casa Maria, (another very nice property), and to all the action and restaurants on Duvall Street. Most importantly,...

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1Thank Wayne B
La Grande, United States
Reviewed 10 November 2013

This hotel was wonderful. The private beach was beautiful and very relaxing. Be sure and try the Lobster Bisque Soup at The Strip restaurant. We liked it so much we went back 3 times. The staff was great and very accomodating. The hotel itself is within walking distance of Duvall street which had everything for everybody. We will definetly come...

Review collected in partnership with Waldorf Astoria
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Thank Debra L
Key West, Florida
Reviewed 9 November 2013

We were VERY disapointed with our stay. we did not have a coffee pot in the room and didn't realize it until the first morning. to some this isn't a big item but it was for us. TV didn't work. Internet code didn't work, and after three reports they finaly came to fix the AC. it is currently 80 degrees...

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3Thank darin b
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us...

Reviewed 9 November 2013

Not sure if we would stay there again. I like to unpack my suitcase and put things in drawers. Rather have coffee then espresso...why not have an option. Rooms were clean and it was nice to have a newspaper delivered, nice touch. Employees were friendly.

Review collected in partnership with Waldorf Astoria
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5Thank jerome s
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Winston Salem, United States
Reviewed 8 November 2013

The hotel no longer offered shuttle service to and from the airport which cost us nearly $40. The buffet breakfast for two counting tip was nearly $70. One 12 oz. frozen drink at the pool counting tip was $17. Dinner for two at the restaurant was over $100. Very expensive for what we received.

Review collected in partnership with Waldorf Astoria
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2Thank Larry S
Minneapolis, Minnesota
Reviewed 7 November 2013

I celebrated my 60th October birthday at The Reach and had a wonderful stay. It was only one night so way too short. Easy check-in with accommodating front desk staff-upgraded to King suite as requested adjoining rooms not available. Loved the beach location. Ricardo (beach staff) especially helpful-recommended good lunch spot and also had tips for our group on our...

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Thank Pat L
Bilal M, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to thank you for taking the opportunity to complete our survey. We are delighted to hear that you enjoyed your stay! We think our staff is pretty great as well and are so happy that you appreciated them. We look forward to welcoming you back

Lima, Ohio
Reviewed 7 November 2013

Beautiful Hotel, but extra $20.00 a day for parking that is right under the hotel. $20.00 charge per day for the pool if you use it or not !! Extra charges not worth it. Other choices just as nice without extra charges.

Review collected in partnership with Waldorf Astoria
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1Thank mreskimo
Syracuse, New York
Reviewed 3 November 2013

I am happy to write this review to let every know what a great time my wife and I had at the Reach. Had a blast with all the crazyness that comes with Key West and returning each night to the Reach was perfect. Location!!!!!! and Relaxation !!!!! Now my favorite was beach side in the morning. Kris P. and...

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Thank frank m
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your feedback. We are so glad you were able to enjoy our resort, its service, amenities and wonderful activities. We will certainly recognize the staff members that you've mentioned. We look forward to seeing you on a return visit! Cindy Acevedo Front Office Manager

Gravesend, United Kingdom
Reviewed 3 November 2013 via mobile

Great hotel with very helpful employees. It's just far away enough from Duval St to be out of the craziness but still just a short walk into town. Restaurants very good with good food and service however drinks are very pricey!! The resort fee of $25 plus tax per night is annoying and should instead be part of the room...

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Thank Bernard C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $452 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't count on functioning elevators”
 of 5 bubbles TheDFamily1016, 26 Mar 2017 | Read review
“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 19 Mar 2017 | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 16 Mar 2017 | Read review
“Ask for specific room locations. Ocean and courtyard views will cost more. The Studio Suite seems the best buy of the suite categories.”
 of 5 bubbles S5907RCjosephm, 7 Mar 2017 | Read review
“Splurge for the ocean view. Totally worth it.”
 of 5 bubbles 770michelleo, 2 Mar 2017 | Read review
5 of 5