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Room & Suite (104)
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About

#7 of 55 hotels in Key West
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
The Capitana Key West offers the intimacy of a B&B and the well-curated luxury of a boutique hotel, in a sublime coastal setting. You'll find waterfront views, a beautifully landscaped pool (complete with tiki bar), delicious dining options, and well-appointed accommodations here. Our hotel is also pet-friendly, and conveniently located near all the can't-miss Key West attractions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Diving
Snorkelling
Water sport equipment rentals
Fishing
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:10 Years of Opal: April’s Exclusive Offer

Location

2401 N Roosevelt BLVD, Key West, FL 33040
The Capitana Key West
5.0
5.0 of 5 bubbles606 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Capitana Key West garners accolades for its pristine and spacious rooms, which boast modern amenities and picturesque views, with only occasional service hitches mentioned. Guests commend the staff's warm, professional service and the hotel's inviting atmosphere, enhanced by chic decor and thoughtful poolside service. The well-appointed amenities, including a well-kept pool and complimentary breakfast, are frequently lauded. While its location offers tranquility close to key attractions, some guests feel it's a tad isolated. Opinions on value diverge, balancing between affordable quality and concerns over prices and fees.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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606Reviews30Q+A100Room tips
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Kim R wrote a review Apr 6
1 contribution
We had a great stay. We loved the size and set up of the resorts. There's a very big pool in the middle with tons of lounge chairs and umbrellas. Easy step down to beach area (not for going in the water). Cafe/outdoor bar staff was friendly and the food was good. Room was super clean, with a good Nespresso machine fridge and microwave. Breakfast is simple but done well. The resort was very clean and the staff was attentive and friendly. It's a beautiful hotel and we'd definitely return.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 4 days ago
Dear kimP9158BA, Thank you for your review. We are so happy to happy to hear that you enjoyed our property and the amenities that we have to offer. We are a property that is dedicated to making sure all our guest comfortable and happy while on vacation. We are happy that the our attention to detail made you feel at home. We hope we get the chance to see you again in the future and cant wait for your return. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vicki235 wrote a review Mar 2023
2 contributions3 helpful votes
Hotel's Favourite
A fun weekend with family in Key West, made even better with a stay at the beautiful Capitana resort. Thank you to Keneil and staff for making our visit so pleasant! They went above and beyond to ensure everything ran smooth during our stay.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from The Capitana Key West , Owner at The Capitana Key West
Responded Apr 15, 2023
Hello! Thank you so much for taking the time to share your wonderful experience at Capitana Resort in Key West. We're thrilled to hear that you and your family had such a fun weekend! Our team, particularly Keneil, is dedicated to making sure our guests have an enjoyable and memorable stay. It's genuinely heartwarming to know that their efforts were successful in making your visit pleasant and memorable. We truly appreciate your kind words and recognition of the excellent service and resort. Your happiness and satisfaction are what keep us going above and beyond for our guests. We hope to have the pleasure of welcoming you and your family back to Capitana Resort soon! Warm regards and take care! -Aaron, Guest Service Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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Kate V wrote a review Apr 5
Canton, Georgia2 contributions
We booked this hotel super last minute when our spring break plans changed. It was highly rated so I felt good about it… let me say I am 💯 happy we booked this place. The staff is so friendly, our room was amazing. The hotel grounds are beautiful and well taken care of. My kids had a blast in the pool and beach area. There were popsicles handed out by the pool. Free waters everywhere. I would highly recommend this hotel. It’s close enough to the main part of key west that you can take a short taxi ride or rent a bike or golf cart but far enough away that you don’t feel like your in the crowds. Love it 5 starts :)
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Make sure you have the Lyft or Uber app… it’s way easier than taxies or having to park a rental :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 4 days ago
Dear katettr2252017, Thank you for your review. We are so happy to hear that you and your family loved our little paradise called The Capitana. We are family oriented property and we are so happy to hear the children enjoyed the pool area and the games or their entertainment. We would like to thank you for choosing our property and cant wait to see you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kim D wrote a review Apr 4
3 contributions1 helpful vote
First class hotel. Breakfasts were great, hydration stations were amazing. The pool and beach area was excellent. Very clean. Outdoor bar was amazing. Staff was amazing. The layout of the rooms were top notch. The decor was beautiful. Can’t say enough about how wonderful our stay was. Will be back.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 4 days ago
Dear kimdL2603RC, Thank you for your review. We are are s happy to hear that you enjoyed our property and the amenities that we have to offer. Our staff are dedicated to providing exceptional service to all our guest. We are so happy that you liked the décor and the breakfast options that we have to offer. We hope we get the opportunity to host you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike N wrote a review Apr 3
Munich, Germany17 contributions18 helpful votes
The Capitana is a beautiful resort in Key West and the rooms, the building itself and the pool area is very nice. Parking is for free and the location is good if you have a car, not so good without. However I have to deduce two stars. One for the disgusting breakfast with throw away cutlery and instant food. In the room the same, just plastic cups. No water cooker. A second star for the somewhat uninterested staff, the very slow and unattentive room service and all the bagged towels lying in the floor during the service hours. There‘s also no bellboy. I would expect more for around 700$/night.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 1 week ago
Dear 653miken, Thank you so much for your review. We are so happy to hear that The Capitana added a touch of class to your reservation. We are so happy that you enjoyed the amenities of the property. We are disappointed to hear that the breakfast was not up to standards, however with this feedback, it will allow us to look into other options for the future. We hope we get the opportunity to see you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ngates2472 wrote a review Apr 1
Fairfax Station, Virginia2 contributions
+1
This was a beautiful and comfortable hotel stay. We had a 2queen gulf view room. The pool area was well kept with lots of fun games. The beach area was small but perfect for our purposes. Note-this is not a beach with water access. The only thing we were disappointed in was the pictures online show a small chaise couch and our room had a chair instead. Not a deal breaker but I have two teenage sons that prefer separate sleeping places—the one was not pleased to share a bed. Otherwise we were quite happy with all the amenities.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 1 week ago
Dear ngates2472, Thank you for your review. We are so happy to hear that you enjoyed our property and the amenities that we have to offer. We are happy that the games at the pool area was able to add a little more entertainment for the kids and adults as well. We hope we another chance to host you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Phelicia L wrote a review Mar 2024
5 contributions1 helpful vote
Amazing stay. Last minute booking, I got the last available room and so glad I did. The staff is amazing, rooms are super clean, restocked coffee and everything daily. The pool area is spotless and cleaned daily. Very quiet with exception of spring breakers and lots of kids, rooms are well insulated so you don't hear noise outside. Breakfast was amazing every day. I really dont have anything negative to say...The only thing I would change is the comfort of bed. It was a little hard for me, but not a show stopper. I plan to return very soon! Thank you for a wonderful stay!
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Date of stay: March 2024Trip type: Travelled solo
Room Tip: Avoid spring break
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 1 week ago
Dear Phelicia L, Thank you for your review. We are so happy that you enjoyed our property and the amenities that we have to offer. We are so happy that our little oasis at The Capitana was able to provide you with such a relaxing vacation. We cant wait to host you gain in the future. Yours Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wheredoiLiveanyway wrote a review Mar 2024
Minnesota36 contributions29 helpful votes
New, Clean, Great Staff, Great Value. Why would you stay at one of the run down take it for granted dumps around the Key when you can get such a nice place. Nice approachable size, simple property, not noisy. Great free breakfast. Nice pool and beach area. Not a swimming beach but that's fine- the pool works great. Has everything you need.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear wheredoiliveanyway, Thank you for your review. We are so happy to hear that you enjoyed our property and the amenities that we have to offer. We are happy that you chose The Capitana to spend your vacation and hope to see you again in the future. Sincerely. Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yudi_12 wrote a review Mar 2024
New York City, New York21 contributions20 helpful votes
+1
We stayed here in March 2024. If you don't care about the environment or climate change you will probably enjoy this hotel. For me it was not pleasant. The hotel is managed as if we are in the middle of a Covid pandemic, but we are not anymore. It is easier to throw away everything but it will prevent me from coming back or recommending this hotel to my friends. I know that management will read this review, so here are my suggestions: 1. Instead of endless plastic water bottles, why not install water coolers. One water cooler on each floor, 2 on the ground level. 1 or 2 by the pool and bar area. These water coolers have an integrated filter in them. Water in plastic bottles is not good for our health. 2. You use single use plastic for everything in the dinning area. At least replace the plastic plates with a good quality paper plates. Much better for the environment and better for our health. 3. If you want to do even better, install a dishwasher in the kitchen and use real silverware instead of plastic. 4. Most modern hotels have switched from using small plastic bottles for shampoo and conditioner, to using refillable dispensers. Please consider doing the same. 4. You clean the grounds very well, but nobody cleans the beach front. I noticed a lot of plastic debris along the beach. This is unsightly. It is your beach and we try to enjoy it. 5. The Breakfast food quality is horrible. More like a Motel 6 than a high end hotel. The apples, oranges and the bananas were not fresh. Everything is throw away. Chobani yogurt was good but was not available one day. Only white bread, No whole wheat.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The beach by the hotel is not swimmable. Don't use the hotel for bike rentals. You can rent...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear Yudi_12, Thank you for your review. We would like to thank you for choosing The Capitana for your vacation. We are happy that you enjoyed the property and the amenities that we have to offer. We would like to thank you for all you all feedback as this will help us to look into better options for the future. We hope we still get the opportunity to host you again in the future. Sincerely, Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff P wrote a review Mar 2024
1 contribution
+1
First time in Key West and this was the perfect place to relax and unwind alongside our explorations of the island/Old Town. The decor and amenities are impeccable and the staff is very helpful and attentive. Housekeeping came every day (something many hotels have allowed to become by guest request only recently), and the grounds/pool area/beach are beautiful and comfortable. The ocean isn’t swimmable, but this didn’t detract from our experience. As many others have mentioned, the breakfast is very good (eggs, bacon, bagels, potatoes, pancakes or French toast, etc). Only downside is that it isn’t served until 8. The pool and beach don’t open until 8 as well, which seemed rather late to us. All in all, this has been a wonderful stay and we look forward to a return trip!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Capitana Key West, General Manager at The Capitana Key West
Responded 2 weeks ago
Dear Jeff P, Thank you for your review. We are so happy to hear that you enjoyed our property and the amenities that we have to offer. We are happy to hear that you were satisfied with the service you received from housekeeping and the pool/bar area. Our staff is here to provide top class service to all our guest. We are happy that you enjoyed the breakfast options that we have available, each and every morning. We are so happy that you enjoyed our little oasis called The Capitana and cant wait to accommodate you again in the future. Sincerely. Leonie Davis Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$547 - C$797 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
75
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Capitana Key West: UPDATED 2024 Prices, Reviews & Photos (Florida)

Frequently Asked Questions about The Capitana Key West
Which popular attractions are close to The Capitana Key West?
Nearby attractions include Bealls Outlet (0.2 km).
What are some of the property amenities at The Capitana Key West?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Capitana Key West?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Capitana Key West?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Capitana Key West?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to The Capitana Key West?
Conveniently located restaurants include Kim's Kuban, Sister Noodle House, and Starbucks.
Are there opportunities to exercise at The Capitana Key West?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Capitana Key West?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Capitana Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Capitana Key West?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Capitana Key West?
Many travellers enjoy visiting Truman Little White House (3.0 km), Key West Garden Club (1.8 km), and West Martello Tower (1.9 km).