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Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
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950 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Key West La Concha
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Showing 820: English reviews
Michigan
Reviewed 3 weeks ago

I booked this hotel room directly thru the website. I was able to use my corporate discount and saved money. We took the ferry in from Marco Island and arrived at noon. We weren't able to get an early check in at that time, so the hotel allowed us to change into our bathing suits and held our luggage. We...

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Helpful?
Thank rebe_9
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the fantastic review of La Concha Key West. I am sorry that we were not able to offer early check-in at the time of your arrival, as we do our best to extend this option whenever possible. I am glad to hear that you were able to enjoy drinks at our poolside bar and we will surely...

Reviewed 3 weeks ago

First time visiting Key West and arrived at La Concha and the front desk said we had no reservation for which we had paid one night's deposit two months previously. Made us feel like idiots. When we got home forwarded our confirmation letter, hopefully we will get our money back. If I knew that Key West had many other lodging...

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3Thank John T
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

John, I am sincerely sorry that we were not able to accommodate for your entire time in Key West as sometimes we do not have availability last minute when dates are changed around. However I do hope that you were able to enjoy your stay at Pier House as an alternative. The standard "No Show" charge you received has been...

Illinois
Reviewed 4 weeks ago

My husband and I stayed here on March 23, 2017 and March 24, 2017. Before and during our stay, my credit card company notified me three times that the hotel was putting a hold on my account for three different charge amounts (approximately $500 each time). Three days after paying the bill of $931.16 (for two nights) there is still...

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4Thank Minnie M
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Minnie, I am very sorry to hear that your experience at La Concha Key West did not meet your expectations. I have addressed the mishap surrounding your charges to make sure we avoid a similar situation in the future. Unfortunately, parking is very competitive in Key West however I assure you that we keep our rates in line with the...

Reviewed 4 weeks ago via mobile

Don't stay at La Concha Key West, Florida. We stayed there three nights and I have 28 bed bugs as a souvenir. We found bed bugs in our bed and complained to the manager. A partial refund was offered, but doesn't begin to compensate for the physical, emotional, and financial suffering experienced. Key West is great, but find another hotel.

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5Thank GJHovermale
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

I want to sincerely apologize for your experience at La Concha Key West. Thank you for bringing this to our attention. We take pest control very seriously and will inspect the room you stayed in and treat appropriately. Best regards, Mike Rice

Ballarat, Victoria, Australia
Reviewed 4 weeks ago

We booked this hotel online as a treat for ourselves with another couple. We decided to stay an extra night and tried to do online, no luck. Called, almost an hour later were assured we had the booking, called the next day to confirm as it was all very confusing. Upon arrival the booking was messed up and after more...

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1Thank Debra G
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Debra, thank you for taking the time to share your experience at La Concha Key West. I want to sincerely apologize for the hassle you experienced when booking your extra night, as that is unacceptable by our standards of service. I will surely address this with my team to see if may figure out where the miscommunication occurred. I do...

Reviewed 4 weeks ago via mobile

We booked a room here and they put us in second floor near staircase basically right above bar. So loud we could not sleep. We asked to be moved but we were denied because we had to move to the exact same type of room and they were booked up. Unacceptable. And they offered no other compensation of any kind...

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Helpful?
1Thank Lauraintenley
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. I want to apologize for the experience you had with the noise disturbances. In the future, we will be happy to find a room in a different area that might be better to cancel out noise. I do hope you will give us another chance to impress you...

Reviewed 4 weeks ago via mobile

After a 4 hour drive from Miami airport I was greeted with a smile from Rose at the front desk. She was so accommodating and exceeded my expectations on customer service. It set the tone for my stay. I would recommend this hotel to my family & friends.

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Thank DonnaLacroix
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. It is great to hear that Rose and team exceeded your expectations with their attentive service - we will be sure to share your compliments with the entire team. We appreciate your recommendation and look forward to your next visit. Best regards, Mike Rice

Reviewed 4 weeks ago via mobile

We had a great stay here. Yes, the hotel is older but it's updated and close to everything on Duval. The gym and the spa is absolutely wonderful!!! The pool was great but mainly geared toward adults. Some reviewers said they could here the commotion from Duval late at night but we didn't here a thing and our room was...

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Thank Ronda B
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Ronda, thank you for taking the time to review La Concha Key West. I am glad to hear that you took advantage of our central location on Duval Street, offering quick access to Key West's top attractions. We too look forward to your next visit! Best regards, Mike Rice

Manitowoc, Wisconsin
Reviewed 5 weeks ago via mobile

We picked this hotel due to its location & reviews on Trip Advisor. Review were spot on. Although the rooms were quite expensive, it was pretty reasonable for Key West. Rooms were small but clean, although the bathroom could be bigger. We would stay here again.

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Thank suez52
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for kindly reviewing La Concha Key West. I am happy to hear that our prime Duval Street location worked out well for you. We look forward to welcoming you back again! Regards, Mike Rice

Mississauga, Canada
Reviewed 19 March 2017

I booked on line on March 14 and recieved a confirmation for 2 rooms for one night at a price of $641.52. My credit card was charged $731.52. I called the toll free number and they said they would look into the matter and get back to me within a 24 to 48 hour time period. No one returned my...

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Thank D2463GPwilliamd

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: $311 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Key West La Concha 4*
Number of rooms: 160
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotwire, Priceline, Hotels.com, Travelocity, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Crowne Plaza Key West La Concha reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Crowne Plaza Key West La Concha Florida
Hotel Style:
#10 Spa Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Key West La Concha staff and other travellers.
42 questions
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Questions? Get answers from Crowne Plaza Key West La Concha staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are located inside with windows overlooking foyer, These rooms, while still very nice rooms do not have daylight.”
Tet1, 17 Apr 2017 | Read review
“Select a 'junior' suite if you want a good size room.”
JeffGL, 16 Apr 2017 | Read review
“Do not book the historic side unless you are a tiny little person.”
SLucius, 15 Apr 2017 | Read review
“Super quite room 336. Tight but well appointed and like having the couch and fridge”
momsterculer, 13 Apr 2017 | Read review
“ask for pool side room our view was awefull”
lisacape, 11 Apr 2017 | Read review
5 of 5