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Crowne Plaza Key West La Concha

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Traveller (411)
Room & Suite (197)
Pool & Beach (55)
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Overview
  • Excellent35%
  • Very good32%
  • Average17%
  • Poor9%
  • Terrible7%
Travellers talk about
“rooftop bar”(43 reviews)
“duval street”(248 reviews)
“great location”(195 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,198)
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All reviewsrooftop barduval streetgreat locationhistoric hotelbalcony roomwine barfront desk staffper daythe room was niceking bedhappy hourhemingway housesouthernmost pointspavaletsunsetbartender
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251 - 255 of 1,047 reviews
Reviewed March 29, 2017

First time visiting Key West and arrived at La Concha and the front desk said we had no reservation for which we had paid one night's deposit two months previously. Made us feel like idiots. When we got home forwarded our confirmation letter, hopefully we...More

3  Thank John T
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded April 3, 2017

John, I am sincerely sorry that we were not able to accommodate for your entire time in Key West as sometimes we do not have availability last minute when dates are changed around. However I do hope that you were able to enjoy your stay...More

Reviewed March 28, 2017

My husband and I stayed here on March 23, 2017 and March 24, 2017. Before and during our stay, my credit card company notified me three times that the hotel was putting a hold on my account for three different charge amounts (approximately $500 each...More

5  Thank Minnie M
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded April 3, 2017

Minnie, I am very sorry to hear that your experience at La Concha Key West did not meet your expectations. I have addressed the mishap surrounding your charges to make sure we avoid a similar situation in the future. Unfortunately, parking is very competitive in...More

Reviewed March 27, 2017 via mobile

Don't stay at La Concha Key West, Florida. We stayed there three nights and I have 28 bed bugs as a souvenir. We found bed bugs in our bed and complained to the manager. A partial refund was offered, but doesn't begin to compensate for...More

8  Thank GJHovermale
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded April 3, 2017

I want to sincerely apologize for your experience at La Concha Key West. Thank you for bringing this to our attention. We take pest control very seriously and will inspect the room you stayed in and treat appropriately. Best regards, Mike Rice

Reviewed March 27, 2017

We booked this hotel online as a treat for ourselves with another couple. We decided to stay an extra night and tried to do online, no luck. Called, almost an hour later were assured we had the booking, called the next day to confirm as...More

1  Thank Debra G
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded March 31, 2017

Debra, thank you for taking the time to share your experience at La Concha Key West. I want to sincerely apologize for the hassle you experienced when booking your extra night, as that is unacceptable by our standards of service. I will surely address this...More

Reviewed March 23, 2017 via mobile

We booked a room here and they put us in second floor near staircase basically right above bar. So loud we could not sleep. We asked to be moved but we were denied because we had to move to the exact same type of room...More

1  Thank Lauraintenley
Response from Mike R, General Manager at Crowne Plaza Key West La ConchaResponded March 29, 2017

Thank you for taking the time to review La Concha Key West. I want to apologize for the experience you had with the noise disturbances. In the future, we will be happy to find a room in a different area that might be better to...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$240 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$240 - US$484 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Key West
#17 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (411)
Room & Suite (197)
Pool & Beach (55)
Dining (38)
Amenities (42)
Business Centre & Event Rooms (1)
Questions & Answers
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Sheila W
March 9, 2018|
Answer
Response from NorthCountry308 | Reviewed this property |
These are not private since they are only separated by metal railings. Perfect for meeting your neighbors and making new friends. Enjoy you stay.
1
Vote
Gemgara108
March 8, 2018|
Answer
Response from CharlotteKirsch | Reviewed this property |
We stayed for 2 nights last week and we thoroughly enjoyed our stay and had no issues at all. My only comment for suggestion would be to ask for a room that isn’t facing onto Duval Street as it can be a little louder.
1
Vote
suespagnuolo
January 28, 2018|
AnswerShow all 8 answers
Response from joycethackwray | Reviewed this property |
Car park behind the hotel, no need to valet park
1
Vote
Room Tips
"Check to see if you can upgrade to a suite, standard rooms are very small."
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"Get larger king room or biiger, smaller king room is very tight."
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"If you can afford it 2nd floor with balcony overlooking Duval Street, you only live once"
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"Go cheaper, transportation is easy to find a little further from Duval."
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