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La Concha Hotel & Spa

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La Concha Hotel & Spa
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923 Reviews from our TripAdvisor Community

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Showing 795: English reviews
Briancon, France
Reviewed 7 December 2015 via mobile

Fast check in nice lobby Parking was a reel plus Great location Room 333 bathroom dirty. We were ready to book massage at the spa but no menu. When my wife went the next day they cancel the treatment !!!!! Pool very small but ok tips don't forget to bring google whao too much bleach in the water Please don...

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Helpful?
2Thank kgcamps
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for taking the time to share your experience at La Concha Key West. I am pleased to hear you enjoyed our premier Duval Street location nearby popular attractions. I sincerely apologize for the spa mishap you experienced - there seems to have been miscommunication between our associates. I will also check into the lack of housekeeping with your...

Naples, Florida
Reviewed 7 December 2015

This is the 5th time I've stayed at this hotel, only for its proximity to Duval St. and attractions. The last three times I stayed there, I have had a simple request of the hotel; Please have my room cleaned when I ask for it (always around 10:30am). I have on the last 3 occasions asked to have our room...

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Helpful?
1Thank Buddysdad0507
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Buddysdad0507, I am so sorry for the guest experience you are relaying to us. I am very surprised to hear that housekeeping did not have your room cleaned upon request as customer service is our top priority. I will address these issues with my associates immediately as this is unacceptable by La Concha standards. I hope you will give us...

London, Canada
Reviewed 6 December 2015 via mobile

Liked it better 5 years ago as it's been modernised and has lost all its Character.. Bar bland and clinical. Rooms are brighter and nicer, location is great as very central. Pool very small and crowded with some often drunk characters.. But then it's key West!

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Helpful?
1Thank kate706
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for your review of La Concha Key West. I am thrilled to hear you enjoyed our spacious accommodations and modernized design. We too love our convenient location nearby popular Key West destinations. I look forward to your future visits with us. Regards, Mike Rice

Hendersonville, North Carolina
Reviewed 2 December 2015

We've stayed a number of times at this hotel over the past 15 years, but after the remodel it's gone downhill tremendously. The lobbies outside the elevators smelled terribly like sour, musty carpet. We had 4 couples in 4 rooms, and the showers in all 4 rooms leaked onto the bathroom floors due to the design of the shower door...

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Helpful?
1Thank Steve J
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

I am sorry that you did not enjoy our recently remodeled, historic, landmark hotel and I will surely look into the areas of concern you have addressed to see if we may remedy what you described for future visits. I appreciate your review and hope you will give us another chance to impress you the next time you find yourself...

Bay City, Michigan
Reviewed 28 November 2015 via mobile

Desk attendant was extremely rude! I guess this is what it means to give 100% of your business to IHG. First time I used points to pay for a room. Never again. Will go with Hilton from here forward. Hilton treats you same with $ and with points. IHG treats you like second class when you redeem points.

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Helpful?
1Thank Ned S
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Ned, thank you for taking the time to provide feedback on your Crowne Plaza La Concha Key West experience, as this will help us to improve upon future guest experiences. I am very sorry that you experienced such unpleasant service upon check-in as this is very uncharacteristic of our associates. Feel free to contact me directly to further discuss the...

Long Island City, New York
Reviewed 26 November 2015

Very nice hotel great rooms and very clean. Staff were very helpful and quick to resolve a problem when i first checked it to the room with a noisy air conditioner, I called the font desk and they gave me another room when i went down to the front desk there was a line of several people but the front...

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Helpful?
1Thank Bob H
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Bob, thank you for your wonderful review of La Concha Key West. I am thrilled to hear that you enjoyed our friendly associates who strive to provide an excellent and memorable experience for all of our guests. We too love the location of our historic, landmark hotel nearby popular Key West attractions. We are looking forward to your next visit,...

Atlanta
Reviewed 25 November 2015 via mobile

Thus hotel is on a great location being right on Duval street. Centered between Southern point and Mallory square, and very near the lighthouse and Hemingway making all of it walkable. The parking is only valet. The hotel was redone in the last few years. Nice lobby entrance and bar set up. Small pool on 2nd floor. Rooms are a...

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Helpful?
Thank Traveling_Beee
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for taking the time to review La Concha Key West. I am thrilled to hear the location of our historic, landmark hotel was perfect for exploring the Island’s main attractions. I am glad you enjoyed our amenities and recent redesigns. La Concha was built int he 1920s and during our recent renovation some of our rooms were limited...

Tinley Park, Illinois
Reviewed 23 November 2015

I started a review the other night on my ipad and it ended before I did! Our room was definitely too small for two people. Accommodations were nice, lobby spacious, staff friendly. Housekeeping kept only leaving one washcloth for 2 people, I even called housekeeping one evening and they promised to be right up with washcloths. After 45 minutes I...

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Helpful?
Thank Colleen B
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Colleen, thank you for your review. I am pleased to hear you enjoyed some aspects of your stay such as our recent redesign and prime location in Key West. Our historic, landmark hotel was built in the 1920s and during our recent renovation some of our rooms and bathrooms were limited to the original footprint. I apologize if this caused...

Paradise, Pa.
Reviewed 22 November 2015

No organization. Front desk staff didn't provide answers to questions. Bartender Zach was awesome. Servers and maids were very cordial. Seemed understaffed. Could have had complimentary bottled water in our room. Beds were very comfortable. Complimentary shuttle service was unsatisfactory. Not available enough.

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Helpful?
1Thank Checar
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Checar, thank you for your review. I am delighted to hear some of the aspects of your stay at our historic, landmark hotel was to your liking. I will make sure to pass along your kind words to Zach and our housekeeping team. Thank you for your feedback regarding the shuttle and front desk. I will address these challenges and...

Reviewed 21 November 2015 via mobile

Just a few things that are Really easy for them to fix. The entrance is floored with a beautiful Chicago brick. But...it just needs to be pressure cleaned. It's dirty from car and foot traffic. Second, Have the front desk offer the best rooms available. The hotel was practically empty and they gave us a room directly next to a...

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Helpful?
1Thank Marlen B
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Marlen, thank you for your review. Thank you for your feedback as we are always looking for ways to improve our guests’ experience. I will take these suggestions into consideration as we hope your travels bring you back to Key West. Best, Mike Rice

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about La Concha Hotel & Spa

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: $317 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Hotel & Spa 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
La Concha Hotel & Spa Key West, Florida
Hotel Style:
#10 Spa Hotel in Key West
#15 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Hotel & Spa staff and other travellers.
42 questions
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Questions? Get answers from La Concha Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be careful of booking on line”
 of 5 bubbles D2463GPwilliamd, 19 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles 256nickm, 16 Mar 2017 | Read review
“Very small room for the price.”
 of 5 bubbles KristenS619, 14 Mar 2017 | Read review
“The balcony rooms are awesome for enjoying Duval St.”
 of 5 bubbles 333randyp, 14 Mar 2017 | Read review
“Good view rooms are in the tower”
 of 5 bubbles manishkatiyar, 13 Mar 2017 | Read review
5 of 5