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Courtyard Key West Waterfront

Booking.comUS$208*
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May 7 May 8
1 room 2 adults 0 children
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Courtyard Key West Waterfront
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558 Reviews from our TripAdvisor Community

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Showing 483: English reviews
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Chicago, Illinois
Reviewed 1 week ago

The rooms are fairly small and being 2 adults and one child we needed a suite. They did accommodate us on the top floor. Pool area is excellent. Try the seafood restaurant next door. It is one of the best in the area.

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Helpful?
Thank Russell_CHI
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank you for your 5 star review on the Courtyard! Glad to hear you enjoyed your stay with us, and we hope you return again.

Reviewed 2 weeks ago via mobile

Reasonably priced, clean room. What you would expect from the Marriott chain. Nice surprise with the boardwalk surrounding the property. We were able to eat breakfast out on the boardwalk and enjoy the wonderful view. The hotel offers shuttle service to a central location in Key West every half hour. This was the only negative experience of our stay. We...

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Helpful?
Thank IrishgirlWV
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

The Courtyard is pleased to hear that you enjoyed your stay with us! Customer service is our number one priority so we will be speaking with shuttle staff members to find out a way to resolve full capacity shuttle issues. Sorry that unfortunately this issue caused a down side to your stay, but intrigued to here that the front desk...

Atlanta, Georgia
Reviewed 2 weeks ago

Being a loyal Marriott member for many years, I have never come across a property that was so outdated, rundown, disgusting and dirty. The rooms were filthy especially the carpets and the bathroom. I would not recommend this property to anyone. You would be better off sleeping in your car!

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Helpful?
Thank Dave1560
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

The Courtyard is sorry you feel this way, I can assure you had you addressed these issues with management we would have had this taken care of immediately. I don't believe there is anything that I can say to mend our differences in this matter. Thank you for your loyalty to the Marriott brand.

Rochester, New York
Reviewed 3 weeks ago via mobile

Key west was amazing. The pool area at this hotel was excellent. The rooms were clean, but they were very small. Two double beds barely fit in the room. Also our room was right next to the street and we heard the traffic though out the night. This hotel is not up to the Marriott standards. In my opinion it...

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Helpful?
1Thank Paul V
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We appreciate your review of the Courtyard. As we go into out next phase of our remodel we are using all guest issues and complaints to better execute 100% satisfaction for all guest. We appreciate your patronage to the Marriott brand and hope in the future you give our hotel another chance to accommodate you.

Detroit, Michigan
Reviewed 3 weeks ago

Checked into room, room had a strong ridiculous awful carpet cleaner smell. Called to complain, moved us to a different room, smell not as strong. Carpeting looked old and not very clean. Offered us a well drink from the bar for our inconvenience. Had asked for an upgrade early that day - none available. I would have compared the experience...

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Helpful?
1Thank Donna E
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

On behalf of the Courtyard I am sincerely sorry for your experience with us. We strive to make each guest feel comfortable and unfortunately during your stay we fell short of that. We do hope in the future as in the past you choose Marriott for your lodging needs.

Seattle, Washington
Reviewed 3 weeks ago via mobile

We have stayed here twice and enjoy our stay every time. There are nicer, more convenient places to stay, but if you're a Marriott lover, this is a very nice place to stay. It is right on the water, though not the water you want to go swimming in. It's the kind of water that is nice to come and...

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Helpful?
Thank Elizabeth A
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank you so much for your review on the Courtyard! We strive for exceptional customer service every time. We love hearing feedback on all guest interactions with hotel staff. We hope you enjoyed your visit enough to come back again soon.

Doylestown, Pennsylvania
Reviewed 4 weeks ago

We stayed here for a week in December and I can't say enough good things about this hotel. Free shuttle service every 1/2 hour into town. They drop you off in front of Conch Republic restaurant. Only 2 blocks to Duval st. Grounds kept very nice and everyone super friendly and helpful. Pool warm and was a nice refresher after...

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Helpful?
1Thank want2goaway
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We are so happy to hear you enjoyed your vacation with us! Returning guest's are the best to have because that lets us know we did it right, so we hope to have you return again soon!

Boston, Massachusetts
Reviewed 16 March 2017

This hotel is not near the tourist part of Key West which is why we likde it. A nice place to retreat after a busy day of sight seeing. Beautiful outdoor pool big enough for a real swim. Beautiful setting. Very peaceful.

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Helpful?
Thank Connie R
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank you for your 5 star review of the Courtyard! We are happy you enjoyed your stay with us, and hope that you return for another relaxing stay in the future.

Reviewed 14 March 2017 via mobile

Johnny at the tiki bar very good asking for any drinks he will make it customer service of the charts enjoy yourself ask for Johnny at the tiki bar, also the hotel is very good they run a free shuttle to Mallory Square

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Helpful?
Thank Raj M
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We appreciate your 5 star review! Johnny B seems to be the employee of the week, getting great guest reviews and feed back. We will make sure that he feels highly appreciated for all his hard work. Thank you for your review.

Key West, Florida
Reviewed 13 March 2017

Johnny B, the pool bartender at the Marriott Courtside, is one of the best. He is attentive to all of the guest, making sure everyone has a memorable time on their vacation. He is knowledgable about the area and shares great places to visit while in Key West. Johnny B is definitely an asset to the Marriott cooperation.

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Helpful?
Thank Alice P
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We always enjoy reviews where guest give kudos to the employees! We will make sure Johnny B is commended for his great service during your stay. Thank you for your review.

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May 7 May 8
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are a Key West hotel located on the Gulf of Mexico in the "New Town" section of Key West. Located within a 10 minute drive of any attraction on the island. We feature spacious guest rooms, including suites with a variety of room configurations including in-room Jacuzzis. Every room has free hi-speed internet access, iron and ironing board, hairdryer, coffee maker, cable TV and refrigerators. A Tiki Bar is located adjacent to our large outdoor heated pool and Jacuzzi or feel free to tan on our private sunbathing beach located behind our hotel. Join us in our Bistro featuring Starbucks and a wide range of breakfast items. Our Complimentary downtown shuttle service will drop you off and pick you up in the historic seaport; walking distance from Duval Street. Be sure to talk our our onsite concierge agent who can assist you with the many activities and history enriched attractions the island has to offer. ... more   less 

Additional Information about Courtyard Key West Waterfront

Address: 3031 N Roosevelt Blvd # 41, Key West, FL 33040-4015
Region: United States > Florida > Florida Keys > Key West
Price Range: $330 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Key West Waterfront 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Courtyard Key West Waterfront Hotel Key West
Key West Marriott
Key West Courtyard
Courtyard Key West Waterfront Florida
Hotel Style:
#9 On the Beach Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Key West Waterfront staff and other travellers.
8 questions
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Long Valley, New Jersey
over a year ago
Niles, Ohio
1 month ago
London, Canada
2 months ago
long island, NY
over a year ago

See all questions (8)

Questions? Get answers from Courtyard Key West Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
926donnae, 29 Mar 2017 | Read review
“Close to the pool”
alicepG2438WL, 13 Mar 2017 | Read review
“There may be suites available.”
JamesH800, 20 Feb 2017 | Read review
“Poolside rooms do not have street noise and may or may not have microwaves”
joa705, 16 Feb 2017 | Read review
“I will never stay here again.”
bluebird974, 26 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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