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The Palms Hotel- Key West

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The Palms Hotel- Key West
The Palms Hotel- Key West
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532 Reviews from our TripAdvisor Community

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Showing 408: English reviews
Fort Lauderdale, Florida, United States
Reviewed 2 days ago NEW

We recently visited Key West and had the good fortune to stay at the Palms. The room was clean, the bed was comfortable, the staff was helpful, and the pool was clean and warm, which are the important things for me. For us, it was close enough to Duval Street to walk if need be, yet far enough away to...

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Helpful?
Thank Barry F
toms river
Reviewed 3 days ago NEW

This is a budget hotel, if you only need a bed and four walls you will find it at the palms. I will say that it was clean, although the room did have a musty smell to it. It is walkable to Duval street if you dont mind walking, maybe 1 mile or so.

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Helpful?
Thank joan4444
Management response:

Hello, thank you for staying with us recently. The Palms Hotel is an Historic Hotel over 135 years old! We will actually be giving the Palms a facelift this summer. I'm not sure if you had a chance to enjoy our complimentary continental breakfast or take advantage of our bike rentals...? The next time you come down we will have...

Delray Beach, Florida
Reviewed 3 days ago NEW

Great place to stay, attentive staff and close to all the great things Key West has to offer. If it is your first visit to the island, the staff will point you in the right direction. I highly recommend the Palms Hotel.

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Helpful?
Thank cdh552017
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thanks for staying with us! We'd love to see you back at The Palms for your next trip to paradise!

Genesee, CO
Reviewed 6 days ago NEW

We stayed in room 112 pool side. (I guess I should say supposedly it was pool side). This room was $350 (w/taxes) on a Friday night in mid-January. It started out positive and descended into one of the worst hotel and customer experiences I have ever had for that price (actually it was worse than some super cheap motels). We...

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Helpful?
1Thank izzyblizzy
Management response:

We are sincerely sorry your experience was less than you expected. Jan - April is high season in Key West. Our hotel is an historic icon on the island and a family run business that Mr Stern's Father started over 30 years ago. Mr Stern and his family are very proud to carry on the family business and are dedicated...

Reviewed 1 week ago via mobile

Friendly staff, small clean room. Perfect for key west, cause who uses a hotel for more than sleeping while you're here?! Pool was very nice, breakfast was pretty decent, fresh fruit and bread choices. Ill stay here again for the price.

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Helpful?
1Thank Dougy28
Management response:

Hi Doug, THANK YOU for staying with us, we are happy that you enjoyed yourself. Please come visit us again and contact us directly as we are implementing a nice Guest Rewards Program this year.

Reviewed 1 week ago

I work in Key West and found the Palms because they are the only hotel on the island that allow pets. My pup wanted to come visit with my son and daughter. Diana and the staff are always accommodating and very friendly. I have been here during my breaks every month and sometimes twice a month since finding them. I...

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Helpful?
Thank Stacy P
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you Stacy! It's always nice to see you at The Palms!I'm sure we'll see you again soon!

Wales, Wisconsin
Reviewed 2 weeks ago

We have stayed at several hotels in Key West over the years and find The Palms to be a great stay. The pool area is very relaxing and a good breakfast is served there each morning. Rooms are pleasant, clean and the beds are very comfortable. The location was good for us as it is close enough to walk to...

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Helpful?
1Thank John V
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for the kind review. And thank you for choosing The Palms and so glad you enjoyed your stay with us! We look forward to seeing you again at The Palms for your next trip to Key West!

Reviewed 2 weeks ago

Very clean and comfortable room. Close enough to walk just about anywhere you would want to go to in Key West. Parking is very limited in this area; we were lucky and found ourselves in the ally/street directly behind the hotel and found a parking spot.

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Helpful?
Thank Mark N
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for staying with us while visiting paradise! We hope to see you again here at The Palms!

The Villages, Florida
Reviewed 2 weeks ago

The hotel is an old house (actually two old houses connected together by a walkway) and we had a room with a shared bathroom. The room was lovely with two queen beds. The shared bathroom was no problem at all. The pool area housed a bar where breakfast was served -- it was a "help yourself" meal but more than...

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Helpful?
Thank Diana B
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

Thank you for spending your holiday with us! Yes, Key West is best enjoyed on foot or bike. It is a small island that at busy times can get quite congested with so many cars on the island. We are on the edge of old town, approximately a mile from Duval. We try to let guests know it is walk-able,...

Bel Air, Maryland
Reviewed 3 weeks ago

We had some issues with our stay at the Palms Hotel. We made management aware of the issues and they made everything right. Room overall was pleasant and comfortable. Be prepared for limited parking in the area.

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Helpful?
1Thank ssdirotm
reservations r, Front Office Manager at The Palms Hotel- Key West, responded to this review

We apologize about the issues you experienced, but we're happy you enjoyed your stay here at the Palms. We hope you consider us for your next trip to Key West!

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Amenities

Highlights
  • Breakfast included
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The Palms Hotel is the perfect hybrid of a quaint historically built guesthouse with all the amenities of a modern hotel in the historic district of Key West, 8 short blocks to Duval. Complimentary breakfast, seasonally heated pool, WI-FI property wide, guest computer, bicycle rental ($), BBQ picnic spot and lounge areas around the porches of the property. Concierge service is available to plan your Key West adventures and activities. Will you be here for a special event? Let us know and we can make your event even more memorable. Each of our guest rooms is equipped with a TV, telephone, individually controlled air conditioner and ceiling fans. Children and pets are welcome. ... more   less 

Additional Information about The Palms Hotel- Key West

Address: 820 White St, Key West, FL 33040-7157
Region: United States > Florida > Florida Keys > Key West
Price Range: $219 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palms Hotel- Key West 3*
Number of rooms: 32
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Also Known As:
The Palms Hotel- Key West Hotel Key West
Palms Hotel Key West
The Palms Hotel- Key West Florida
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel- Key West staff and other travellers.
7 questions
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Sao Paulo, SP
Alexandria, United Kingdom
4 months ago

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Questions? Get answers from The Palms Hotel- Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call and speak to the staff directly to convey your needs.”
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“Room 206 loft suite is the best!”
 of 5 bubbles majureks, 2 Nov 2016 | Read review
“Ask all the questions you need to when you book. The office staff will help you with the best deal.”
 of 5 bubbles 535stacyp, 10 Oct 2016 | Read review
“Opt for the rooms that have their own bathroom.”
 of 5 bubbles caki91, 7 Oct 2016 | Read review
“We got the cottage and it was like home away from home. Just don't forget your keys!”
 of 5 bubbles 119lindseya, 17 Sep 2016 | Read review
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