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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,085 Reviews from our TripAdvisor Community

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Showing 1,917: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Staff was very friendly. Pool and pool bar staff were wonderful. Sunsets were enjoyed from the roof top over the pool. Rooms very clean. The Sunday brunch buffet was lavish but at $44/ per person we felt it to be very pricey. Good location to stay for convenience to Duval Street, the Aquarium and Shipwreck museum, also quick walk to... More 

Helpful?
Thank Diana R
Chicago, IL
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed yesterday NEW via mobile

We enjoyed our visit to this hotel. I don't think there is a better location in Key West. It's right near everything but quiet at the same time. Staff was wonderful and did a great job making our stay enjoyable. Pool is beautiful.

Helpful?
Thank Travelingfam228
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW via mobile

We are on night 4 out of 5 here. There's been nothing outstanding about our stay, but we have relatively few complaints, so I can recommend staying here. Being right on a marina, there is a massive cruise ship docking each day at around 8 a.m. that obscures our ocean view, but we are not in the room during the... More 

Helpful?
Thank Liz W
New York City, New York
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

Met expectations. Prime location makes getting to everything very easy. Cruise ship blocking the view is a little annoying (so probably doesn't make sense to get oceanfront view), but you're likely off exploring anyway so it's not an issue. The staff were all extremely helpful and friendly. Rooms were all well maintained and very spacious.

Helpful?
Thank cosmoj2015
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review and comments. I am sorry we did not wow you enough for a 5 Star review but we will continue to strive for that rating from all guests. We hope you visit again. Sincerely, Diane Schmidt General Manager More 

Islamorada, Florida
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW via mobile

We stayed over Thanksgiving. The staff were well trained friendly and accommodating. Big improvement from last year. Great job management, huge improvement. Food was also excellent. Look forward to staying again

Helpful?
Thank Cliff2069
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review! We appreciate your feedback. Please let me know anytime we can assist for those future travel plans. Sincerely, Diane Schmidt General Manager More 

SFO
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 5 days ago NEW

We stayed on the top floor overlooking the restaurant and pool, just beautiful, bed was comfortable and room was clean with all necessities.. The staff were very helpful and breakfast there is amazing...pool is a great temperature and the little beach is nice but more like a pond as it has no waves ...very romantic place

Helpful?
Thank Todayistheday63
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. We appreciate the time you took to share invaluable feedback with us. Sincerely, Diane Schmidt General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

Travelling to Key West for our anniversary, so we decided to splurge on a waterfront hotel. We requested a waterfront, ocean view room with a balcony, and selected a more expensive room to meet that request. While the hotel was pretty, and the room was clean and modern and comfortable, there was absolutely no view. Each morning, a cruise ship... More 

Helpful?
1 Thank phillieheart
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Please excuse my delay in responding but I have been researching with the team to see if I could get more specifics about you and your stay. At this time, we are uncertain about your circumstances. I am sorry your stay was less than perfect and that you would not stay with us again. I would love to... More 

Bridge of Weir, United Kingdom
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 week ago

We stayed here for three nights whilst in Florida for a month. We didn't know what to expect as it doesn't get the highest ratings but- have to say- we were very happy with our suite( on the waterfront) which had a huge lounge/ dining table for six/ two tv's and a comfortable bed. With two balconies we had a... More 

Helpful?
Thank Coc1948
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review and detailed comments. I hope you will visit again. Sincerely, Diane Schmidt General Manager More 

Banner Elk, North Carolina, United States
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

A very pleasant stay at this property. Attended a medical conference and my family accompanied me for a holiday. Great marina/oceanfront location and immediate access to major tourist sites. Special thanks to Hotel Ops Manager Mark Bose who graciously provided a much appreciated SPG upgrade to a very comfortable, well furnished suite with super views of the harbor and extraordinary... More 

Helpful?
Thank Doug S
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review and your appreciation of Mark Vose, Our Director of Operations. I will share your comments with him. Sincerely, Diane Schmidt General Manager More 

Sao Paulo, SP
Level Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

The location is amazing, big rooms great service, the pool is great too, I stayed just 3 days and I want come back, the sunset is amazing and have a lot of things to do next to the hotel, I really enjoyed staying in this hotel. I don´t have anything to complain about the days was there.

Helpful?
Thank Marcelo C
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review. I hope you will visit again soon. Sincerely, Diane Schmidt General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: $454 - $1,282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
The Westin Key West Resort & Marina Florida
Hotel Style:
#8 Top resorts Hotel in Key West
#8 Spa Hotel in Key West
#12 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
13 questions
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over a year ago
Bemidji, Minnesota
4 months ago
ft lauderdale
over a year ago
Bradenton, Florida
over a year ago

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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor great views”
 of 5 bubbles Todayistheday63, 27 Nov 2016 | Read review
“Our suite was not in the main building but in the annexe. Marina/ harbour view recommended.”
 of 5 bubbles Coc1948, 24 Nov 2016 | Read review
“We like the rooms buy the pool the best.”
 of 5 bubbles Bob5432, 14 Nov 2016 | Read review
“Garden view over looking the pol is the best value.”
 of 5 bubbles N147NWmikec, 11 Nov 2016 | Read review
“We stayed in #309 which overlooked the general pool area and had a partial view of the water.”
 of 5 bubbles jerrilucky13, 8 Nov 2016 | Read review
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