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24 North Hotel Key West

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Traveller (850)
Room & Suite (208)
Videos (10)

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About

#47 of 55 hotels in Key West
Location
Cleanliness
Service
Value
24 North Hotel in Key West offers standard, pool view, and oceanfront rooms with premium features and in-room amenities. Rooms are equipped with a 48" LCD TV, microwave, refrigerator, oversized lounge chair and ottoman, bath with granite counter tops, and exceptionally comfortable and clean beds.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Shuttle bus service
Paid private parking on-site
Parking
Internet
Pool / beach towels
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Photo copier / fax In business centre
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Hair dryer
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Price:25% off room rate
4.0
4.0 of 5 bubbles2,006 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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24 North Hotel Key West offers a mix of experiences, with guests applauding the convenient location with scenic water views and handy shuttle service, yet it is not situated on the beach. While the hotel boasts a range of amenities, including multiple pools and a fitness center, some visitors have called out the need for room modernization and more reliable cleanliness standards. The service receives mixed reviews; several guests commend the helpful staff, but others point to check-in challenges and neglect in room service. Additionally, concerns about value are noted, with complaints about hidden fees and pricey rooms that don't always live up to expectations.
Location
Convenient
Atmosphere
Outdated
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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2,006Reviews49Q+A100Room tips
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Liz and Bill wrote a review Apr 12
Key West, Florida11 contributions
First the positive- the hotel is located in a great spot with a convenient shuttle into town. The pool was very nice and Robert at front desk was extremely nice. With that said, the room was sub par. We paid for a King Superior room. The carpet was stained, the safe broken and there were stains on the ceiling. We had called to ask for an early arrival- they were one hour behind the 4:00 check in. They did compensate us with $50.00. The most disturbing thing about this hotel is they have a small platform in the pool that is a non functioning fountain. In the center is a very sharp and tall spike that the water once came out of. We witnessed numerous children climbing on top of this the entire day and pushing each other into the pool. It was an attraction as it is right by the steps and easily accessible to them. Anyone of these children could have had extremely serious injuries. We brought this to the managements attention.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 3 days ago
RockinRetirement, Thank you for your feedback. It's good to hear you appreciated our convenient location, the pool, and Robert's hospitality. We regret to learn about the circumstances regarding the room condition and your check-in timing. It's our priority to deliver a quality stay and we apologize for falling short in your case. We value such feedback to enhance our guests' experiences. Regarding your concerns about the pool area, safety is of utmost importance to us. Please rest assured that your observations have been shared with our management, who will look into this matter diligently. We acknowledge your patience and acceptance of the compensation offered. Your remarks will assist us in creating a safer and more comfortable environment for our guests. We hope to welcome you back, demonstrating our commitment to superior service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TomWhite wrote a review Jul 2022
2 contributions2 helpful votes
Hotel's Favourite
I was traveling to Key West for work and needed a room in fairly short notice. They have the best rates that I found and the hotel is actually really nice. Nice clean rooms, large pool, tiki bar, bar inside, Starbucks on property... and they cater to their guests with music, and games on site as well. Upon check in, I found out that my room was upgraded to an ocean view! Very pleased with my stay there and will be rebooking again if I have to return for future work. Parking up front is a bit crowded, but there is a large parking area in the rear of the hotel.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Baran Ustun, Guest Services / Front Office at 24 North Hotel Key West
Responded Jul 23, 2022
Dear TomWhite, We are glad to hear you enjoyed your stay with us and appreciate you taking the time to share your comments. Our goal is always to provide warm and friendly customer service to all our guests and it's always nice to hear when we do. Your business is very much appreciated, and we hope to have you stay with us again. Have a fantastic day! 24 North & Gates Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Craig B wrote a review Apr 3
8 contributions10 helpful votes
$220 for 2 days + $50 a day resort fee. $25 a day parking. Outside of hotel looks pretty good, but room needs work. Sink had cracks, toilet holder didn't allow roll to roll. Bathroom Barn door didn't close easy at all. Indoor bar not open. Free shuttle is now $5 a ride that you have to reserve before it fills. Place has 1 slow elevator. Water wasn't spraying up at pool. No breakfast .
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 1 week ago
Craigb434, we appreciate the time you took to provide this feedback. It's unfortunate to hear that certain aspects, such as the room condition and amenities, didn't meet your expectations. Our team is continuously working on improving our property and services based on reviews like yours. Also, we regret any misunderstanding concerning our shuttle service and additional charges. Thank you for noting the exterior appeal of our property and we hope you give us a chance to showcase how we're improving based on guests' feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reem wrote a review Apr 1
Lemont, Illinois9 contributions2 helpful votes
+1
This place was the worst. Surprise fees, gross rooms, most condescending manager, Baran any of us who had to address issues has ever encountered, mold in the bathroom and dirt, bad odor, gross carpet, terrible old bed and the worst service we have ever had at a hotel. This place is outdated and the pictures are not up to date. Stay somewhere else, this place isn’t worth a penny. Highgate properties could care less as well. U can’t even reach their customer service. We checked out hours after checking in.
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: Don’t stay here and don’t think Highgate is accessible to help, they are not. Simply taking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Laura L wrote a review Mar 2024
1 contribution1 helpful vote
+1
DO NOT GO HERE! This hotel is definitely not a 4 star. It’s dirty, so many things wrong with my room. The second I got my room I asked to leave, upgrade, anything. They couldn’t accommodate. I finally had to pay for another hotel and as I was checking out a white family complained and got an upgrade immediately. PLEASE SEE PICTURES.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jimmy S wrote a review Mar 2024
Columbus, Ohio2 contributions1 helpful vote
Does this look like an ocean view room to anyone with eyesight? Computers down, elevators out of order and a not so premium view at a premium price. Also have to be escorted to the rooms because of system outage. This is just our first night here and I might update this review but nothing is outstanding at this point.
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Date of stay: March 2024
Value
Rooms
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 2 weeks ago
287jimmys, it seems like your expectations were not met during your first night, especially in regard to the view and some unexpected technical difficulties. We aim to provide a premium experience for all our guests, and your feedback brings to light areas for improvement that will be addressed. Please consider updating us about the rest of your stay. Your input is invaluable as we strive to enhance our guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mehulhsoni wrote a review Mar 2024
1 contribution
Stay away as the rooms are not even 1 star. this is shown as a 4 star on priceline. Priceline cant do anything based on their policy no matter how these hotels treat you. I paid more 1200 for 2 nights here and rooms were more like $50 per night.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Manager, Guest Services / Front Office at 24 North Hotel Key West
Responded 2 weeks ago
Mehulhsoni, it's regrettable to learn about your displeasure regarding the perceived discrepancy between our pricing and room quality. We constantly strive to deliver the best possible experience for our guests. If there's anything that didn't meet your expectations, we encourage our guests to communicate with us so we can address and rectify those matters promptly. We appreciate your feedback and will take it onboard to enhance our future guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Glen H wrote a review Mar 2024
1 contribution
This hotel is tired and in much need of a rooms makeover. Our room had broken mirrors, stains on the carpet, broken lamps leaning against the wall for support and damaged furniture, black mold in the shower and what appeared to be large blood stains on the wall. Only 1 elevator was working and we were told the 2nd elevator has been out of service for awhile. The manager moved us to another room but it was similar, just no blood. The staff here were excellent and the shuttle to downtown was great. The pool and the bar outside for drinks and pub food was good. This more like a motel not a hotel as all rooms face outside. If they upgrade the rooms I'm sure this might be a 4 star, but in this condition it's a 1 star at best.
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 24NHotelGM, General Manager at 24 North Hotel Key West
Responded 3 weeks ago
O5499LUglenh, thank you for sharing your experience. It is regrettable to know that you encountered issues with the maintenance of your room. We note your comments about the room decor and the elevator situation. Your feedback will certainly help us to make important improvements. On a brighter note, we're pleased that our team members provided excellent service and that you enjoyed the downtown shuttle service, our outdoor bar and pool area. We are indeed a hotel exhibiting a specific architectural style where all rooms face outside for most of our guests' preference. There are plans for the renovation and upgrading of our rooms, as we continuously aim to enhance the experiences of our guests. Your constructive insights will be valuable in this process. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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homebasebroker wrote a review Mar 2024
Sneads Ferry, North Carolina1 contribution
The hotel does not present as one is lead to believe on the website. "Premium ocean view," in my opinion, should not include a busy highway. While the lobby and outdoor areas are nice overall and updated, the rooms are lacking. Mattress replacement would be a great start!
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 24NHotelGM, General Manager at 24 North Hotel Key West
Responded 4 weeks ago
Homebasebroker, it's disappointing to learn your experience did not align with your expectations. We realize the surroundings could affect guest's perception of an ocean view and we thank you for conveying your opinions. Similarly, your comments about the room, especially the sleeping arrangement, are duly noted. We are committed to continuous improvements and value all feedback. We aspire to have a future opportunity to demonstrate our dedication to our guests' comfort and satisfaction.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce P wrote a review Mar 2024
1 contribution
It was way over priced for what you got. The room was so so, nothing special. There was mold in the shower at the floor wall seem. I took pictures and told the front desk and they were, we'll take care of it, nothing else, no apology or anything. No hair dryer and the shampoo and conditioner were empty. There was a black ring around one of the soaps in the package, but luckily there were 2 bars. They don't even offer any little liquid coffee creamers on the chemical like substitute powder. I felt totally ripped off. I will never stay there again 1 star.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Find another hotel to stay at
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 24NHotelGM, General Manager at 24 North Hotel Key West
Responded 4 weeks ago
BrucepJ7812SD, first and foremost, thanks for your feedback. It seems some aspects fell out of alignment with your expectations, especially regarding the room amenities and cleanliness. We assure you that concerns like these aren’t the norm, and your feedback has been forwarded to the relevant departments to further our efforts in maintaining and improving our standards. We apologize if you felt our value did not meet your expectations, as customer satisfaction is pivotal to us. Please reach out to the hotel directly so we can address this further. We hope that you would consider giving us another chance to meet and exceed your expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$373 - C$550 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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24 North Hotel Key West - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about 24 North Hotel Key West
Which popular attractions are close to 24 North Hotel Key West?
Nearby attractions include Southernmost Escape Key West (0.1 km), Key West Tropical Forest and Botanical Garden (0.8 km), and Sheriff's Animal Farm (0.7 km).
What are some of the property amenities at 24 North Hotel Key West?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at 24 North Hotel Key West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at 24 North Hotel Key West?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at 24 North Hotel Key West?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to 24 North Hotel Key West?
Conveniently located restaurants include Tavern N Town, Hurricane Hole Restaurant & Marina, and Jimmy's Ocean Blue Tiki Bar.
Are there opportunities to exercise at 24 North Hotel Key West?
Yes, guests have access to a pool and a fitness centre during their stay.
Does 24 North Hotel Key West offer any business services?
Yes, it conveniently offers a business centre, a banquet room, and conference facilities.
Which languages are spoken by the staff at 24 North Hotel Key West?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to 24 North Hotel Key West?
Many travellers enjoy visiting Truman Little White House (5.5 km), Key West Garden Club (4.0 km), and West Martello Tower (4.2 km).
Does 24 North Hotel Key West have any great views?
Yes, guests often enjoy the ocean view available here.