We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn Key West / The Keys Collection

avatar-imageavatar-imageavatar-image
Traveller (553)
Room & Suite (160)
Videos (1)

View prices for your travel dates

Hotel direct offer!Trip Advisor Promotion
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#42 of 55 hotels in Key West
Location
Cleanliness
Service
Value
Daily Resort Charge includes: Shuttle service to Old Town Key West with beach access; scheduled airport transportation; two daily in-room bottled waters; two daily alcoholic or non-alcoholic drinks at the Garden Grille. The best of Key West in easy reach We're off Highway 1, three miles from Duval Street and Smathers Beach, and walking distance from restaurants. The Ernest Hemingway House and Old Town can be reached in about 10 minutes, and Mallory Square is only four miles from our door. Enjoy our restaurant, outdoor pool bar, available downtown shuttle service, and 24-hour convenience shop.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Shuttle bus service
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Room service
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Walk-in shower
Hair dryer
Refrigerator
Show more
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Trip Advisor Promotion
4.0
4.0 of 5 bubbles1,963 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Hilton Garden Inn Key West / The Keys Collection has garnered mixed reviews, with guests praising the pleasant atmosphere of its main building and lobby, along with enjoyable poolside music. While the pool and shuttle services are highlights, some guests have encountered issues with room cleanliness and maintenance, leading to varied experiences. Additionally, unexpected charges for breakfast, parking, and resort amenities have left many travelers feeling the hotel does not provide good value. The hotel's service is noted for its inconsistency, ranging from friendly and helpful to unresponsive.
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
1,963Review54Q+A100Room tips
Traveller rating
  • 929
  • 444
  • 273
  • 155
  • 162
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
giwpriestap wrote a review Apr 10
Erie, Pennsylvania173 contributions65 helpful votes
We had no real complaints about the hotel...but the extra charges (over $100) were surprise. The room was nice, but the parking lot is strangely laid out. The location is great and even though it sits at a major intersection, the noise level was low and getting out of the parking lot was not too difficult.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Mary B wrote a review Apr 2023
Eagan, Minnesota30 contributions18 helpful votes
Hotel's Favourite
My husband and I spent my birthday and our anniversary this past March at the lovely Hilton Garden Inn in Key West, FL. The remodeled rooms were spacious, clean, and had nice views. The hotel grounds were very beautiful and we especially loved the morning wake up calls from the roosters. The staff at the HGI was very gracious, knowledgeable, and very helpful. Joseph, April, and the rest of the front desk group were always available to be of assistance. The GM, Travis Jones, is an asset to the Hilton Family. He was always on duty to assure that his hotel guests were cared for and constantly asked if any help was needed during their stay. We ate many breakfasts and dinners during our stay. The food was awesome and we had many choices. The servers were always cheerful and attentive. I swam in the pool every morning. It was very clean and large. The pool deck had many lounge chairs and a wonderful bar. I highly recommended the HGI in Key West! Mary Borrell
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Phil Costello, Guest Services / Front Office at Hilton Garden Inn Key West / The Keys Collection
Responded Apr 17, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. I have passed on your compliments to the rest of the staff, and particularly to April. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Ann B wrote a review Apr 6
4 contributions
I can't say enough about what a great time we had at this hotel.very relaxed vibe, beautiful setting,clean room,friendly and helpful staff. Angela and Lytton met our every need.Terry the concierge knew everything about the history of key west and the best places to go. Terry at the restaurant served up delicious wine and tasty meals and made us laugh with his storys. The pool side bar and hot tub were a hit.We will definitely come again.
Read more
Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Hilton Garden Inn Key West / The Keys Collection
Responded 4 days ago
Your appreciation for the Hilton Garden Inn Key West / The Keys Collection is heartwarming! It's fantastic to hear of your great time at our property, enjoyed in a relaxed ambiance and beautiful surroundings. It certainly sounds like Angela, Lytton, and Terry went above and beyond to ensure your stay was memorable. We're delighted that you found our food and beverages to your liking, and that you enjoyed the poolside bar and hot tub. Thank you for planning to visit us again. We're eagerly anticipating your return.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
impcase0924 wrote a review Apr 3
Toronto, Ontario Canada77 contributions83 helpful votes
Great hotel on the north end of Key West! Room was spacious and clean. The hotel has a restaurant, we only ate there at breakfast. The Salty Lime bar at the pool also serves food. Some amazing cocktails! Yes I'm talking about the blueberry lemonade! There is a shuttle that runs every hour to take you downtown. Everything is walking distance from there. Restaurants and shops are in the area, so you can just park your car and not worry about it!
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Hilton Garden Inn Key West / The Keys Collection
Responded 1 week ago
Impcase0924, it's a pleasure to hear your positive feedback about Hilton Garden Inn Key West / The Keys Collection. Our spacious and clean rooms, various dining options, and streamlined transportation service made for an excellent vacation backdrop. We're thrilled that you enjoyed our unique cocktails, especially the blueberry lemonade, and found our proximity to local restaurants and shops convenient. We look forward to hosting you again on your next visit to Key West.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sak5457 wrote a review Mar 2024
Perry, New York47 contributions4 helpful votes
We stayed for two nights. Location is a bit out of the way (not walkable to downtown) but the hotel offers a shuttle. We did a golf cart rental and it worked out perfectly for our family of four. The pool area was clean with plenty of chairs. You can tell the rooms and property are dated, but they were clean and well kept. The staff was friendly and helpful. Overall, a great visit.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Hilton Garden Inn Key West / The Keys Collection
Responded 1 week ago
Sak5457, thank you for taking time to share your experience at Hilton Garden Inn Key West / The Keys Collection. We're thrilled to hear that you appreciated our cleanliness, helpful team members and enjoyed the pool area. Likewise, we understand the importance of location and are happy our shuttle service and your golf cart rental made your stay more convenient. We strive to blend our unique character with modern amenities, ensuring a memorable stay. We hope to welcome you back one day for another great visit!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
holidaygetaway wrote a review Mar 2024
Kentallen, United Kingdom213 contributions194 helpful votes
Lovely hotel. Breakfast delicious if pricey. Lovely pool a shame it is positioned next to the busy road. Well positioned hotel just by the entrance to Key West and airport so good if you are whizzing through. Hotel shuttle once an hour but over sells tickets so not everyone gets on. Cockerels are a protected species on Key West and don’t you know it at 5am when they wake you up. The hotel offers you ear plugs which are perfect to use for this reason. Accommodation is clean and modern The bathroom door is sliding but it has a large gap of a couple of inches so not sound proof!
Read more
Date of stay: March 2024Trip type: Travelled with family
Room Tip: Wear ear plugs in bed. Cockerels wake you at 5am
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Hilton Garden Inn Key West / The Keys Collection
Responded 1 week ago
Thank you for choosing Hilton Garden Inn Key West / The Keys Collection and your positive review. We're glad to read that you appreciated our prime location and modern accommodations. It's also great to hear our ear plugs helped with the early morning calls of the native roosters! Your comments about the pool and shuttle service are noted for evaluation, and we apologize for any inconvenience with the bathroom door. On your next visit, we hope to exceed all your expectations.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
HippieGirlAnna wrote a review Mar 2024
Anna Maria Island, Florida4 contributions
King bed is super comfy! Staff are very helpful and kind. We have a beautiful water view from the balcony. It is located off a busy road but traffic is quiet during the night. Very quiet room we don’t hear other guests. Housekeeping freshen up the room daily. We have been very happy with our stay and will book here again in the future.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hotel Manager, Owner at Hilton Garden Inn Key West / The Keys Collection
Responded 2 weeks ago
Hippiegirlanna, it's wonderful to hear that you enjoyed your stay at the Hilton Garden Inn Key West / The Keys Collection. We're thrilled that you found the king bed exceptionally comfortable and our team members to be courteous and helpful. We're pleased you admired the tranquil water view from your balcony and appreciated the peacefulness of your room. It's also great to know our daily housekeeping service met your expectations. We're excited to be your choice for future visits. Thank you for your high praise and we anticipate welcoming you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Ricardo S wrote a review Mar 2024
1 contribution1 helpful vote
Front desk staff (Mockalea) was patient and courteous during check in and resolved my request for a quieter room. I was unable to use digital room selection and go directly to my room as I usually do at Hilton. My assigned room was also not ready. Mockalea resolved the issue by upgrading my room for the three day stay. I was happy about that.
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from HGIKeyWestGM, General Manager at Hilton Garden Inn Key West / The Keys Collection
Responded 3 weeks ago
RicardosG8371MF, it's clear you had an experience worth sharing at Hilton Garden Inn Key West / The Keys Collection. Team member Mockalea is indeed a gem, and we're glad she could ease your check-in process and offer you a quieter room. We will be sure to pass on your kind words. It's unfortunate you encountered an issue with digital room selection, rest assured we are continually working to improve our guest experiences in all areas. Thanks for your patience and understanding, and we're delighted to hear your three day stay was an enjoyable one. We look forward to your next visit.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Yolonda D wrote a review Mar 2024
1 contribution2 helpful votes
Hilton Garden Inn was a nice stay. It wasn’t exactly the “level” we are used to or expected based on the online pics, but Guest Services did an exceptional job working with us to ensure our stay was pleasant as possible! Alicia, Angie, & Mockalea and were wonderful! They were so helpful and did everything they could to make us comfortable in our first room until they were able to ensure we were able to enjoy the nicest suite available for our final 3 days. Carol at the bar was very friendly and bar service was great as well. The pizza was VERY good. We never got to enjoy the breakfast because they ended at 10am each morning, too early for us! lol. Good shuttle times to and from Duval street, where we stayed the majority of each day.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The Rooster crows a 4am…
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from HGIKeyWestGM, General Manager at Hilton Garden Inn Key West / The Keys Collection
Responded 3 weeks ago
Yolonda, thank you for taking the time to share your experience at the Hilton Garden Inn Key West / The Keys Collection. It's great to hear that Alicia, Angie, and Mockalea were able to enhance your stay with their dedication to guest comfort. We're also glad Carol at the bar left a positive impression on you, and that you found the pizza delightful. We'll note your feedback about the breakfast timing, and we're pleased to hear you appreciated the convenient shuttle service. We look forward to seeing you again during your next trip to Key West.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Fairlady F wrote a review Mar 2024
1 contribution1 helpful vote
Every associate was exceptionally friendly but Mockalea was great! The atmosphere and esthetic was nice. The hotel room and pool area was kept clean the entire time. This Hilton is 8ish min from downtown and they offer a free shuttle to downtown but don't forget your reservation.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from HGIKeyWestGM, General Manager at Hilton Garden Inn Key West / The Keys Collection
Responded 4 weeks ago
It's thrilling to hear you enjoyed the Hilton Garden Inn Key West / The Keys Collection ambiance and aesthetic. We're glad to know that Mockalea and the rest of our team members made your stay a memorable one. Keeping the rooms and especially the pool area tidy is part of our mission. Thank you for mentioning our convenient location and the complimentary shuttle service. Bear in mind to reserve your seat in advance next time, to account for a seamless experience. We're looking forward to welcoming you back soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Key West area.
PRICE RANGE
C$313 - C$485 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
141
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Hilton Garden Inn Key West / The Keys Collection - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hilton Garden Inn Key West / The Keys Collection
Which popular attractions are close to Hilton Garden Inn Key West / The Keys Collection?
Nearby attractions include Southernmost Escape Key West (0.3 km), Key West Tropical Forest and Botanical Garden (0.7 km), and Sheriff's Animal Farm (0.7 km).
What are some of the property amenities at Hilton Garden Inn Key West / The Keys Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Key West / The Keys Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Key West / The Keys Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Garden Inn Key West / The Keys Collection?
Yes, parking is available to guests.
What are some restaurants close to Hilton Garden Inn Key West / The Keys Collection?
Conveniently located restaurants include Tavern N Town, Hurricane Hole Restaurant & Marina, and Jimmy's Ocean Blue Tiki Bar.
Are there opportunities to exercise at Hilton Garden Inn Key West / The Keys Collection?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Key West / The Keys Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Key West / The Keys Collection offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hilton Garden Inn Key West / The Keys Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Key West / The Keys Collection?
Many travellers enjoy visiting Truman Little White House (5.6 km), Key West Garden Club (4.1 km), and West Martello Tower (4.3 km).