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Gaylord Palms Resort & Convention Center

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Gaylord Palms Resort & Convention Center
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4,036 Reviews from our TripAdvisor Community

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There are newer reviews for Gaylord Palms Resort & Convention Center
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Showing 3,912: English reviews
Decatur, Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 March 2014 via mobile

This hotel was very nice and had a beautiful atrium. I love all the details like live fish and gators! I visited the spa while I was there and had a wonderful experience. They were all very helpful in anything I needed. During my stay I only are one lunch and one dinner on the hotel campus. I would say... More 

Helpful?
Thank Julie J
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed our resort. We hope to welcome you back in the near future! - Steven Tubbs - Guest Service Guru More 

Saint Louis, Missouri
Level Contributor
148 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 25 March 2014

I stayed at this hotel for two nights with my daughter, her friend and her friends mom. I asked for two queen beds at check in, but when we got to the room discovered it was a king bed. I called the front desk and they brought us keys to a room two doors down. No trouble at all. I... More 

Helpful?
Thank Sheila D
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for your kind words! We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you choosing Gaylord Palms. We’re thrilled our service met your needs during your stay, and apologize for the hiccup with the food and beverage service at the pool. We look forward to welcoming you back!... More 

St. Petersburg, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2014

This could be a nice place to stay if management would step to the plate- Cons- After getting caught in traffic on I-4 for 3 hours coming from St Pete, I pulled into the property to find myself in a line of 7 cars waiting to talk to the valet parking person. There were no cars in the lane to... More 

Helpful?
1 Thank dhj123
GaylordPalms, Front Office Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to comment on your recent stay here at Gaylord Palms Resort. The property and service conditions you have described are certainly not our standard and we apologize for this. Your feedback is not taken lightly and has been passed along to our management team. We hope that you will consider Gaylord Palms during your... More 

New Jersey
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2014

I haven't even gotten to the hotel and I am already sorry I have to be involved with this hotel. I travel a lot for work and while I do not expect staff to bend over backwards, simple customer service is appreciated. I called to make reservations, as I am a speaker at a large conference in July. My company's... More 

Helpful?
2 Thank cblgirl2001
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent booking experience. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they be reviewed with the appropriate personnel. Again, thank you for your feedback... More 

Fort Myers, Florida
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2014

You will need to exercise a lot of patients at this hotel....20-30 minute wait to valet park your car, 45 min to an hour to get a drink at the pool, only 25 minutes if you go to the bar directly, and don't expect your room to be cleaned on or before 5pm. The only thing they did do timely... More 

Helpful?
Thank bsjet757
GaylordPalms, Public Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your experience. We accept the challenge of changing your impression of our resort and hope that you will consider Gaylord Palms upon your return to the Orlando area. Jennifer Williams Guest Experience Guru More 

Florida
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 March 2014

Huge beautiful place with lots to see and do. Great water park and pool for the kids, Great adult only pool. Great Atrium thats fun to explore. BUT....most of this does not matter to me if your customer service is not up to par. Sorry but for a Marriott property I was extremely dissappointed. I booked a Double Queen room... More 

Helpful?
1 Thank graciemay79
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback... More 

Chicago, Illinois
Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 23 March 2014

Stayed here a couple of nights for a business trip. The facilities are impressive. Service at check-in was professional, friendly and prompt. The room was nice, the resort fee includes water bottles in the room (2), free wireless and coffee supplies. One thing I noticed is that the walls between rooms must not be that well insulated since I could... More 

Helpful?
Thank sheimar
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you were able to enjoy some of your free time during your business trip here at the Gaylord Palms. We hope to welcome you back in the near future! Jennifer Williams Guest Experience Guru More 

Regina, Canada
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 March 2014

The Gaylord is a beautiful hotel, when you drive up to the font doors, its grandeur is so inviting. My room was clean and in fact the entire resort was very clean, the pool area and all the courtyards etc. It was the service that disappointed me..... The gal at the front desk sent me on a bloody walk thru... More 

Helpful?
Thank Edwina B
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback... More 

West Hartford, Connecticut
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 March 2014

If you get overwhelmed with so many children, children's activities, and childish entertainment - but you like the cleanliness and attention to detail provided by high-end theme hotels - the Gaylord Palms is the perfect alternative for you. We are in the sweet spot between having adult children, but just prior to having grandchildren. This hotel fits that sweet spot.... More 

Helpful?
1 Thank willflyforfood2013
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Please accept our sincerest thanks for this amazing review! We are grateful you selected Gaylord Palms for your family Get-A-Way. We are pleased we were able to provide you with a memorable weekend experience. We look forward to welcoming you back for another wonderful vacation. Jennifer Williams Guest Experiences Guru More 

Brampton, Canada
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 March 2014 via mobile

My 23 years old daughter booked 5 days trip to Orlando as a surprise for me. After an extensive research she has decided to book at Gaylord Palms. Usually we stay at different, 5 star, property in Orlando, so I was a bit hesitant first. But what a great decision this was! From the first moment to the last one,... More 

Helpful?
Thank LuvToTravel061
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Thank you very much for taking time from your busy schedule to write this review of our property. We know you have many options when booking your accommodations in Central Florida, which is why we sincerely appreciate you and your daughter choosing Gaylord Palms for your home away from home. Thank you again, we hope to welcome you back soon!... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range: $263 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1406
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Odigeo, Travelocity, Hotels.com and Jetsetter so you can book your Gaylord Palms Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida
Hotel Style:
#3 Business Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#3 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#7 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord Palms Resort & Convention Center staff and other travellers.
49 questions
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Questions? Get answers from Gaylord Palms Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms for what ever your choice, all very good, and quiet.”
 of 5 bubbles PatriciaW92, 28 Nov 2016 | Read review
“One of 2 atriums is quieter-cousins were disappointed not to be in main atrium. Outside view was beautiful. (no opening windows on outside)”
 of 5 bubbles sarahe562, 27 Nov 2016 | Read review
“Didnt stay here”
 of 5 bubbles 584saurins, 23 Nov 2016 | Read review
“if you can afford it the atrium view rooms are best”
 of 5 bubbles Dolfanjoe, 23 Nov 2016 | Read review
“try to get a room with a view and away from the elevators. you can hear crowd noise when people get out of the elevator - we didn't mind.”
 of 5 bubbles bienvenidos608, 21 Nov 2016 | Read review
5 of 5
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