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    Seralago Hotel and Suites

    5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$11
    US$47
    US$36
    US$42
    US$41
    Traveller (715)
    Room & Suite (318)
    Pool & Beach (97)
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    Overview

    • Excellent16%
    • Very good27%
    • Average23%
    • Poor14%
    • Terrible19%
    Travellers talk about
    “room suite” (25 reviews)
    “hot tub” (100 reviews)
    “fun spot” (39 reviews)
    Free Parking
    Pool
    Restaurant
    Bar/Lounge
    Fitness centre
    Free Internet
    3 Star Hotel
    All hotel details
    Offers from Seralago Hotel and Suites
    Special Price: 15% off room rate
    Hotel deals
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,424)
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    21 - 25 of 2,424 reviews

    Reviewed 2 weeks ago via mobile

    First the positives, the front lobby is very nice. They are very helpful in giving you information about the parks. It is really cheap. It has a nice pool and bar area. The negatives: the room is hideous. It's dirty, and the beds are awful....More

    1  Thank Jake S
    Response from Perry S, Front Office Manager at Seralago Hotel and Suites

    Dear Jake S, Thank you for your review. I'm glad that you enjoyed the pool & bar. I hope to see you again the next time that you are in town.

    Reviewed 2 weeks ago

    Firstly....Jean is AMAZING!! I LOVE HIM. He is very on top of customer issues. However....the FIRST night I found ROACHES crawling in my purse. The mini fridge was broken and I didn't notice until the next morning. Also the next morning is when I noticed...More

    Thank SamariaNMe
    Response from Perry S, Front Office Manager at Seralago Hotel and Suites

    Dear SamariaNMe, Thank you for your review and recognizing Jean for his excellent customer service. I am surprised to hear of your issues during your stay. I trust that you had spoken to a member of our management team prior to checking out so that...More

    Reviewed 2 weeks ago via mobile

    The customer service was outstanding. However, the room along with the bathroom was extremely dirty...dirty is an understatement. My son has asthma and had to receive medicine and a breathing treatment both nights. Hair from past guests, dirt and uncleanliness cover the room and the...More

    Thank Joanna D
    Response from Perry S, Front Office Manager at Seralago Hotel and Suites

    Dear Joanna D, Thank you for your review. I'm sorry to hear that your room was not up to our cleanliness standards during your stay. We will try harder on your next visit with us. Thank you.

    Reviewed 2 weeks ago via mobile
    Google Translation

    Hotel bom que com preço bom! Mas internet não funciona! Cobram 3 dólares por pacote recebido.. quarto simples porém muito...More

    Thank Cintiaazara
    Response from Luis G, Manager at Seralago Hotel and Suites

    Thank your taking the time to write a review on TripAdvisor. It is through such candid feedback that we continue to improve our product and services.

    Reviewed 2 weeks ago

    The hotel was awesome. For a family of 7 we were well accommodated. And thats not something you can say often. Especially when hotels tries to charge you extra for what evers and what nots. However, Ms. Vernice at the reception desk was also great....More

    Thank Noelle V O
    Response from Perry S, Front Office Manager at Seralago Hotel and Suites

    Dear Noelle V O, Thank you for your review. I'm glad you enjoyed our hotel, and thank you for recognizing Vernice. I look forward to your next visit with us.

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free Internet
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Hot Tub
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$38 - US$84 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    Photos
    Traveller (715)
    Room & Suite (318)
    Pool & Beach (97)
    Dining (30)
    Nearby
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    Nearby Restaurants
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    Checker's
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    Nearby Attractions
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    Questions & AnswersAsk a question
    fernandaq24
    hola sabes si tienen traslado gratis a los parques y cuales eran los horarios?
    19 April 2017|
    Answer
    Response from Luis G | Property representative |
    Yes we do have shuttles, the times varies, the schedule is posted at the front desk and will get a copy when you arrive.
    0
    Votes
    udebrandemoura
    Ola, è obrigatório um cartão de crédito na hora do check in?
    16 April 2017|
    Answer Show all 4 answers
    Response from Luis G | Property representative |
    You can pay cash for your stay, but we do require a credit card if you are going to make purchases while on property.
    0
    Votes
    udebrandemoura
    É obrigatório um cartão de crédito para realizar o check in?
    16 April 2017|
    Answer Show all 3 answers
    Response from Rodrigo M | Reviewed this property |
    Pagamos em dinheiro. O problema é a taxa de resort, que de resort não tem nada, e não avisam antes.
    0
    Votes
    Google Translation
    Room Tips
    "rooms close to lobby would be your best bet. we stayed close to lobby and pool area"
    Read review
    "Pool side rooms seem to be upgraded from what I have heard. Pet rooms they don't care about."
    Read review
    "If you ever have kids like mine, they range from ages 21 - 2 years old....get a kids suite. It'll..."
    Read review
    "Inspect your room before you pay for it and have them sign off on anything you find broken or you will be..."
    Read review