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Seralago Hotel and Suites

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Traveller (950)
Room & Suite (436)
Pool & Beach (103)
Overview
  • Excellent16%
  • Very good27%
  • Average22%
  • Poor14%
  • Terrible21%
Travellers talk about
“old town”(321 reviews)
“room suite”(26 reviews)
“food court”(85 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (2,900)
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403
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557
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All reviewsold townroom suitefood courtfun spotfridge and microwavered lobsterkiddie poolpoolsidetikitubsseaworld
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21 - 25 of 2,387 reviews
Reviewed 4 weeks ago

worst place ever. mold around the tub and sink stains everywhere on the carpet. we changed rooms twice. smoke alarm kept going off. we normally don't write reviews but wanted to warn those who might want to stay here. we booked three nights but left...More

3  Thank candice2122
Response from Jennifer K, Front Office Manager at Seralago Hotel and SuitesResponded 3 weeks ago

Dear Guest, Thank you for taking the time to review your recent stay on TripAdvisor. It is through such candid feedback that we continue to improve upon our product and services. Please accept my sincerest apologies that the Hotel did not generally meet your expectations....More

Reviewed 4 weeks ago

My wife booked this hotel through Groupon, thought is was ok but turned into a huge mistake. when we arrived we began to see how disgusting it was and as you can see by the pics below the outside was the beginning. When we got...More

Thank Dave P
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 4 weeks ago

Dear Guest, We are disappointed that you did not enjoy your stay. Our executive office is in the lobby and we are always eager to meet our guests and address any concerns they may have. We do not obligate anyone to do something against their...More

Reviewed 4 weeks ago via mobile

Stayed here for a week during vacation. Overall a nice hotel, but you have to ask front desk for everything. You need maid service- ask; want a room with couch - ask; want a coffee pot or a blanket- ask. No no blankets or coffee...More

1  Thank dee b
Response from Jennifer K, Front Office Manager at Seralago Hotel and SuitesResponded 3 weeks ago

Thank you for taking the time to share your comments with TripAdvisor regarding your recent stay. We look forward to welcoming you back in the near future.

Reviewed 4 weeks ago

I just returned home (checked out this morning) and I would not want my worst enemy to stay at this "resort". We had problems from check in. Small issues that I expect at times (was told there was a room ready before check in but...More

6  Thank Joey M
Reviewed 4 weeks ago

This is going to be quite long so bare with me. A month prior to going on our trip, I looked at the reviews every week until the day before and I was dreading coming here. This isn't really a hotel as it is a...More

1  Thank Amber M
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 4 weeks ago

Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve our services and product. The rudeness you encounter when ordering a drink is not indicative of our value to provide warm, caring...More

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Most Booked Properties in Kissimmee, FL
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$36 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$36 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (950)
Room & Suite (436)
Pool & Beach (103)
Dining (30)
Amenities (24)
Family and Play Areas (22)
Questions & Answers
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Christopher M
14 April 2018|
AnswerShow all 2 answers
Response from Aaron G | Reviewed this property |
they charge your card at the end of your stay
0
Votes
Gabriella V
13 April 2018|
AnswerShow all 12 answers
Response from Lee J | Reviewed this property |
If you're fussy, be prepared to spend $ 100/night or more on weekends or holidays for a better place. Don 't expect 1st class for "cargo" price. Every day you leave early & return late in Kissimmee. Spend $200/night at... More
1
Vote
Gabriella V
11 April 2018|
AnswerShow all 5 answers
Response from John H | Reviewed this property |
parking is on site and plentiful tv flat screen
1
Vote
Room Tips
"Ask for pool facing"
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"if you like mold it has a great view"
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"Get a room with a pool view."
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"The east building was worst effected by water problem it seems."
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