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The Westin Lake Mary

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626 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Orlando, United States
Reviewed 31 December 2016 via mobile

We booked a room in the 7 floor. Was very disappointed with the evening amenities: crackers in a bowl, fried potato, fried round thing filled with bits of ham and cheese. What happened to cheese and wine and possibly some fruit. The room is beautiful but not worth paying extra on the 7th floor.

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Helpful?
Thank Julia B
Reviewed 19 December 2016

We stayed here for a quick overnight before a 6am flight out of Stanford Airport. It was clean and modern. The outdoor pool is not heated and was freezing and the hot tub could have been hotter. Nice staff.

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Thank Kyle I
Pittsburgh, Pennsylvania
Reviewed 19 December 2016

The staff encountered were helpful and professional. I felt they went above and beyond to accommodate our last minute family needs. I would recommend to anyone looking for a hotel in the area. We love Westins!

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1Thank Mcolftravels
Richmond Hill, Canada
Reviewed 17 December 2016 via mobile

I have stayed here many times. Clean and spacious. They did a great job renovating 7th floor. Shula is great for food and staff are helpful. Close to restaurants. A cozy hotel. Great lounge staff. Appreciate breakfast.

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1Thank Cindy_49
Spring Hill, Fl
Reviewed 9 December 2016

Staff and accommodations were excellent but the furniture and carpets in the lobby were worn, soiled and in a word SHABBY! Room 604 was large, bright and clean. the carpet was spotless and has yet to show any wear. The bed was indeed heavenly. The heavy comforter kept me a bit too warm so I pushed it aside and was...

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Thank a410traveler
Great Neck, New York
Reviewed 8 December 2016 via mobile

For the third week in a row, while staying at the hotel I had to ask for wipes to clean the equipment. After seeing some sweaty guy drip all over the machine and then the May he went to look for wipes. Instead he just used his towel. I have told the front desk each week I have been there....

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Thank scott625nyc
Austin, Texas
Reviewed 3 December 2016

I had seen a few negative reviews from other travelers about the staff and accomodations. One night, near the meeting place I needed to be near as well as an SPG member got me over the edge. Arrival was fine, however while I am SPG Elite, there is never anyone in that line to give the expected/great service. Hotel was...

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Thank Mark B
Reviewed 22 November 2016

Stayed 1 night for a wedding. When we checked in we noticed a couple of small things. Trash had not been emptied out from the previous guest (including a used q-tip), the black out curtain handle was broken, stained curtains, the white chair was disgusting and was actually black. The entrance light in the hallway was out. I could have...

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3Thank Gogators1282
Atlanta, Georgia
Reviewed 22 November 2016

We spent two nights here and had a club room. The actual "club room" was a little disappointing compared to other executive privileges at other hotels. They could use a better breakfast selection in the club room. The Shula restaurant 347 connected to the hotel provides your room service, which is nice. The shuttle service, with a radius of four...

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Thank RolandoGomezPhotog
Orlando, Florida
Reviewed 14 November 2016 via mobile

Awful stay would not recommend this to anyone in the area. Rude staff and awful food. Cant say anything good about my stay except that im glad its over. The rooms are over priced and the foodbat shulas is terrible and overpriced as well.

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1Thank infamoustraveler

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Shula's 347 Grill
Shula's 347 Grill
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 

Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Region: United States > Florida > Lake Mary
Price Range: $207 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lake Mary staff and other travellers.
7 questions
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Questions? Get answers from The Westin Lake Mary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get on the 7th Floor where Executive lounge is , being an SPG member probably helps .”
 of 5 bubbles PotatoPete, 10 Feb 2017 | Read review
“Shula's steak house has very good food and the bar was well worth visiting.”
 of 5 bubbles a410traveler, 9 Dec 2016 | Read review
“SPG floor was good-6th floor.”
 of 5 bubbles markbF3787SS, 3 Dec 2016 | Read review
“Coordinate your shuttle trips in advance at least 15-20 minutes, reliable.”
 of 5 bubbles RolandoGomezPhotog, 22 Nov 2016 | Read review
“SPG Members get higher floors”
 of 5 bubbles MelissaJett2014, 8 Nov 2016 | Read review
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