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The Westin Lake Mary

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Westin Lake Mary
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650 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Beaufort, South Carolina
Reviewed 27 February 2017 via mobile

I do business every 3 months or so in the area and this is my last time to stay at this hotel .....I am not sure if management has changed, it's just not quite the same....confusion at check in and not so friendly staff....this is my 3rd year staying and I would expect better service by now.

1Thank Jammin2727
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Jammin2727, Thank you for staying at The Westin Lake Mary Orlando North. I am so sorry that we did not exceed your expectations. I regret that our Front Desk Associates were not helpful or friendly when you arrived. We expect all of our Team Members to display professionalism and provide our guests with the highest quality of service, and...

Zurich, Switzerland
Reviewed 24 February 2017

Stayed alone for just one night. The stay was ok when it comes to the room - comfortable and clean. Restaurant had a limited menu. Did not explore much due to the short stay. Not as lavish as one would expect a Westin hotel.

1Thank Amit B
Deltona, Florida
Reviewed 23 February 2017 via mobile

First night, found only decaf coffee in room. Went to front desk, only had one packet (single serve). This is suppose to be a dog friendly hotel, only if you do not leave dog in room by its self. Cleaning staff did not speak English. Second day in, trash was not removed from room. Third day, once again, only decaf...

1Thank richjp111
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Richjp111, Thank you for staying with us. I truly apologize that this was the experience we provided for you. I have spoken with our Executive Housekeeper and addressed the attention to detail needed for replenishing our room amenities. This, along with the actions in our hallways, is unacceptable and will be improving. In addition, please know that we love...

Reviewed 19 February 2017 via mobile

Stayed here for the Orlando City soccer tournament. When we had to call the front desk, they were very accommodating. Didn't eat breakfast as it seemed kind of pricey. Nice pool and the workout room looked decent. Room was very clean and bathroom was large. Provided in-room Star Bucks for coffee. I loved that there is a very nice bike/running...

Thank Nikky M
Los Angeles, California
Reviewed 16 February 2017

Stayed with my wife and two young children here for a night. Paid over $175 for a sub par Westin experience. After check in my keys did not work, went down got new keys, front desk agent came up to ensure it worked. After entering the room i discovered the Hair near the broken door stop in the bathroom, noise...

3Thank Bhaves S
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Bhaves S, I am so sorry that you had this experience! I assure you it is not what we want to provide for our guests, and your concerns will be addressed, as everything you list is truly unacceptable to me. I am not sure when exactly you stayed, as we have recently completed a renovation of our Lobby, guest...

Reviewed 14 February 2017

We sure lucked out when we snagged this hotel via Hotwire - twice, one year apart. Both visits were fantastic. Beautiful and clean hotel, friendly staff, and great location. The nearby movie theatre is fantastic and the location was ideal for our one night stay after flying in to Orlando/Sanford before our cruise out of Port Canaveral. We'll definitely be...

Thank Tammy R
Palestine, Texas
Reviewed 10 February 2017 via mobile

My son was playing at the Seminole Complex and we decided to stay here. Only 15 minutes to park. Tons of things to do and eat nearby. The beds were very comfortable and room was very clean. Amazing pool, and bar area for the parents to escape to!

Thank Jeskenmac
Reviewed 10 February 2017

My wife and I stayed for 4 nights in January 2017. Very efficient and friendly reception staff . Found a secure room for our bicycles. Room on top floor was excellent , very quiet and great views . Farouk in the Executive Club Room is a Class Act. He could not have done more to make us welcome . We...

Thank PotatoPete
Myrtle Beach, South Carolina
Reviewed 1 February 2017 via mobile

I've been staying here for 5 years and this is my favorite hotel in the area. There were many negative issues with my last stay but this stay was much better. Kim, The Assistant GM took the time to listen to my concerns from my last stay in December, 2016 and saw to it that I had a much better...

Thank Greg8376
Kim K, Assistant Hotel Manager at The Westin Lake Mary, responded to this review

Dear Greg8376, I am so glad to hear that your recent stay was a much better experience! We enjoy having you has our guest and look forward to seeing you again in the near future!

Alpharetta, Georgia
Reviewed 17 January 2017 via mobile

I stay here regularly - like the convenience of club level for apps, sofas and breakfast. In December they closed the lounge for renovations oh boy! In January it was complete and looked nice but the food was so sparse & unappetizing. Sad. No options for drinks for happy hour. Continental breakfast very basic - much better at other locations....

1Thank Rgbledsoe

130 photos of this hotel

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07/05/2017 08/05/2017
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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Shula's 347 Grill
Shula's 347 Grill
Cuisines: American, Bar, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 

Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Region: United States > Florida > Lake Mary
Price Range: $213 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lake Mary staff and other travellers.
7 questions
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Questions? Get answers from The Westin Lake Mary staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great.”
I2169MRjohnh, 17 Mar 2017 | Read review
“Try to get on the 7th Floor where Executive lounge is , being an SPG member probably helps .”
PotatoPete, 10 Feb 2017 | Read review
“Shula's steak house has very good food and the bar was well worth visiting.”
a410traveler, 9 Dec 2016 | Read review
“SPG floor was good-6th floor.”
markbF3787SS, 3 Dec 2016 | Read review
“Coordinate your shuttle trips in advance at least 15-20 minutes, reliable.”
RolandoGomezPhotog, 22 Nov 2016 | Read review
5 of 5
US$206* /night
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Prices are for 1 room, 2 adults
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