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I have been staying at this hotel for the past six years on business and it remains a top notch property.
The staff is great, hotel overall is superb and the rooms are so comfortable.
Keep up the great work!
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 16 October 2017
Thank you for staying with us again and we appreciate your feedback. We are so happy that you enjoyed this visit, and we look forward to having the opportunity to have you as our guest for many more years to come.
My family and I recently rode out hurricane Irma at this property and I can't begin to describe the level of professionalism, amazing attitude and excellent service we received while there. I was reminded constantly of why I love the Starwood brand and, in particular,...More
Thank Jerry M
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 6 October 2017
Dear Jerry M,
Thank you for sharing your thoughts and I am so happy that we were able to make you feel welcome and comfortable during a time that can be unsettling and stressful. I will certainly share your feedback with our Staff, and we...More
After spending the previous week at a Westin in Bangkok, Thailand, I was looking forward to this stay. I had a late check in after 30 plus travel hours so, I was exhausted when I arrived. The staff was okay... but, I found the room...More
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 29 September 2017
Thank you for staying with us. I am so sorry that we did not meet your expectations. I know The Westin Bangkok is beautiful and a 5-Star hotel in the heart of the city, whereas we are away from Downtown Orlando. I appreciate...More
My husband and I had our wedding reception here 14 months ago! What a great choice. Alana, the catering sales manager, was simply wonderful. She was so accommodating and very communicative with me and my wedding planners throughout the process. Things went off without a...More
Having never stayed at a Westin before I wasnt sure what to expect. Everything was just...a step above other hotels I have stayed at. From the huge fluffy towels to the heaviness of the bed covers....all wonderful. The room was bright amd spacious. The bathroom...More
1 Thank joeandchristine09-05
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 13 September 2017
Thank you for staying with us, and I am so happy to learn that you enjoyed your stay.
We hope to have many opportunities to serve you in the future!
Response from HOCKEYMOM12 | Reviewed this property |
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for... More
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for the 3 days we were there in March.