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Imperial Swan Lakeland

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Traveller (37)
Room & Suite (24)
Family and Play Areas (3)
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Overview
  • Excellent28%
  • Very good19%
  • Average7%
  • Poor14%
  • Terrible32%
Travellers talk about
“awesome staff”(4 reviews)
“fun fly”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
3 Star Hotel
All hotel details
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (188)
There are newer reviews for Imperial Swan Lakeland
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Traveller rating
53
36
14
27
57
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LanguageEnglish
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57
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51 - 55 of 187 reviews
Reviewed 9 November 2015

My husband and I stayed here for our anniversary. Our stay here was very nice. The Staff was friendly, helpful and courteous. The room was clean and updated, the bed was fairly comfortable. Bar area was fun.More

2  Thank Jennifer D
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 19 February 2016

Jennifer D., The positivity just keeps flowing! We couldn't feel better to hear/see reviews like this. It makes us all warm and tingly inside! But again, thank you for taking the time to review your stay and next time the experience should only be better!...More

Reviewed 20 October 2015

We reserved 3 nights here, but checked out after 2 and found another hotel. The entire hotel smelled old and moldy. The room had a damp feel to it, and stifling air quality. There was mold in the A/C and all over one wall and...More

Thank 2015cholmes
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 22 October 2015

Mr. Holmes, I am very disappointed to hear about your recent stay. I would like to personally apologize for the inconvenience you incurred. I would like to let you know we take reviews good and bad very seriously. I will be in contact with maintenance/housekeeping...More

Reviewed 17 October 2015

Only spent one night at this hotel but wished I could have stayed more. The rooms were clean and cozy, had a restful nights sleep. When checking in, I appreciated being offered the option on choosing which floor I wanted to stay on.More

1  Thank Rodney T
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 19 October 2015

Rodney T, Thank you so very much for your review of your stay here at the Imperial Swan Hotel & Suites recently. We have really been pushing our guests to come here to make a review and glad to see the results are very positive...More

Reviewed 15 October 2015

Had an excellent stay at the hotel. The staff was very courteous, and my newly renovated room was a welcome site, and an excellent place to wind down after a long day. The hotel also has a fun on-site bar with a friendly, and welcoming...More

1  Thank M J
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 19 October 2015

M J, So kind of you to take a moment to review your most recent stay here, we certainly appreciate that! Glad to know you enjoyed our bar staff as well, I will be sure to pass the word along. Hopefully you were able to...More

Reviewed 14 October 2015

I came to Lakeland on business and Stayed in the executive suite at the Imperial Swan Hotel. The room was surprisingly big with a Jacuzzi tub. The staff was wonderful; the room was immaculate, the beds were very comfortable and the receptionist was very helpful...More

Thank J M
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 19 February 2016

J M, I would like to take a moment to thank you for reviewing your stay. It seems that all that we stress here was appropriately covered during your stay. Just look us up when you are around again and we will get you into...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$106 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$106 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (37)
Room & Suite (24)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
4 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"Do not stay here ROACHES"
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"There are none!!!!!!"
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"get a suite, more private, spacious, and quiet"
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"stay away from the 5/6th floor if an event is scheduled or in progress!!!!!!"
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