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Imperial Swan Lakeland

186 reviews
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Traveller (33)
Room & Suite (20)
Family and Play Areas (3)
Overview
  • Excellent28%
  • Very good19%
  • Average7%
  • Poor13%
  • Terrible33%
Travellers talk about
“basic amenities”(2 reviews)
“awesome staff”(4 reviews)
“fun fly”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
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Reviews (186)Write a Review
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71 - 75 of 185 reviews
Reviewed 24 August 2015

the staff and every person I met at this hotel were wonderful. highly recommend to any one staying in Lakeland to stay here at the imperial swan. the rooms were clean the hotel was neat and they were very helpfulMore

Thank Chad S
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 28 August 2015

Hello Chad S, I will be sure to let our staff and housekeeping know about your review. We are working very hard to make the improvements and upgrades that guests can see and appreciate. Next time you come thru, make sure to stop by our...More

Reviewed 23 August 2015

I have stayed here for two years for a small convention. It has not changed from one year to the next - the hotel is run down. The rooms have electrical outlets with no covers, and those outlets can spark, which brings no action from...More

Thank Michele L
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 28 August 2015

Michele L, I am sorry to hear of your recent experience. I would like to reach out and assure you that changes are being made. I would like to thank you for bringing this to our attention and the upgrades are taking place as we...More

Reviewed 10 August 2015

For two years we stayed here for a small convention. The first year, several people had to move their rooms because of wet carpet, dirty bathrooms, sparking electrical outlets, broken beds. We were promised things would be made right the second year. Nope, it was...More

1  Thank Rubymule
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 31 August 2015

Ruby, I am sorry to hear about your recent experience here. I believe you are talking about the Washington Park/Rochelle event. We always look forward to that event and the guests involved. The breakfast is continental yes but we are almost completed with our restaurant...More

Reviewed 10 August 2015

We just spent 3 nights at this hotel. The stench of mold is permeable from the moment you enter the hotel and my husband and I spent 3 days sneezing. The carpets and walls are filthy and worn, the whole place is completely run down....More

Thank t0ptim
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 31 August 2015

t0ptim, I am disappointed to hear of your experience. I would like to personally extend my apologies and assure you that these issues will and are being handled. The hotel is an old Four Points Sheraton and we work daily to make sure people leave...More

Reviewed 10 August 2015

I spent three nights at this hotel and the experience was terrible. This hotel has seen better days and needs a complete renovation, top to bottom. Nothing was as one might expect it to be. The air conditioning barely worked; the hotel was moldy throughout;...More

Thank Kana L
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 31 August 2015

Kana L, I am sorry to hear about the review you wrote. We certainly want families to feel welcomed and happy during the entirety of their stay. I would like to extend my apologies to you and your family and assure you that renovations are...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$100 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$100 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (33)
Room & Suite (20)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
4 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"get a suite, more private, spacious, and quiet"
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"stay away from the 5/6th floor if an event is scheduled or in progress!!!!!!"
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"Stay somewhere else!"
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"Suites are the only choice, regular rooms will bring real disappointment"
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