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Imperial Swan Lakeland

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1 room 2 adults 0 children
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Imperial Swan Lakeland
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167 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Reviewed 19 February 2015 via mobile

I contacted the front desk about an unauthorized authorization on my Amex. Denise at the front desk acknowledges her mistake and logs it in her ledger for the manager Rosa to correct in the morning. This manager was unwilling to correct the mistake even after her employee admitted to charging the wrong credit card. All Rosa said was the the...

1Thank Marlon G
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Marlon G, I am sorry to hear of your displeasure with one of our staff members during your stay. I would also like to inform you that the said employee has since left the company. I hope you can come back to see the difference in professionalism and courteousness that all our staff gives to each guest. We certainly thank...

Reviewed 17 February 2015

Stayed one night (had been scheduled for 2) at the Imperial Swan. The hotel is beyond "tired". Towels were nearly see through, floors were dirty and the parking garage seemed dangerous. The garage had no lighting, the elevators did not work and honestly I was anxious about our safety. We moved the next day to the Hilton Garden about 5...

1Thank Casey P
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Casey P, I would first like to thank you for taking the time to write a review based on your stay here with us. That being said, the hotel has and still is going thru a litany of upgrades that are very visible. It all can't be done at once granted, but I assure you, you would be able to...

Annapolis, Maryland
Reviewed 10 February 2015

I stayed at the swan for my fiancé's softball tournament. We went out early to enjoy Disney and Tampa, so we were there for a full week, and the location was great. When we arrived at 12am, the first thing I noticed was the seedy bar in the hotel lobby. The front desk person was away from their post for...

1Thank mct1977
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

mct1977, Thank you for taking the time to post a review on your hotel stay here. We love our softball tourney guests! I would like to address the issues listed in your review. I assure you that we have made many upgrades since your stay in February and would like to invite you back to see as well! We are...

Camberley, United Kingdom
Reviewed 23 January 2015

I read, (as always) reviews on hotels I want to book. For this one a mixed bag but it was convenient to my destination, only one night so..... I booked on expedia, not knowing they had a FEE. Room cost $99 so not cheap. So we arrive, looks good, check is excellent, Nick the Receptionist knows his stuff, very welcoming....

9Thank June W
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

June W, Hello June! I remember you actually and since then I have moved up to the Director of Sales! I am glad I provided you with great service upon check-in as that is my goal to make each guest feel welcomed. And, people that know me well, know that I carry that outlook outside my job as well. I...

Reviewed 21 January 2015 via mobile

Overall really like this place. The pool area is very nice, looks nice inside and the rooms are spacious. The staff is polite, there doesn't seem to be any riff-raff in the area and there's a lot you can do around here. There's also a weight room with a sauna, some of the equipment is broken but I personally don't...

1Thank Casketcase
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Casketcase, I would like to thank you for your review of your stay at our hotel, we really appreciate the kind words. I am sorry for the inconvenience of the toilet issue. Our plumbing here is a bit old but it has it's slow days. We have made certain improvements in that area and problems seem to have dwindled. We...

Columbia, Kentucky, United States
Reviewed 7 January 2015

Our women's college basketball team stayed here right before Christmas and had a wonderful experience. The rooms were very nice and the staff was fantastic. There are many restaurants close by and the hotel is located within a reasonable distance to many Florida attractions. We really enjoyed our stay and highly recommend it to anyone staying in the Lakeland area.

1Thank Steve B
Williamstown, KY
Reviewed 2 January 2015

Only stayed for one night while my daughter played college basketball nearby. The staff was very pleasant and accomadating. The hot water side of the faucet in bathroom did not work and you could tell this hotel is dated, but It was clean and comfortable and well worth the price. Continental breakfast was not much but was provided at no...

1Thank sftbll1925
Chipley, Florida
Reviewed 24 December 2014 via mobile

Another one of those that lie online.Any amenities that they claim on the website is false. There isn't valets parking parking is terrible you park in the parking deck next morning there's a homeless man with a pit bull in the elevator.they don't have a rest.as they claim.the rooms are very outdated carpets are nasty.don't expect to get anything printed...

3Thank leah g
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Leah G, I am extremely disappointed to hear about the troubling times you and your husband encountered during your stay. Since then, I am happy to announce that there has been sweeping changes. Almost completely new staff in all areas. We really want every guest to feel welcomed and a part of our family. I am personally in the middle...

Sarasota, Florida
Reviewed 11 November 2014

The wife and I went to Lakeland over Halloween to meet with some fun loving friends. The hotel staff was very accommodating and the hotel was conveniently located to number of nice restaurants. There was a costume party in the 7th floor banquet room and a very tasty buffet dinner. The hotel is a little dated and could use some...

1Thank Bob G
Boynton Beach, Florida
Reviewed 23 October 2014

The Detroit Tigers stay here spring training. As I found out that this hotel is quite big.. 600 rooms and a 7th floor banquet. My room was clean, and quiet...silence ..clean bed king I was on business, so Monday was a little slow, but..I did not here one door shut.. oh what a rare rare thing..you know a door at...

1Thank Greg A
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Greg A, Thank you for your feedback on your stay with us! I will certainly pass along this to our staff. We pride ourselves in being the Home of the Detroit Tigers and the crowd that accompanies them is always top notch. Come back soon and see more upgrades and changes. More tv's, more outdoor seating, and NFL Sunday Ticket...

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: $144 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
5 of 5