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We checked in today and our reservations are for 6 nights. From the moment we walked in at 3:30 PM, Gloria was not friendly, appeared tired and frustrated and had no interest in providing any customer service at all. We also needed to use the...More
We stopped for a 1 night stay on the way to southern florida. We found our room to be clean and comfortable. There is a gas station on one side of the hotel and taco bell on the other, but we did not hear any...More
After coming off a vacation in Orlando had booked a room here a week in advance. After spending all day walking around Sea World we finally arrive here at 11 pm exhausted and just looking to rest. Unfortunately for us the hotel decided to cancel...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Live OakResponded 5 weeks ago
Thank you for your recent stay with us and for writing a review about your experience. It is regrettable that the reservation issues you had has caused inconvenience and dismay towards our hotel. I am sorry that we fell below your expectations.
While traveling I-10 in north Florida we called Holliday Inn Express on cell phone for room availability at Live Oak, Fl. Got a person that was hardly understandable. After much discussion, got a reservation for the night at a quoted price of 159.00 ( she...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Live OakResponded March 6, 2018
Thank you for taking time to share your experience with us. I am sorry to hear about your experience from making the booking until the charges on your card. We take comments such as these seriously and would like to follow up with...More
We rolled in to this hotel late in the evening and found it to be a very nice place to stay along our trip to Miami. No problems of any kind and the breakfast was good. Beds
were comfortable and the room was spacious.