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Marriott's Crystal Shores

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447 Reviews from our TripAdvisor Community

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Showing 439: English reviews
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Reviewed 1 week ago

We are a Hispanic family that went last weekend to celebrate my birthday and at the hotel. The personnel had a very unwelcoming attitude with us that made me, my family and special my kids feel discriminated and undignified to be at the property. At the point that we decided to move to another hotel. We are honored family and...

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Helpful?
Thank Mafersack
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

We apologize for any inconvenience you experienced during your stay with us. We see that you are in touch with our Customer Care team and senior resort management. These are the correct teams to address your concerns. Thank you for taking the time to share your feedback.

Reviewed 2 weeks ago

We stayed in a gulf front, high floor room. The views were spectacular and we heard no noise from the construction. The hotel does everything it can to make the guest experience very enjoyable. The room was exceptionally clean, well maintained, well-stocked with everything we needed, beds were comfortable and the balcony was huge and incredibly enjoyable. We hope to...

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Helpful?
Thank MANTRA W
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review. We are happy to hear you enjoyed your stay and the view from your villa. We look forward to welcoming you back to Marriott's Crystal Shores!

Reviewed 2 weeks ago via mobile

Beautiful resort style hotel with beautiful pool, beach and grounds. Valet parking is validated at restaurant. We had dinner in the beach restaurant. Too much lime juice on the fish tacos, but would try it again.

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Helpful?
Thank Wendl15
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for your review. We are happy to hear you enjoyed Marriott's Crystal Shores.

Pittsford, NY
Reviewed 3 weeks ago

This Marriott property, in a beautiful part of Florida, offered a great vacation experience in spite of the massive construction project (which will make future vacations even greater). The staff couldn't have been nicer; the facilities were clean and well maintained. The beach was outstanding for swimming, walking , or just sunning. The bedrooms are somewhat small with poor storage,...

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Helpful?
1Thank Willard B
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Willard, thank you for taking the time to leave a perfect review. We are so happy to hear you had a great vacation experience with us here at Marriott's Crystal Shores. Construction continues but we look forward to opening over 100 new villas and additional amenities at the end of the year.

Cape May, NJ
Reviewed 3 weeks ago

The room was great. I was very impressed. Staff even better. Lots of acctivities for kids & adults. A little noisy due to construction next door. Everything was perfect. Stilts Restraunt was a bit pricy, but many option within walking distance.Easy beach access.

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Helpful?
Thank tommyde
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

We are so happy to hear you enjoyed your stay and your villa here at Marriott's Crystal Shores. Thank you for taking the time to leave a 5 star review.

Naples, Florida
Reviewed 5 weeks ago

I arranged an evening staying on the beach for my good friends! The staff at Marriott's Crystal Shores were amazing! Friendly welcome! Professional and so accommodating. Thanks for making our time at Crystal Shores a memorable experience for me and my friends. Lenora Lem

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Thank lenoralem
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Lenora, we are so happy to hear you and your guests enjoyed your stay with us here at Marriott's Crystal Shores. Thank you for a perfect review.

Chicago, Illinois
Reviewed 19 January 2017

There is a lot of construction. The villas are comfortable and roomy. Although the master bedroom is small and difficult to move around in. The kitchen is fairly well equipped. The master bath is large and the shower is great. Not a great view though. Disappointed that you can't get a cocktail at the pool, or bring one up to...

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Helpful?
Thank tcwidder
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for your feedback. It is very important to us and has been shared with our senior resort management. We apologize for any inconvenience you experienced during your stay and hope to have the opportunity to exceed your expectations on your next Marriott Vacation Club stay.

Reviewed 14 January 2017 via mobile

My wife and I come every year at this time in January. This is the first time we have encountered a plague of little nats or flies. There literally are millions of them. They are so dense that we can't open the deck doors or any windows. When we arrived there must have been 10000 of them on our deck...

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Thank richard b
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Welcome back and thank you for your review. We apologize for any inconvenience you have experienced. We hope to have the opportunity to exceed your expectations on your next visit.

A TripAdvisor Member
Level Contributor
15 reviews
4 helpful votes
Reviewed 13 January 2017 via mobile

In spite of construction the visit has been pleasant. Management working overtime to keep things fun, music all day, many activities. Flies a problem because of onshore breeze last few days but that's Nature! Even had open air restaurant closed 2 nights. So many restaurants available this was not a problem. Pools heated and beach beautiful. 4th visit and will...

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1Thank A TripAdvisor Member
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Welcome back! We are happy to hear you enjoyed your stay and we look forward to your next visit.

Mystic, Connecticut
Reviewed 28 December 2016

Exceptional property. Great location. Facility was immaculate and first class top to bottom. Construction? Yes. Bothersome? No. Villas were typical of a Marriott Vacation Club. Well stocked, modern and very clean.

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1Thank _bilz050
MarriottVacationClub, Customer Care Manager at Marriott's Crystal Shores, responded to this review

Thank you for a perfect review! We are pleased to hear you enjoyed your stay with us here at Marriott's Crystal Shores.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Concierge

Additional Information about Marriott's Crystal Shores

Address: 600 S Collier Blvd, Marco Island, FL 34145-5604
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Price Range: $847 - $1,181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marriott's Crystal Shores 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Marriott`s Crystal Shores Hotel Marco Island
Marriotts Marco Island
Marriott's Crystal Shores Marco Island, Florida
Hotel Style:
#4 On the Beach Hotel in Marco Island
#4 Luxury Hotel in Marco Island
#4 Top resorts Hotel in Marco Island
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Questions & Answers

Here's what travellers have asked, with answers from Marriott's Crystal Shores staff and other travellers.
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Questions? Get answers from Marriott's Crystal Shores staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Gulf Front rooms have best views; corner units have larger balconies; gulf front rooms are farthest from construction 'noise'.”
 of 5 bubbles mantraw2016, 11 Feb 2017 | Read review
“Gulf View on an upper floor is best, but hard to come by.”
 of 5 bubbles 447willardb, 2 Feb 2017 | Read review
“Gulf view rooms have amazing views of the Gulf.”
 of 5 bubbles lenoralem, 22 Jan 2017 | Read review
“High floor, away from construction”
 of 5 bubbles tcwidder, 19 Jan 2017 | Read review
“Beach front if you are lucky enough”
 of 5 bubbles _bilz050, 28 Dec 2016 | Read review
5 of 5