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    Marriott's Crystal Shores

    600 S Collier Blvd, Marco Island, FL 34145-5604
    Hotel website
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    2017-11-11 2017-11-12
    Traveller (291)
    Room & Suite (97)
    Pool & Beach (64)
    Overview
    • Excellent65%
    • Very good23%
    • Average8%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “vacation club” (30 reviews)
    “cascade pool” (5 reviews)
    Free Wifi
    Free Parking
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Marriott's Crystal Shores
    Special Offer: Rewards Members Save 20%
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    Deals
    Nov 11Nov 12
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    1 room, 2 adults, 0 children
    View all 0 deals
    Write a Review
    Reviews (489)
    There are newer reviews for Marriott's Crystal Shores
    See the most recent reviews
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    21 - 25 of 480 reviews

    Reviewed 21 June 2017 via mobile

    We enjoyed our stay here and the amenities. The beach was beautiful. I recommend either buying a cheap beach chair at the food store or you will have to rent a chair and/or umbrella. The room had an awesome 4 head shower! The balcony was...More

    1  Thank Kristin W
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 22 June 2017

    Thank you for a perfect review, Kristin! We are thrilled to hear you had an enjoyable stay with us here in Marco Island.

    Reviewed 20 June 2017

    Just returned from 6 days at Marriott's Crystal Shores and had a great time. Stayed in one of the new towers (other tower still under construction as well as the new Pool). The staff are very friendly as usual the Marriott touch is everywhere.. The...More

    2  Thank garyg314
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 21 June 2017

    Thank you for a perfect review! We apologize for any inconvenience you experienced during your stay with us. It is great to hear you enjoyed your stay and we look forward to welcoming you back again soon.

    Reviewed 16 June 2017 via mobile

    We were here the first week of June and in 2 days we received over 13 inches of rain. Several elevators were out lower parking was flooded and pumps for the water slide went down. There was 17 in our party and had 3 rooms....More

    Thank Ken F
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 19 June 2017

    Ken, thank you for your review. We are so sorry to hear you did not have great weather during your stay with us. We are happy to hear you enjoyed your time and look forward to welcoming you back.

    Reviewed 11 June 2017

    If you go here with thoughts of listening to the waves crash on the beach…. Forget It! This property is under major construction. The sounds of jack hammers resonate throughout! Wait nothing is quite there! Rat a tat tat! The walk to the beach from...More

    Thank pjt859
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 12 June 2017

    Thank you for taking the time to share your feedback and leave a review. Construction is occurring adjacent to resort with completion expected in late 2017. We apologize for any inconvenience you experienced. Please contact our Customer Care team directly at 800-860-9384 or customer.care@vacationclub.com so...More

    Reviewed 3 June 2017

    Marriott's Crystal Shores Resort is our favorite place to stay on Marco Island (located on the southwest coast of Florida). The resort offers two bedroom/two bath and three bedroom/three bath villas. The villas are spacious, include a kitchen area, a washer and dryer, multiple swimming...More

    2  Thank Greg T
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 5 June 2017

    We are so happy to hear Marriott's Crystal Shores has become your favorite place to stay here in Marco Island. Thank you for taking the time to leave a perfect review.

    JW Marriott Marco Island Beach Resort
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    Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017
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    Olde Marco Island Inn and Suites
    226 reviews
    #5 of 12 hotels in Marco Island
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Multilingual Staff
    • Self-Serve Laundry
    • Dry Cleaning
    • Business Centre with Internet Access
    • Concierge
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$453 - US$819 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Marco Island
    • #4 On the Beach Hotel in Marco Island
    • #4 Top resorts Hotel in Marco Island
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 219
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Cheap Tickets, Booking.com, Hotels.com and Hotwire so you can book your Marriott's Crystal Shores reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Southwest Gulf Coast >
    • Marco Island
    • Also Known As
    • Marriott`s Crystal Shores Hotel Marco Island ,
    • Marriotts Marco Island ,
    • Marriott's Crystal Shores Marco Island, Florida
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    Traveller (291)
    Room & Suite (97)
    Pool & Beach (64)
    Dining (30)
    Hotel & Grounds (145)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
    Sponsored by:
    Olde Marco Island Inn and Suites
    226 reviews
    5.81 km away
     
    Marco Beach Ocean Resort
    1,370 reviews
    .54 km away
     
    Hilton Marco Island Beach Resort--CLOSED FOR RENOVATIONS; REOPENING DEC. 1, 2017
    3,046 reviews
    .12 km away
     
    JW Marriott Marco Island Beach Resort
    3,880 reviews
    .82 km away
     
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    Nearby Attractions
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    .89 km away
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    156 reviews
    1.44 km away
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    1,097 reviews
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    Ask a question
    Questions & Answers
    Marie G
    I was very surprised by Karen's experience with her timeshare week, which was scheduled at a time when Crystal Shores was closed as a result of hurricane Irma. We are at Crystal Shores this week and, just this afternoon, I spoke to a representative at Crystal Shores who said that the issue of re-bookings for people with weeks scheduled during the Irma closing was handled by the corporate office. This is understandable, given that communications on Marco Island were down subsequent to the hurricane. The representative indicated that the re-bookings were handled on a case-by-case basis. I would hope that Marriott Vacation Club would have done something to accommodate owners whose weeks fell during the closure. It seems the decent thing to do. That said, I haven't had the opportunity to review the sales agreement, but I will when I have the chance. I was also surprised that, as owners, we did not receive any communication whatsoever about the damage done to Crystal Shores, let alone information about the length of the closure period. The only way that I knew that the resort was open in time for our week was by calling the resort directly. Can anyone speak to the policy for timeshare owners who had weeks scheduled during the hurricane closure? Or to why owners were never contacted about the damages to the property?
    10 October 2017|
    Answer
    Response from MarriottVacationClub | Property representative |
    Please contact the Customer Care team by calling 800-860-9384 for personal assistance with your concerns.
    -1
    Votes
    Don H
    18 September 2017|
    AnswerShow all 5 answers
    Response from Marie G |
    We are at Crystal Shores this week. There was hurricane damage to a fair number of units - we understand that it was water damage caused by blowing rain. It sounds as if a good number of units are not yet functional, a lot... More
    2
    Votes
    MaggyMay_12
    4 July 2017|
    AnswerShow all 2 answers
    Response from MarriottVacationClub | Property representative |
    The resort has one beach wheelchair available for our guests to use on a first come, first serve basis. Please inquire with the front desk upon arrival.
    0
    Votes
    Room Tips
    "Get an ocean view for your room, you will thrilled with."
    Read review
    "Best place to relax."
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    "Try to get an ocean view. The sunsets are amazing!"
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    "Gulf view upper level rooms in the Osprey building has amazing views! 12th floor"
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