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Bay Eden Arms Hotel

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Traveller (64)
Room & Suite (21)
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Overview
  • Excellent28%
  • Very good39%
  • Average21%
  • Poor7%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Heated pool
Non-Smoking Rooms
Restaurant
Family Rooms
Bar/Lounge
3 Star accommodation
All hotel details
Additional information
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Rooms
Aug. 26Aug. 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (515)
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Traveller rating
147
188
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41
27
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LanguageEnglish
147
188
111
41
27
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All reviewseden armsentertainment every nightswimming poolnational holidayshalf boardbus passevery eveningentertainment roomold coaching innno liftsmall gymleisure facilitiesdouble glazingshort breakfirst floortrouser presscoach party
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1 - 5 of 514 reviews
Reviewed 3 days ago via mobile

We arrive and after going to our room went to the restaurant. Total chaos not enough staff we sat down at 6.30 and at 7.15 sadly I had to go to reception to see if they could do anything as we still haven’t been served....More

Thank the t
Reviewed 1 week ago

We live not far away and have passed this place for over 40 years and never ventured in. We should have before now. What a pleasant place to have a relaxing drink. The surroundings are good and the staff very pleasant.

Thank Paul C
Response from gm_dur, General Manager at Bay Eden Arms HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to write a review. I will be sure to pass on your lovely comments to the team and we hope you venture in again very soon! Kind Regards, Peter Sisson

Reviewed 1 week ago

Hotel is typical of the Shearings group, needs a bit of tlc, but is up for sale. Not in a very good location for a walk in the evening as there is nothing nearby. Good for the bus service into Durham City. The rooms were...More

1  Thank marty2374
Response from gm_dur, General Manager at Bay Eden Arms HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to review your stay. Your high rating is highly appreciated. If you should decide to stay with us again, please make the restaurant staff aware of any items that may have run out and they will happily...More

Reviewed 2 weeks ago

Arrived home yesterday, 3 August. Arrived too early to check in, so we decided to have lunch. No hot food, sandwiches only. Asked for prawn mayonnaise but no prawns. Paid for a refurbished room, we had one that had a very large patch of damp...More

Thank Christine P
Response from gm_dur, General Manager at Bay Eden Arms HotelResponded 1 week ago

Dear Guest, Thank you for taking the time to review your stay. I apologise for any inconvenience caused during your holiday. Had there been spare rooms available we would have, of course, done our best to move you to a more suitable room. I understand...More

Reviewed 3 weeks ago

went on a mid-week break with shearings, very pleasant experience, clean comfortable hotel with great staff,we emailed the hotel and asked for a re-furbished room on a high floor,this is what we got and at the back of the hotel which was quieter as there...More

5  Thank bassyLeeds
Response from gm_dur, General Manager at Bay Eden Arms HotelResponded 2 weeks ago

Dear Guest, Thank you for taking the time to review your stay. Your positive feedback is great to see, I will pass your comments onto the team and we hope to see you at the Eden Arms Hotel again very soon. Kind Regards, Peter Sisson

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Meeting Rooms
Laundry Service
Things to do
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$103 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$103 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (64)
Room & Suite (21)
Dining (7)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Colin J
July 29, 2018|
Answer
Response from bassyLeeds | Reviewed this property |
I didn't use the spa, but it's easy to email the hotel direct they normally answer quite quickly, just punch in hotel name in search engine for email address.
0
Votes
dancingshoes47
January 2, 2018|
AnswerShow all 4 answers
Response from gm_dur | Property representative |
Dear Dancingshoes47, We do indeed have a large dance floor of which you can freely dance and move about on. I hope this answers your question. Kind Regards, Daniel McDonald Assistant Manager
1
Vote
Chris S
March 17, 2017|
Answer
Response from gm_dur | Property representative |
Dear Chris S, I am delighted to see that you found everything Superb. Thank you for your nice comments. Kind Regards, Daniel McDonald Assistant Manager
0
Votes
Room Tips
"Premier rooms tend to be best quality."
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"We had a very noisy first floor room overlooking car park, not good."
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"ask for a room at the back on a high floor, less noise."
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"Down stairs overlooking the garden"
Read review
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