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This hotel is awful. I stay in hotels 300 days a year for work and this is one of the worst locations. Terrible customer service and it's ghetto. My room smells like someone was murdered in it and I've already found bugs. This is just...More
Thank Jordan E
Response from 00esa, General Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 2 weeks ago
Jordan, thank you for your review of our hotel. We're so sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be...More
I always use the Extended Stay when in Orlando and this was the first time in Miami. I really liked the experience and mainly the service from Ms. Imara Romero that did her best to satisfy the guests.
Congratulations for having her in your team!More
Thank Henrique C
Response from 00esa, Front Office Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 18 April 2017
Henrique, thank you for being loyal towards our brands and for choosing to stay at Extended Stay America - Miami - Airport - Blue Lagoon. I am thrilled to read your comments about the great service you received from Imara and how she exceeded your...More
Three of us stayed in a king bed room with sleeper sofa. The room was clean. The pull out sofa mattress was old and not comfortable. They chose to put it back as a couch and sleep on it instead. The room was good for...More
Thank Eric K
Response from 00esa, General Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 12 May 2017
We are glad you chose to stay with us with your family. It is nice to know you found us to be a good value and liked the location of our hotel and your room. Your concern about the mattress will be shared with the...More
I ended up here after a blind Priceline bid for a property near the airport. Check-in/out was simple staff was pleasant. Free wifi. Room was large but worn and dated with kitchenette with full fridge and microwave but no utensils. Soft bed and pillows. Breakfast...More
Response from 00esa, General Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 25 March 2017
Thank you for your candid feedback. We are pleased to know your overall stay was good. However, I am sorry for the inconvenience you had while here and have taken a note of your concerns. I will also make note of your feedback in regard...More
Room was old and worn. No disposable cups for water or coffee. I requested a wake-up call in the morning that never happened making me late for my departure flight...
The staff also offered routing to Miami International Airport that was on secondary roads that...More
Response from 00esa, General Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 3 March 2017
It seems there were some opportunities which we missed which could have had a positive impact on your visit with us. We are sorry for the mishaps, as each of our staff members have a commitment to providing a clean, well maintained suite for our...More
US$80 - US$181 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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