They are completely lost, need training to emprove customer services skills. They stole few stuff from our room. Rudness staff. PLEASE DO NOT BOOK WITH THIS HOTEL. STAY AWAY!!!! Lot of unqualified staffs.
Best Western has a nice gem of a hotel in Coconut Grove. It is well located, easy to walk to shops, restaurants, parks and the marina. The view of Biscayne Bay from the pool and restaurant is beautiful. The hotel is well appointed, nice lobby, parking on site. My room was very nice, great view from the balcony(this balcony was smaller, big enough for 1). It was quiet at night. Better yet, the rates were better than many others with less to offer. Thank you again Best Western!
The location and view is excellent but there were several things in the room that were not working. Shower tub was cloged, microwave light was not working, bedroom tv remote was not working, internet was not working properly, kitchen refrigerator is rusted
TERRIBLE! Customer Service... My 20-year old son made a reservation for 1 night at the Hotel Arya in Coconut Grove on the hotel website, and received a reservation confirmation the night before. He arrived to the hotel late at night (early hours of the morning). When trying to check-in, the desk attendant (John) informed him that this property in particular did not accept reservations from anyone 21-years of age or younger, and left him in the street at 1am without a room and without any other place to go. NOWHERE in the Hotel Arya's (Best Western) room offer, during the reservation process, or in the reservation confirmation email sent to my son, did the hotel stated ANY RULES or LIMITATIONS ABOUT the purported 21-years old limit to make a reservation or check in. NOWHERE. Fortunately, i was still in town (traveling from California) and called the hotel. No arguments were enough to convince John to let my son stay for 1 night. I told John that I was going to go to the hotel check in for my son. In the discussion on the phone, John said that sending my son to the hotel with that reservation was my problem, not his. Then at some point of the discussion, for reasons unknown to me, John said that he felt threatened. When I arrived to the property, I started video taping the interaction. John was receptive at the beginning and seemed to be willing to proceed with the check in process, but suddenly he changed his mind and said that he felt threatened and left the front desk, coming out from behind the front desk and walking right beside me. Junior, the (unarmed) security person, was present the whole time. He was courteous and gracious enough to provide further information and talk to us. Junior talked to John via phone and asked him to come out and provide further information, but John refused to come out at all. After the incident I called several times to try talking to the General Manager. I was directed to his Assistant, Isabelle Guerra. After several attempts to contact her, she finally called me and we had a conversation that went nowhere, like when you talk to a person that doesn't really care. Her attitude was basically "No harm, no foul. The reservation was cancelled and your money was refunded, everything is fine, go away". TERRIBLE EXPERIENCE! TERRIBLE CUSTOMER SERVICE! THESE PEOPLE JUST DOESN'T CARE.…
great location, lots of restaurants within walking distance. nice walk in neighborhood and along beach. wonderful deep/wide soaker tub. nice surprise as it is hard to find rooms with bath tubs these days. kitchen facilities (2 burner stove) in our room was also nice. staff were friendly and helpful and went out of their way to help me.
Our 7-night stay was disappointing for at least three reasons: 1. During our entire stay, only 2 (and sometimes only 1) of the 4 elevators were working. Because our stay was during the busy Thanksgiving Holiday, the hotel seemed to be fully occupied. The elevators were therefore crowded and waits were long. We often resorted to taking the stairs, even though we were on the 12th floor. 2. We chose this hotel in part of because of the advertised rooftop pool. However, we were informed upon our arrival that the pool would be closed until some time next year. 3. We also chose this hotel in part because of the advertised Panorama restaurant. However, we were informed upon our arrival that the restaurant would be closed until some time next year. Although we were offered “vouchers” (which we had to purchase for $11 each) for breakfast at a neighboring restaurant, neither the food nor the ambience was what we had hoped for. All in all, the experience felt like a bit of a “bait and switch” If half or more of your elevators are broken, or if your pool, restaurant or other major amenities will be closed for the duration of a scheduled stay, please inform your guests of these fact long before they arrive so that they have the opportunity to seek other accommodations. In the alternative, offer your guests a substantial discount to compensate them for the missing amenities. …
Very trendy upscale spot in the grove for not big money. Walk out to several venues and Never have to get in your car. Seems very secure area and rooms very clean and quiet. Must have a key to operate the elevator to specific areas for which you need access. I like that. I highly recommend this spot of you want to explore the Grove.
Terrible infrastructure, no elevators, no restaurant, false images in their web page, dirty, Rooms need urgent upgrade. Extremely expensive for the quality of the hotel. Being honest, their people at the front desk were very nice and somehow, made it acceptable
Nice hotel - perfectly situated and it is a beautiful building. BUT - I’ve stayed here twice, three months apart & they had elevator issues both times. Takes about 10 minutes to get an elevator. Also had issues in August with shower tub not draining. Called for maintenance twice but it did not resolve. My colleague in another room had mold in shower tub. I know it’s Miami, but still! It’s gross. Front desk staff at night couldn’t care less about being welcoming. Staff during the day are very nice.
Don’t stay here if you expect a Quality Hotel. Mold in bathroom shower and air vent. Bathroom cabinet was damaged and rust on the floor. Only two out of four elevators were operating causing delays for the guests and housekeeping staff. They had been broken for two weeks. The hotel staff were very uncaring as to the broken elevators. There was only one valet for parking and retrieving cars causing a traffic back up in the driveway and extended waiting time by guests. This is not a quality hotel for the price they charge