Citizenm Miami Brickell Hotel

Citizenm Miami Brickell Hotel

11 SE 10th Street The Shops At Mary Brickell Village, Miami, FL 33130
Traveller (58)
Miami Brickell Citizen M MBR
Room & Suite (16)
FT Citizen M Plate Stacker EC RB
Dining (4)
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Avg. C$570 /night, 2/13 - 2/14
C$585
per night
C$471
per night
C$356
per night

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About

#29 of 143 hotels in Miami
4.8 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
4.3 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
In a city with year-round sunshine, you'll enjoy any stay at citizenM Miami Brickell with a splash. Guests at our downtown Miami hotel get affordable luxury – Miami-style. This means guests don't pay for the usual hotel cliches (like chocolates on pillows), instead getting top-quality hotel essentials. Every citizenM room is optimised for maximum relaxation and designed for (up to) 2 adults. In each bedroom: an XL king-size bed with the fluffiest pillows, a walk-in shower with jungle-like water pressure, full-size shower gels, a smart TV with streaming capabilities, and superfast free Wi-Fi. And instead of a cold, lifeless lobby, citizenM Miami Brickell has a fabulous living room filled with world-class art, colourful designer furniture, dozens of books to thumb through and 24/7 food and drinks (just like at home). Gym and rooftop pool with skyline views? Check. And if you're travelling for business, you're in luck – citizenM Miami Brickell has 8 stylish and inspiring meeting rooms.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Photo copier / fax In business centre
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English

Location

11 SE 10th Street The Shops At Mary Brickell Village, Miami, FL 33130
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Miami Intl Airport
10 km•
See all flights
Fort Lauderdale-Hollywood International Airport
34.6 km•
See all flights
Brickell
4 min•Miami Metrorail
4.0
4.0 of 5 bubbles341 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Citizenm Miami Brickell Hotel stands out for its vibrant atmosphere and modern, tech-forward amenities that cater to both work and leisure, according to guests. While the service garners mixed feedback, many commend the staff's friendliness and efficiency. Its central location is a hit for easy access to local attractions, though some have noted noise concerns. Rooms are celebrated for their high-tech features, yet their size and storage options have received some criticism. The hotel's cleanliness and refreshing pool area receive positive remarks, but opinions on value and luxury vary among travelers.
Location
Convenient
Atmosphere
Hip
Rooms
Modern
Value
Mixed
Cleanliness
Clean
Service
Inconsistent
Amenities
State-of-the-art

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Detailed Reviews
Mike and Annie wrote a review Oct 2023
3.0 of 5 bubbles
We are both professionals and travel quite a bit for both business and pleasure. I think we needed a stronger tagline to guide us away from this venue....it was definitely not what we expected. The rooms are very efficient in design, but only the size of rooms in a small cruise ship (i.e, the headboard and footboard were both up against a side wall). The room amenities were fully controlled by an iPad..so if the charger was dead, so was your room (and so we needed to be relocated within our first hour after check in).

Given the clientele, the rooftop pool was understandably not a popular amenity...and so 5 of 6 umbrellas were broken and towels were not available until the bartender (thank you, Matt!) took a quick hiatus and grabbed an armful for the guests.

Good stuff here too! Location was excellent in Brickell. We learned the a meaning of "jump elevator." Tap water was free in the lobby (but coffee/tea will cost you). Room gets cleaned every 3 days (more frequent will cost you). Two shampoo types in every shower (but no conditioner, and you can use the shampoo as body wash too).
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Date of stay: October 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Feb 13, 2024
Hey there, Citizen! We're thrilled to hear about your journey with us! It's fantastic that you discovered the bright spots in our prime Brickell location. Water's on the house, so hydrate away! Our compact yet efficient room designs are crafted to give you everything you need without the excess. Who knew an iPad could control your room's destiny? While our use of technology aims to enhance the guest experience, we understand the frustration if it causes inconvenience. We're glad our team could assist in relocating you promptly. Regarding the rooftop pool, we're sorry to hear about the issues. Rest assured, we'll address these concerns to ensure a more enjoyable experience for all guests in the future. Let's give a big shoutout to Matt for his heroic poolside towel save! He's a true gem. And as for the cleaning, extra tidying won't break the bank; you just have to opt in. We're all about giving you choices. Thanks a million for your feedback! We'll consider ways to improve and eagerly await round two – with more poolside bliss! Until then, keep the adventures rolling! Cheers, CitizenM Miami Brickell Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gershon P wrote a review Mar 2023
Tel Aviv, Israel
4.0 of 5 bubbles
If you accept the idea of this type of hotel you could enjoy very much of your stay. The room is very small & the bed occupies the total width of the room, meaning that one of you need to cross its party in order to go to the toilet at night. The room bathroom & toilets are satifactory & there is also a small fridge enabling you to store your drinks & other products. The bar is open 24/7 & you could have your breakfast in the large balcony watching the main steet view. We have been upgraded with breakast, though we don't eat what is served in the breakfast menu. The team is friendly & meet your expectations. The pol was not et been open, but it is very impressive. This hotel is equipped for business people, but could also be used to a couple coming to vacation & prefer staying in downtown Miami in stead of Miami Beach hotels.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Mar 22, 2023
Hi citizen, Thank you for staying with us in CitizenM Miami Brickell! We loved that you look the time to talk about your, not so usual hotel experience. Our concept feels different at first but it seems like you really enjoyed it! We pride ourself on our friendly service and are happy to announce the pool is now open! We hope to welcome you back soon! Until then, safe travels! CitizenM Miami Brickell team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Leonard S wrote a review Nov 2024
San Diego, California
5.0 of 5 bubbles
While the rooms are small they are loaded with comfort options. Comfy bed cool technology that works, even a little book library in your room with some really cool books. Checkin and out was a breeze and the people who work there actually seem like they want to work there. Overall an excellent experience.
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Review collected in partnership with this hotel
Date of stay: November 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Nov 30, 2024
Hi there citizen Leonard, We're delighted to hear that you enjoyed your stay with us and that you appreciated the thoughtful design of our rooms, with their comfortable beds and innovative technology, and our living room space with the curated book library. It’s wonderful to know that our team made your check-in and check-out processes smooth and enjoyable, as they are committed to providing exceptional service. We'll be sure to share your feedback with our team as a reminder of the positive impact they have on our guests. Thank you for choosing citizenM Miami Brickell, and we look forward to welcoming you back on your next trip to Miami! All the best,
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Golden-Venezia wrote a review Mar 2024
5.0 of 5 bubbles
Beautiful, super modern and technological. Over the top location in Brickell. The room is particular, very small and minimalist but has everything you need, furthermore the bed practically stuck between the wall and the window is comfortable and has an excellent view. Very kind staff. I would go back immediately.
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Google
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonny B wrote a review Feb 2024
1.0 of 5 bubbles
I don't usually (have time to!) write reviews on here but i felt this was important. For a number of hours, this hotel left my luggage unattended in the busy reception/lobby area instead of putting my cases away into their luggage room as they promised to. I wrote a complaint email (see below) over 2 weeks ago now on 8th February but citizenM has yet to get back to me. I would like a response please. This should never happen to any hotel guests. Thank you.

.....

Hello,

I would like a response please, and to ensure this doesn’t happen to other guests..

When I checked out of your Miami Brickell hotel today, i left my suitcases with one of your staff. He gave me my tickets for them and said he’d put them away.

Yet when I came back at 17:30 and asked for my suitcases, we realised they had not been put away at all and were still standing by the reception.

I’ve stayed in many hotels and never had this happen before. It’s completely unacceptable.

Please can you ensure staff always put away guests’ suitcases after handing them their tickets. I know it was very busy at reception but it doesn’t excuse my luggage being left unattended for hours.

Look forward to hearing from you.

Warm Wishes,

Jonny
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Feb 24, 2024
Hi CitizenJonny Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay at our Miami Brickell hotel. We deeply regret that your luggage was left unattended in the busy reception/lobby area instead of being stored securely in our luggage room as promised. This falls far short of the high service standards we strive to maintain for all our guests. Rest assured, we take your concerns very seriously and are actively investigating the matter to ensure that appropriate measures are taken to prevent such incidents from occurring. Please accept our sincere apologies once again for the inconvenience caused. We truly appreciate your feedback as it helps us to improve our services and ensure a more positive experience for all our guests. You can reach out directly to discuss this matter further and address any additional concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right. Best regards, CitizenM Brickell Team
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AngelaPoderosa wrote a review Oct 2023
Santos, SP
5.0 of 5 bubbles
Modern hotel, all technological, young and relaxed. Just choose the daily cleaning on the tablet and it will be done. The room is small but the bed is giant. The empty minibar is excellent for making your own breakfast. In fact, breakfast at the hotel costs 20 dollars, which is very reasonable for Miami. I loved!
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Google
Date of stay: October 2023Trip type: Travelled solo
Room Tip: Não é bom para eu precisa de estacionamento .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam M wrote a review Mar 2024
5.0 of 5 bubbles
As stated, what keeps us coming back is the consistency of the experience, the thoughtful location selection, the design, and above all the optimization for sleep and just being a person. When we travel, if there is a CitizenM in town it is always our first choice now. In addition, we often consider adding a city to our itinerary because there is a CitizenM in town and we know we will be well taken care of.
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Review collected in partnership with this hotel
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Apr 10, 2024
Hey Citizen, Thank you so much for your heartfelt feedback! We're absolutely thrilled to hear that our consistency in providing a thoughtful and optimized experience keeps you coming back. It's fantastic to know that our location selection, design, and focus on enhancing sleep and well-being resonate with you. We're honored to be your first choice when traveling and even more so to hear that you're willing to add a city to your itinerary just because there's a CitizenM in town. That's truly high praise, and it inspires us to continue delivering exceptional experiences to our guests. We can't wait to welcome you back for many more memorable stays in the future!
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mwa9o7y6pk wrote a review Jan 2024
3.0 of 5 bubbles
The regular rooms are 1/2 to 1/3 the size of a regular hotel. It’s fine if you are traveling alone for 2days. I felt like I was in a camper. The staff was helpful and nice. They changed us to an accessible room. If you are over 40 and traveling with someone get an accessible room or a different hotel. This hotel is not for family vacations. The location in Brickell was excellent however. Lots of restaurants and things to do in the area within walking distance.
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Review collected in partnership with this hotel
Date of stay: December 2023
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Jan 13, 2024
Appreciate your honest take on your stay at CitizenM Miami Brickell. We get it – the room size might be snug for extended stays, especially if you're used to more space. Thank you for highlighting the helpful and nice staff – they're our rockstars. Totally understand if our vibe wasn't the best fit. On the bright side, we're stoked you liked the Brickell location and the plethora of things to do around. If you ever feel like giving us another shot or need recommendations, we're here. Safe travels on your next adventure! Cheers, CitizenM Miami Brickell Team
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Fiona H wrote a review Apr 2023
La-Baule-Escoublac, France
4.0 of 5 bubbles
On arrival on the lower level it was not quite clear where to check in, you have to go up to the 2nd floor. The check in was straight forward, using the touch screen and guided by an ambassador. I was a little disappointed with my room to start with, size was quite small, the hand wash sink, was in the room and not in the bath room. But actually it grew on me. The open wardrobe was just inside the entrance door, which freaked me out on the first day as I thought there was someone in my room, but it was just my clothes. The ipad for the room functions, TV, AC, Lighting was cool. The downside in that location was loud music outside the hotel (not sure where it was coming from) until 0500hrs in the morning, was disturbing and annoying. Breakfast, was a simple buffet but a good selection to choose from and staff were extremely helpful and friendly. I enjoyed my stay and would recommend this hotel. The location is good, price is OK. I was disappointed to discover that the pool WAS open and usable when at the time of booking and on the ipad it indicates that the pool was closed and not ready yet, I discovered this on my last day.
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Review collected in partnership with this hotel
Date of stay: March 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Apr 17, 2023
Hi citizen Fionah, Thank you for visiting CitizenM Miami Brickell and telling us about your stay! We are so happy to see that you loved your time in our hotel! We love to see that our unique room grew on you! We also strive on providing exceptional service and are so happy to hear you enjoyed connecting with our ambassadors. We hope to be welcoming you back soon, until then - safe travels! CitizenM Miami Brickell
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diskinann31 wrote a review Jun 2024
Washington DC, District of Columbia
1.0 of 5 bubbles
Lack of empathy from staff when I woke up to a flooded room from what seemed like a leaking shower. Unfortunately I had left my big backpack that had my clothes in it on the floor. I had dresses in there for my birthday and they all got soaked. Some of my other personal possessions were soaked. Only thing dry were my pjs..the hotel staff reacted with "there is a laundry place nearby to wash your clothes". Unbelievable that they think this is the appropriate reaction. I was visiting for a weekend so I had an entire itinerary of things planned but instead found myself in my pjs looking for jeans and a top nearby to wear for the day so I can do what I came to do in Miami. In the end they comped one night when honestly they should have just refunded my stay completely - they ruined my day.
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Review collected in partnership with this hotel
Date of stay: May 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Stefanakis, General Manager at Citizenm Miami Brickell Hotel
Responded Aug 27, 2024
Hi there citizen, We are truly sorry to hear about your experience. A flooded room is indeed an unexpected and unpleasant event, and we understand your frustration and disappointment about the refund. Thank you for your feedback regarding our team's response and we will certainly share it with the team as we continue to improve our procedures and training. Our management team will be reaching out to you directly to discuss this matter further and find a satisfactory resolution. All the best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Ilona S asked a question Jan 2024
13 contributions14 helpful votes
Is there a Resort fee?
Answer from Melissa E
Burlington, Canada2 contributions
It’s not a resort. No hidden fees.
hopey asked a question Oct 2022
Nottingham, United Kingdom279 contributions18 helpful votes
Hi Do you offer airport and cruise port shuttles?
carol_lumi asked a question Oct 2024
Miami, Florida
Is the pool heated?
Joselyne F asked a question Jun 2024
Lima, Peru3 contributions
Tienen mini bar las habitaciones?
Matko G wrote a tip Jul 2024
Zagreb, Croatia158 contributions31 helpful votes
1.0 of 5 bubbles
"Unprefessional staff, especially bar and restaurant,as hotel is half automated, ok, I am fan of it, the stafe became customer unsensitive..."
Read full review
Dunromin wrote a tip Dec 2023
Edinburgh, United Kingdom115 contributions79 helpful votes
5.0 of 5 bubbles
"At busy times the metro train from the airport is quicker than an uber"
Read full review
lauren wrote a tip Nov 2023
Atlanta, Georgia9 contributions1 helpful vote
5.0 of 5 bubbles
"Plan ahead. Secure parking offsite. Travel light. Don't bring your children, this is a hip hotel, not a holiday inn."
Read full review
MFL504 wrote a tip Jul 2023
New Orleans, Louisiana130 contributions82 helpful votes
5.0 of 5 bubbles
"There is no onsite parking. You need to park in the center across the street, it's a few blocks walk."
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Foody lover wrote a tip Jun 2023
London, United Kingdom27 contributions11 helpful votes
3.0 of 5 bubbles
"Take your own drinks……"
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Not the right property for you?
There are more places to choose from in the Miami area.
PRICE RANGE
C$242 - C$475 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
252
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Citizenm Miami Brickell Hotel - UPDATED 2025 Prices, Reviews & Photos

Frequently Asked Questions about Citizenm Miami Brickell Hotel
Which popular attractions are close to Citizenm Miami Brickell Hotel?
Nearby attractions include Brickell City Center (0.3 km), The Escape Game Miami (0.3 km), and Blue Martini Brickell (0.2 km).
What are some of the property amenities at Citizenm Miami Brickell Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Citizenm Miami Brickell Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Citizenm Miami Brickell Hotel?
Guests can enjoy a rooftop bar, a lounge, and breakfast during their stay.
What are some restaurants close to Citizenm Miami Brickell Hotel?
Conveniently located restaurants include Cafe Americano | Brickell, Marabu Restaurant, and Barsecco.
Are there opportunities to exercise at Citizenm Miami Brickell Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Citizenm Miami Brickell Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Citizenm Miami Brickell Hotel?
Many travellers enjoy visiting Black Police Precinct and Courthouse Museum (2.4 km), Freedom Tower (1.8 km), and Barnacle State Historic Site (6.6 km).
Is Citizenm Miami Brickell Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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