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We were told we were receiving a refund of $119.78 well over a month ago. No response to messages via Marriott nor emails. Is this normal practice? Promise and then ignore anyone not from USA? This might explain why you're so difficult to contact. Confirm...More
Thank Scott M
Response from Humberto F, Front Office Manager at Aloft Miami BrickellResponded yesterday
My name is Steven Monsalve, I am the Front Desk Supervisor at the Aloft Miami Brickell. Thank you for taking the time to share your experience with us. I apologize if you were promised a refund that has not been processed into your...More
The hotel staff was friendly and helpful from the moment of check in on the August 13th right thru August 16th when we checked out . The rate was a little different but the receptionist offered us a free continental breakfast each day with a...More
I stayed at the Aloft 1 day, it was awesome. Very clean, and spacious. The front desk staff is awesome. Aleyah has a beautiful spirit, and very helpful. I would definitely come back and recommend that hotel!
Let me start off by saying that I’m in the hospitality industry also and I believe when you come across such great customer service as I did at the Aloft Miami Brickell it should be shared. Aleyah at the front desk has exceptional customer service...More
I stay very frequently because with my first couple of stays the staff made me feel like I was coming home for a couple of days. Manuel in valet is wonderful. He always remembers me, has my car waiting before I make it downstairs and...More
Celebrate your style at Aloft Miami-Brickell! Set in the financial district and minutes from Downtown, Port of Miami, Miami Beach, and major attractions like American Airlines Area and Bayside. Walk & explore ...More-only a block from Brickell Metro train station and Mary Brickell Village (shopping, restaurants, nightlife, groceries).Our new Brickell hotel is unlike any other hotel in the Miami-Brickell area. You can mix and mingle over drinks and appetizers at our in-house W XYZ Bar. Relax in our Re:mix lounge, while shooting a game of pool and listening to some tunes. Plan a meeting in Tactic, our sleek meeting space, and come check out our beautiful Backyard for outdoor events!Rest easy, our guest rooms start on the 7th floor. Featuring loft-inspired rooms and suites with ultra-comfortable signature beds, oversized showerheads, custom amenities by Bliss Spa, and more. Every guest enjoys a 42" LED TV, desk with ergonomic desk chair, and connectivity station to maximize work and play.About Us:Aloft Miami-Brickell opened in August 2013. This vibrant and fresh hotel brand is a vision of W Hotels and part of Starwood. Offering 'Style at a Steal' this select-service hotel features loft-inspired rooms and suites set in a fresh and vibrant atmosphere. Offering 'Style at a Steal' this select-service hotel brand is doesn't feature room service, but does feature:(All items open 24 hours unless otherwise listed)* Re:fuel Grab & Go Snack Station- featuring healthy snacks, light meals, and sweet treats. * Re:mix Lounge- featuring mood music, a pool table, comfortable seating, and board games. * Re:charge Gym- connect your iPod/Android to brand new Life Fitness equipment, free weights, and yoga mats.* In-Touch Business Center- Check emails, print directions, or just surf the web.* W XYZ Bar- enjoy signature cocktails and appetizers. (5pm-12am)* Splash Pool- take a dive, swim some laps, or simply catch some rays. (6am-11pm)* Tactic Meeting Room- available for rent. Less
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Response from DrSherrieND | Reviewed this property |
Our experience, Gary, was that by the time we got off the ship, and got our luggage, and got through customs and immigration, and got a cab and got TO the hotel …. they were ready for us. ;-) It would help to contact them... More
Our experience, Gary, was that by the time we got off the ship, and got our luggage, and got through customs and immigration, and got a cab and got TO the hotel …. they were ready for us. ;-) It would help to contact them ahead and mention that you might be early...