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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#8 of 152 hotels in Miami
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover a new dimension of worldly travels paired with unrivaled hospitality at InterContinental Miami. Set in the heart of Miami, our hotel offers richly appointed accommodations with breathtaking views along Biscayne Bay. From dramatic digital artscapes, 653 luxury guestrooms & suites, we specialize in stylish flair and world-class service. Relax at mySpa, enjoy a cocktail at Toro Toro and experience all that our hotel has to offer. #MiamiStartsHere
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Aerobics
Children's television networks
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Evening entertainment
Patio
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
City View
Languages Spoken
English, Spanish, Portuguese
Location
100Great for walkers
Grade: 100 out of 100
72Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
100 Chopin Plaza, Miami, FL 33131
Getting there
Bayfront ParkMiami Metromover2 min
First StMiami Metromover7 min
Rental CarsSee car hire from US$28/day
7674Reviews233Q+A100Room tips
Reviews
Traveller rating
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Most Recent
Alexis was so kind - helpful and informative. Love talking with him and learning more about Miami and activities! He needs a raise Was here for the miami marathon and Alexis really made my trip with all the tourist activities he recommended!!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
We really enjoyed our spacious room with a great view of nearby Bayfront Park and Port of Miami Cruise Terminals. In the distance we could see high rises lining Miami Beach. We booked our stay for multiple nights so we could explore the area and also be conveniently located for an upcoming cruise out of Miami. The front office staff were very always attentive, courteous and helpful. We were able to check in early, which was greatly appreciated since we had arrived early after finishing up a cruise in Fort Lauderdale. IHG Diamond status has its benefits, lol. On our final night, we needed boarding documentation that had been recently emailed printed out. Marlon Z. helped get that done, which was greatly appreciated. Thanks Marlon! My wife and I enjoyed breakfast at OLÉ each day during our stay. Such a friendly, helpful staff, including Madeleine (hostess), Brandy (my server multiple times), Ariesa (server; blame autocorrect on my phone for incorrect spelling of your name, sorry!), Fritho (omelette station), Merana (fruit & cold cuts section), Carolina (dining area attendant) and Madelena (manager). The selection of fruit and rolls/pastries was excellent, but make sure to get an omelette made to your liking. Food in warming trays and on display in baskets/bowls was quickly replenished as needed. Plates and cups were quickly cleared. All told breakfast at OLÉ was an excellent way to start each day and the people I mentioned (and others) were a big reason why. Madelena and her team did a fantastic job. On the 5th floor, if memory serves, this facility has a very nice outdoor pool and deck with plenty of lounge chairs and some umbrellas. There is also a very nice poolside bar. Inside there is a spa and workout facilities. There is a large convention space with long hallways on the 2nd floor -- great for walking laps if you don't like treadmills and don't want to go outside because it's hot/humid or nighttime. InterContinental Miami has a great location. There is a stop on the free Metromover located just up the street, less than a block away at Biscayne Blvd. About 2 blocks away is a Whole Foods. CVS and Walgreens locations are within easy walking distance of the hotel. Some of the nearby storefronts are still vacant/shuttered as a result of the pandemic but I never felt unsafe while walking around, even late in the evening. The only downside is you won't find any fast food in the immediate area. There is a Chick-fil-A and McDonald's a few stops away on the Metromover.…
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded Nov. 8, 2022
dwc13TA, First, thank you for your lovely review of our hotel and choosing us as your pre-cruise destination. I greatly appreciate all of your kind words for each of the amenities you experienced on property and will be sure to share those sentiments with those whom you named. I am thrilled you fully enjoyed our location and you were able to move about the city to also experience all that Miami has to offer. We certainly can't wait to welcome you back as an IHG 1 Rewards member.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alexis was great! Very clean rooms, construction was louder than expected but I wasn’t spending much time in the hotel room. It wasn’t a negative issue, amenities were nice and nothing out of the ordinary!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 2 days ago
Robertmac1994, What a wonderful way to arrive at our hotel via our Lobby Ambassador greeting! Thank you for sharing your review and glad you appreciated our accommodations and guest service. Hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first visit to the InterContinental Miami. My husband & I stayed for 2 nights (Wednesday - Friday) using IHG reward points + 1 anniversary night. ARRIVAL/CHECK-IN: The very second you arrive a bellhop will race to your car, grab your luggage, speedwalk to the front desk & wait for a tip; be sure to have cash on hand. A rep named Marlon checked us in. It went fairly smoothly, minus having to remind him 2-3x that we had two back-to-back reward reservations. Note: If you do that, they'll make sure you do not have to switch rooms in the middle of your stay; however, they will also place a $100 incidental hold on your credit card for each reservation. ROOM: Prior to arrival, I contacted the hotel more than once to request a quiet room away from construction & elevators. Thanks to my Diamond Elite status, the hotel upgraded us to a 1 King Classic Bay View room free of charge; we were assigned #1308. However, noise was still a major issue (see below). • Amenities: No microwave or robes. There was, however, a coffee maker, hairdryer & safe. The mini refrigerator is stocked full of overpriced drinks/snacks, rendering it unusable for guests. • Bath: Good size. Pressure was a bit weak & water warm (not hot). However, there were long black hairs strewn all over the bathtub & sink. I rinsed them down the drain myself. • Bed: Bed & pillows were decently comfortable; medium firmness. We're glad we brought our own soft pillows. • Cleanliness: Mostly clean, minus the hairs. We requested a refresh on Thursday at 3:30 PM or after. Despite the do not disturb sign, housekeeping knocked on our door at 1:30 PM. They returned later & tidied up the room. • Decor: Lobby is beautiful, but hallways & rooms are a bit dated (e.g. scuffed wallpaper, stained carpets). Rooms are undergoing renovations though. • Heating/cooling: Absolutely FRIGID when we arrived. For reference, we keep our home at 68° & arrived wearing long pants and shirts. Heating didn't appear to work, so we turned the unit off for the duration of our stay. Room was very humid. • Sound: Very loud. When a guest or housekeeping shuts a door, it shakes the window in your own room. There was partying on an event space (boat) outside our window on Wednesday. And construction begins at 8/9:00AM. Despite work being done on the 23rd(?) floor, we could hear the drilling all day. I asked the front desk if we could be moved to a lower floor; however, there were no single bed rooms available anywhere below floor 13. They were, however, very apologetic. Just be mindful if you're here to rest or work during the day. • TV: 55" Smart television. Clear reception w/ standard selection of channels. We mostly used our Netflix account. • View: Lovely view of the harbor, cruise ships & sunrise. • WiFi: Good; the username/password is located inside your room key card. DRINKS/FOOD: • No free breakfast offered; however, Diamond Elite members can choose a free breakfast buffet at ¡Ole! one morning (worth $74.60 for 2 people, including taxes & an automatic 18% gratuity). The quality/selection of food was a step up from say a Holiday Inn Express. We particularly liked the made-to-order omelets, chocolate croissants, fruit & fresh-squeezed OJ. CUSTOMER SERVICE: Mostly good, minus a few communication mishaps. The hotel graciously honored 1:00 PM check-out, which worked out perfectly for our cruise. LOCATION/PARKING: • Location: Close to the water & cruise port • Parking: Not needed Would I recommend/stay again? Yes, using IHG points. I would not, however, stay again until construction is complete.…
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 3 days ago
TLP42217, Thank you for sharing your feedback during your recent stay in Miami, and. Happy Anniversary! I am glad to know that you appreciated your upgrade along with our stunning views and amenities. We certainly look forward to welcoming you back with our new room product and thanks for being a Diamond Elite member! All the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The InterContinental Miami is one of the nicest hotels I've ever stayed at. From check-in to check-out, the experience is always flawless. Ever person on staff is courteous, friendly and helpful. The rooms are impeccable. And the entire hotel is welcoming and clean. I love to stay here and hope I'll be back in the near future!
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Date of stay: January 2023Trip type: Travelled on business
Rooms
Service
Sleep Quality
Room Tip: All rooms are awesome. Elevator noise might bother some, so ask for a room away from elevator.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 6 days ago
Y6837PX joannel, Thank you for taking a moment in reviewing your recent stay with us. We are so grateful you chose us as your Miami hotel of choice and we did not disappoint. Most important, I am happy to hear your service expectations were exceeded by our colleagues and you appreciated your stay. We can't wait to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfy bed. Great lobby. Very quiet rooms. Yes there is construction by the pool but only during the day. Staff goes above and beyond to make your stay wonderful especially Mary at front desk and all the porters and valets. Couldn’t get my uber app working and a porter said, “ let me have your phone.” He then got it up and going and punched in where I wanted to go. Concierge made great recommendations to eat at South Beach and nearby. Highly recommend Fish Called Avalon in south Beach on Ocean and 7th and Komodo in Brickell.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 1 week ago
SportsReporter, Thank you for taking a moment to review your recent stay. I am thrilled that your service expectations were exceeded by our colleagues and able to assist with your UBER reservation along with our Concierge team. We can't wait to have you back again when in Miami!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not one employee took the initiate to help. Everyone just passed the ball until finally it was not manageable. So the hotel itself was fine. Unfortunately, to get anything done you needed to call, check in and then follow up and re-check in to make sure what was needed to be done was in fact done. I called in on 3 separate occasions to make sure my name was updated and at check in, it was not. They almost didn’t let me check in because of it. I lost my wallet (nothing to do with the hotel) had to get 3 separate keys and no one mentioned anything to me about it or told me what to expect or anything with my card being locked. We ordered room service on Saturday night. Of course we knew there was a wait. It was busy. But the time frame came and went. I called to check in at the hour mark and I had to offer him three separate solutions so he could find out where in the process out food was. Finally, I asked the guy if I should come down to see if I could check on the status of my food - he couldn’t see it in his system. He for whatever he finally decided he could walk to go check for me. Got my filet, it was completely rare in the middle. I asked for medium, which is obviously a huge difference. I had to eat the outside of the steak. It came with no potatoes as it stated on the menu.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 1 week ago
U8812JSkatiec, Thank you for sharing your feedback on your recent stay. I am glad our team was able to recover your linked reservation and you enjoyed the hotel grounds. Please accept our apologies on your room service delay and invite you to call our hotel manager directly if we can be of further assistance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edgar was super accommodating and knew the menu like the back of his head and hand. He wasn't indignant and seemed very enthusiastic about enhancing our experience in Toro Toro. A true team player and excellent member of the TT employee team. I will be requesting him in the future as I visit Brickell more.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 2 weeks ago
logansV1493WJ, Thanks for sharing your Toro Toro experience located inside InterContinental Miami. I am thrilled that your service expectations were exceeded by our colleague and you enjoyed your dining experience. We can't wait to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First the room number 2826 the toilet ran all all the time even during the night. The switch that controls the automatic window blinds was wired backwards. So to get the blinds to open you had to press close. I called for a wake up call for 8 am. No call. I called to ask for the hours that breakfast was served on Saturday and was told from 7 till 12 noon. When we arrived at 10:15 am we were told they closed breakfast at 10:00am. Breakfast was included but we had to pay for breakfast in a hotel restaurant. We had credit thank goodness to pay for it. Not what we expected from a hotel of this rating.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Avoid room 2826 and don’t believe what they say about services
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 2 weeks ago
jrotc, Thank you for sharing your feedback during your recent stay pre-cruise. Regarding your breakfast that was included with your stay, the time limitations were dictated by the cruise line included in the guest packages. I am glad you were able to enjoy and plentiful breakfast otherwise, prior to your departure. Hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This time,they didn't put body cream and other iitms you need in the bathroom.the decoration need a reefresh,to old.service at breakfast very bad,need to improve. The hotel is located in a beatifull area.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 2 weeks ago
salomonz802, Thanks for taking a moment to review your stay with us. I am glad to know you appreciated our location and happy to share with will have a very new room product coming very soon. Hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$322 - US$513 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiamiDowntown / Coconut Grove
NUMBER OF ROOMS
653
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Claim Your ListingInterContinental Miami, an IHG Hotel - UPDATED 2023 Prices, Reviews & Photos (FL) - Tripadvisor
Frequently Asked Questions about InterContinental Miami, an IHG Hotel
Which popular attractions are close to InterContinental Miami, an IHG Hotel?
Nearby attractions include Bayfront Park (0.2 km), Escape Hunt (0.4 km), and Silverspot Cinema (0.3 km).
What are some of the property amenities at InterContinental Miami, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Miami, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Miami, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Miami, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental Miami, an IHG Hotel?
Conveniently located restaurants include CVI.CHE 105, Pollos & Jarras, and Farfalle.
Are there opportunities to exercise at InterContinental Miami, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at InterContinental Miami, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Miami, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Miami, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.