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Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
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3,736 Reviews from our TripAdvisor Community

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Showing 2,542: English reviews
new york
Reviewed 2 March 2015 via mobile

Drove down from Four Piont by Sheraton Ft Meyers a three stars hotel to this four stars and check in at 6 pm we were forced to use the valet parking at the beginning which later on got charge of $15 for the service which we do not need. Been traveling all day from Ft Meryers to Ft Lauderdale to...

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Helpful?
Thank V W
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for sharing your recent experience. We always appreciate hearing from our guests as it provides us with invaluable insight as to where improvements may be made. Our teams work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments have been addressed with our food and beverage and front...

Reviewed 28 February 2015

I stayed here just for one night this past week. The good: excellent customer service from maintenance and shuttle drivers; close to airport; nice bar; nice shuttle service The bad: not so good service from the front desk; thin walls - you can hear everyone walking/talking in the hall; unreliable room service Things started out well. The shuttle pick up...

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Helpful?
1Thank Tammy B
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it appears that we missed several opportunities with your visit. Please accept my apology for any inconsistency in service that you may have experienced. It is our intention to always provide consistently high levels of service to our valued guests. It is...

Carouge, Switzerland
Reviewed 28 February 2015

We booked a night at the Sheraton Miami Airport hotel as a treat to enjoy after a 10 hour flight from Europe before we travelled to our Florida resort destination. This was a mistake. To add further enjoyment to our stay we booked a "Club Room" hoping to relax after our long flight and enjoy the hospitality of the lounge...

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Helpful?
1Thank Cathy F
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We always appreciate hearing from our guests no matter what the circumstances and while I wish you had a better experience, it is feedback like this from which we learn and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. Your comments have been addressed with both...

Atlanta, Georgia
Reviewed 27 February 2015

Received awesome service from Amanda at the front desk, Michael at Valet (and whole crew), and Jay at the bar. Average hotel with above average service. The rooms were clean and neat. Just costly for what you get.

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Helpful?
Thank kworthy
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We truly value and appreciate your recognition of our associates. They make every effort to exceed our guests’ expectations at every opportunity. I will share your comments with our teams and especially with Amanda, Michael and Jay. Thank you for your recommendation and we hope to have another opportunity for a future visit. Kind regards, Jon K. Wubbena, CHA General...

Salt Lake City, Utah
Reviewed 26 February 2015

Most of the staff here are friendly - they just struggled to get the room billing right. A co-worker and I came here for a conference. My room wasn't ready when I checked in so they charged my credit card told me to wait about 10 minutes and they would bring my room key. After waiting 25 minutes, I did...

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Helpful?
Thank th661205
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you so much for taking the time to comment on your recent experience, I apologize for the wait time you experienced both at check-in and in our restaurant. Our hotel was fully committed with numerous late check-outs adding to the increased traffic. Please know that we do take your comments to heart and we are addressing the concerns that...

Tamarac, Florida
Reviewed 26 February 2015

I work with the public every day as a nurse so I really appreciate good customer service. I have a problem in my room with the toliet so I called the front desk and was advised that some one would be up to look at it. I was surprise at how quick someone came up. The workers name was Chris...

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Helpful?
Thank ismary a
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We are delighted to hear that you enjoyed our hotel and hospitality. Customer care is amongst our highest priorities and it is always gratifying to hear that a member of our team succeeded in ensuring that our guests experience that care. Thank you for recognizing Chris Reed's efforts. Your recommendation is appreciated and we will look forward to the next...

San Diego, California
Reviewed 24 February 2015

I didn't stay here so you can take my review with a grain of salt if you want - but I wanted to post this. I rarely post bad reviews - so that says a lot but I wanted to spare some people their time. I called for a day rate as I posted a question on here and a...

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Thank Bessca
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for taking time to post your recent experience in attempting to book a day-use room. Please accept my apologies for the manner in which this was handled. Several things impact our ability to accommodate early arrival requests. Although we did not offer day use, you had the option of booking the $299 rate, which would guarantee you a...

new york
Reviewed 23 February 2015

Checked in late and had a super early flight in the morning...so, I was hoping everything would go smoothly. Didn't happen. The airport shuttle -- advertised to run on 15 minute intervals -- took over 30 minutes to arrive. When it did arrive it was completely packed. At the last stop, people were standing in the aisle and the driver...

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Thank brxbmrzfan
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

I am sorry that you had such a disappointing experience. We always appreciate hearing from our guests no matter what the circumstances as it provides us with valuable insight as to where improvements may be made. We are unable to research where we went wrong and to whom you sent follow-up emails but would welcome hearing from you. Please feel...

Los Angeles, California
Reviewed 20 February 2015

This is a typical airport hotel. It seems to be the closest to the airport with the fastest transit times. What makes it stand out is the good food. We had lunch on the outside patio facing the golf course and room service for dinner. The food was delicious. Another attractive feature is the large, well decorated bar.

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1Thank ktw53721
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and dining experience. I will share your comments with our Chef and the rest of the culinary team. We appreciate your recommendation and hope to have another opportunity to welcome you back to Miami. Kind regards, Jon K. Wubbena, CHA General Manager

Portsmouth, New Hampshire, United States
Reviewed 20 February 2015

Victor at the bar is exceptional for friendliness and service. All areas of personnel are friendly, courteous and accomdating! Beds are the most comfortable. Rooms are clean. The only area of improvement is the restaurant. Great service but food just ok.

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Thank L Davila P
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you so much for your review. We are delighted to hear that you enjoyed our hotel and hospitality. Our staff works hard to deliver an exceptional guest experience so they will be pleased to learn that they did just that. Thank you for recognizing their efforts. I will share your kind comments with our teams and most especially with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 

Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142-6704
Region: United States > Florida > Miami
Price Range: $173 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
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Also Known As:
Wyndham Miami
Miami Wyndham
Hotel Style:
#11 Business Hotel in Miami
#37 Family Hotel in Miami
#38 Romantic Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Miami Airport Hotel staff and other travellers.
86 questions
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Questions? Get answers from Sheraton Miami Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golf course side (south) of the hotel because it is quieter.”
 of 5 bubbles carlogC3827ZQ, 30 Nov 2016 | Read review
“Beds soft as cotton”
 of 5 bubbles Sammette, 28 Nov 2016 | Read review
“Rooms at the Rear overlook the Golf course with Miami in the distance, The front rooms overlook the airport.”
 of 5 bubbles trio-sdc, 20 Nov 2016 | Read review
“Over looking the golf course.”
 of 5 bubbles DorW21, 16 Nov 2016 | Read review
“upper floors, suites when the renovations are completed”
 of 5 bubbles andrewbT8000YK, 8 Nov 2016 | Read review
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