My wife and I have been staying at the hotel every January for the past 25 years, and for good reasons. Most importantly, Winnie Tseng-Leon and her team ensure that the rooms are beautifully maintained and the hotel service standards couldn’t be better. Simply ask and you shall receive, be it extra coat hangers or a bath robe. The Pullman is ideally located on the Lagoon with easy access to MIA via the complimentary minibus service or to South Florida’s road network to other points of interest. It is not merely an “airport “ hotel, but a place to relax, enjoy the sunsets by the pool, hang your hat and stay awhile.
The hotel is conveniently located near the airport. Shuttle service is good. Pool outside and amenities are a 10 min walk from the hotel. No wonder the airline staff stay here as well. Breakfast was not included so it could add to your cost. Overall a good place to stay
We reserved and fully paid 6 weeks prior to our arrival. We arrived early and asked if they would store our bags until our room was ready so we could enjoy a day in Miami. We were advised that the hotel was overbooked and they no longer had a room for us. We were given a form to take to another hotel and they shuttled us there. The alternative hotel was the Hilton and it was nice but the process by Pullman was definitely frustrating. Just a warning to people looking to book this hotel. The reception staff at both hotels were friendly but the overbooking was unprofessional on the part of Pullman hotel.
a 1 night stay post cruise , busy hotel, great reception staff , yes rooms were a little tired, but bed comfy and clean , nice pool area , only 1 gripe , couldnt always get a drink from the bar (unattended) , but we couldnt fault the location and great shuttle service to he airport & to be frank we would use again for the convenience & location
Typical airport hotel - rooms perfectly adequate but rather tired. Terrible shower! However the food from the bar menu was excellent along with a wonderful barman. The restaurant was closed. Location good and good bus service to and from airport
There is nothing contemporary about this hotel. This hotel is not worth the money that you pay. I had a King room on the 14th floor with a water/city view. The room costs $232 plus $23 for parking. I was really looking forward to the hotel stay based on some of the reviews and pictures I've seen online. I was disappointed and uncomfortable. This hotel is very old and needs updating. When I opened the door to the guest room, it smelled like ben gay. The carpet is old and worn and needs to be replaced. The walls. doors, hallways, everything is old and has been painted and repainted. The guest room appeared to be large. But I noticed that there may have one time been a sofa in the room and now there is just a little round table sitting in that space. Most of the TV channels did not work. The bathroom was very dated. It had an older tub/shower combo. There were only enough towels for one person, one face towel, one bath towel, one hand towel. There was no snack bar or vending machine. The only place to eat was the restaurant and once they closed, we were told to order door dash or uber eats. Check-out is at 12pm. but housekeeping knocked on our door at 9am asking what time we were checking out. The bed was clean and okay to sleep in. There are a lot of more modern hotels in the area, and I would say to choose one of those. The most I would pay for a room at this hotel is $120 including tax. It's not worth a penny more. Also, they charged $100 dollar deposit and still have not returned the deposit. They have all the monetary business practices that you would expect to see at a 4-star hotel, but they do not deliver 4-star quality and service.…
Stayed 1 day before a cruise. The hotel is very comfortable and clean. It was quite busy but the staff was very nice and helpful. We enjoyed the pool and the view of the sunset in the evening was beautiful. The restaurant was open for breakfast which was good, but not in the evening. We had our pizza in the lounge in the very comfortable armchair. We enjoyed our stay.
Took a day let have left cruise early and flying late. Room ready on my arrival and allowed to stay till 20.00. Room was perfect, big TV, good Wi-Fi. Had something to eat at the bar which was excellent. Transfer bus to airport was on time clean and efficient. A very good stay. Highly recommended.
The hotel itself was very attractive and well kept. The bedroom was spacious and utile with a desk, flat top tv, refrigerator, and nice shower. The beds were quite small, I think they were a full size rather than queen or king, but very comfortable. The staff made this place, though. When checking in, the staff member was cordial, friendly, engaging while showing a sense of humor, and very welcoming. After we checked out and on the shuttle bus to the airport, I noticed that I didn't have my cell phone with me. Knowing I must have left it in the room, I informed the shuttle driver who was about to close the doors and start the trip to the airport, and ran to the front desk to get a key. It took less than 3-5 minutes but the driver was very patient and understanding. All in all, a wonderful experience at the hotel.…
The rooms and service are ok. The food servers are not helpful. Felt judged. The view and the amenities are great! They have an excellent gym, and the pool is peaceful and clean. Their rooms are very easy to find and they enjoy being located near a beautiful area.