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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#9 of 152 hotels in Miami
Location
Cleanliness
Service
Value
Travellers' Choice
Whether you’re traveling for business or pleasure, discover the relaxing South Florida lifestyle at Sonesta Miami Airport, top ranked on Trip Advisor. Located one mile and a half from Miami International Airport (MIA), offering all guests complimentary round trip airport shuttle service. Be minutes away from Miami’s favorite neighbors and attractions, including Port Miami Cruise Terminals (stay pre and post cruise), Brickell, Downtown Miami, Wynwood, Miami Design District, Coral Gables, Miracle Mile and a quick drive to glitzy South Beach. The hotel is also minutes away from the former Miami Marlins Park baseball stadium (now called Loan Depot Park) and the FTX Arena (the former American Airlines arena), home of the Miami Heat basketball team as well as favorite Miami restaurants, nightclubs and attractions. Plan your next special event or business meeting at our Miami hotel. We provide over 5,000 square feet of flexible indoor space, five meeting rooms and a modern and spacious Grand Ballroom. And when you’re ready to unwind, soak up the Miami sun at our outdoor pool, or visit our rooftop fitness center. The hotel has two onsite dining options – Café 950 and Buena Vista Lounge – to satisfy your appetite for Miami-inspired cuisine.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
English, French, Spanish
Location
61Somewhat walkable
Grade: 61 out of 100
35Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
950 NW LeJeune Road, Miami, FL 33126
Getting there
Rental CarsSee car hire from US$28/day
2243Reviews124Q+A100Room tips
Reviews
Traveller rating
- 1,046
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- 93
- 68
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Very basic and overpriced in my opinion however think this is normal for Miami airport hotels. The positive point is the very helpful staff and the Latin cafe across the road. We had some trying to enter our room at 03.00 (they said reception gave them our room number) then the room alarms went off at 04.00 and 05.30 (set by previous guest) not what you want after a 10 hour flight!!!!
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded 3 weeks ago
Thank you for staying with us and taking the time to write about your experience. We are glad to know our colleagues were friendly and the restaurant across the street was convenient. We have shared the issue with the alarm with our housekeeping Team and will be checking things further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Everyone here at the Sonesta goes above and beyond to make you feel at home and well taken care of. If there is an issue with your room, the front desk (Santiago) is quick to call engineering to fix the issue and provide you with another room (things happen, right?). Wilson is an excellent bartender. Always quick with a smile (even through the mask) and a friendly greeting. He is very good to remember what your favorite drink is too… if you are here more than once. And… the van drivers are always super helpful with your bags and very friendly (special shout out to Jesus, the driver, he always makes you feel like you are a family member coming home for dinner… even though I am away from my family and at work). The van times every 20 minutes is super convenient too!! There are for sure more names that I should list here that do a great job… so,,. Sorry to have missed them in this list. Overall… as a business owner who hates hearing her employees complain in front of the customers… and hates hearing those same complaints from employees out in the world…. my hat is off to a great group of people who… even during the rough days… always stay professional and keep the smiles going!! Keep up the great work!! The only negative that I could say is… the rooms are just a little dated… however, they are very, very clean!!…
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Date of stay: July 2021Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Santiago Manzi, Guest Services / Front Office at Sonesta Miami Airport
Responded Jul. 16, 2021
Dear 69suzyp, If it is one thing we strive for, its world class service. Wilson is phenomenal at the bar, both with the drinks and our guests and Jesus can make anyone feel at home, no matter how many miles away you are! We are very glad that you experienced our amazing hospitality and we will welcome you the next time you are in South Florida again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went up to the hotel desk and had to get attention of the front design associate, Bern, who was cleaning his phone and not paying attention to me. After cleaning his phone he went to the computer and asked me what I wanted. Lol terrible customer service. I asked him to find my reservation that I made on Priceline and we said he didn’t see it in the system and I should try back in a hour. I went outside and called the reservations team for the hotel directly. They were able to locate the reservation and gave me a confirmation number for their hotel. I went back inside and asked him if he could look it up with the number and he refused to! After asking again he typed the number in and said he couldn’t find it. A lady named Francina who said she was the manager now got involved. She looked up my reservation through Priceline but could not find it. I called the reservations team again and told them the issue. 45 min has passed, and I am aggravated. I am 4 months pregnant and feeling very sick and Francina not Bern cared or had any alternative solutions. The reservation team member on the phone named Jody was very helpful and booked me a room directly through them. When I went back to the front desk and told them I re booked a room directly through them they told me they could not find the reservation. At this point I wanted a refund from Priceline because I had two reservations they could not find. I was on the phone back and forth with Priceline for an hour trying to resolve this. Bern was very rude to my mother who came in from the car to help me out and rolled his eyes at her continuously. The other guests got treated differently who arrived during the time we were sitting in the lobby trying to get this resolved. I will never return here based solely on the customer service and the supervisor needs way more training. I wanted to speak to another manager but she refused to allow me.…
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded 4 weeks ago
Dear 541winniew, our apologies for the inconvenience you experience during your arrival at our Hotel. #rd party reservations take a while to enter the system, and that's why it's always recommended to book directly. We always do our best to help our guests. However, it seems to have fallen short of your expectation. We will be addressing the issue with Franceina & been to ensure our guests are always treated well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent helpful staff, Very good clean and spacious room for 2 adults and 1 11 year old. The only thing that let the hotel down was the breakfast expensive ($21 each)and not a good selection of food., coffee warm. Would definitely stay again but would have to find somewhere else to eat.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded 4 weeks ago
Thank you for staying with us bullringer, we are happy to hear things went well in our Hotel, with the exception of breakfast. We have shared this with our F&B Team so improvements can be made.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent the night here while traveling and were pleased with the comfortable room and the efficient customer service. The airport shuttle was very convenient. It was all we needed for our stay near the airport.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded Dec. 21, 2022
Dear MaryQ46, we are glad to know hat your stay at our Hotel went well and that you were pleased with our services. If your travels bring you back to Miami, we will be happy to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After 3 hours in the queue for passport control ( I agree, this is not the fault of the hotel ), another hour waiting time for the shuttle. Once arrived at the hotel, another hour to queue for check-in. Room was ok, but norhing special. Restaurant service was slow also, more then 30 minutes waiting time to get the menu. Next evening to our surprise room was not cleaned...we contacted the reception desk, another hour waiting time. If you choose this place, just make sure that you have enough patience to wait and wait and wait.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded Dec. 19, 2022
Dear Reto1961, we are sorry to hear you had delays across multiple touchpoints during your stay with us. We have shared the opportunities with our Team so they can be addressed.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel Near by the airport. The hotel has a shuttle from the airport to the hotel. Huge room with hugh bathtub Bit old design but works well. Good experiences and pretty good for business or staying over nearby the airport of Miami. Recommended
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded Dec. 19, 2022
Thank you very much for staying in our Hotel and taking the time so share your positive experiences!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the second Sonesta property that I have been too and yet again, I am disappointed. The hotel is super dated, and the staff definitely need to improve their customer service skills. Also, the check-n lines at certain times of the day are unbelievably long (likely due to flights) plus you have to PAY for parking. Just pick another airport hotel, this is not it!
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Agsel Corredera, Guest Services / Front Office at Sonesta Miami Airport
Responded Dec. 4, 2022
Thank you for your feedback, we truly appreciate that you have taken the time to write and share your opinion. It is very important for us knowing our guests’ experiences and their point of view in reference to our general services. On behalf of our hotel, I want to apologize for the impression perceived during one of your customer service encounters was not the 5 stars rated one as we strive to provide to our guest. Be certain we have taken well notes about your constructive review and have spoken to our departments involved in order to keep reinforcing our services. We hope to have the privilege of hosting you in a future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vickie B wrote a review Nov. 2022
Buena Experiencia, nose quedamos por miles dias y fuel la perfect mini vacation especially with no kids around, they are pet friendly and even though the have a pet fee it's worth it.... will come back
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Garcia, General Manager at Sonesta Miami Airport
Responded Dec. 1, 2022
We are so glad everything went well during your stay with us. We will be delighted to have you back whenever your travels bring you back to the Magic City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
By far the best property when staying in the vicinity of Miami International Airport. Very pleasant staff members who are always smiling making sure your stay is as comfortable as possible. The front desk is loaded with a very talented team of professional staff members, must make mention of Fran, Lamara, Martha, Otris and the rest of the crew. Also restaurant is very clean, tasty menu must mention Saydar, Gustavo, and Fabie aka ding ding. For sure this is one of the hotel where Staff members go above and beyond in making sure your stay as wonderful as it can be. Louis.
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Date of stay: November 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: high floor
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Agsel Corredera, Guest Services / Front Office at Sonesta Miami Airport
Responded Nov. 5, 2022
We are so touched by your genuine comments and wish to express our sincerest gratitude to you for remembering the names of our crew members, top to bottom and front to back. A truly incredible gesture! We hope to be able to welcome you back again soon...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$182 - US$327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza miami airport hotel miami, miami crowne plaza
FORMERLY KNOWN AS
Crowne Plaza Miami Airport
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
308
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Claim Your ListingSonesta Miami Airport - UPDATED 2023 Prices, Reviews & Photos (FL) - Hotel - Tripadvisor
Frequently Asked Questions about Sonesta Miami Airport
Which popular attractions are close to Sonesta Miami Airport?
Nearby attractions include Cuban Crafters Cigars (1.1 km), Magic City Casino (0.9 km), and St Vladimir Russian Orthodox Church (1.0 km).
What are some of the property amenities at Sonesta Miami Airport?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sonesta Miami Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Miami Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sonesta Miami Airport?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Sonesta Miami Airport?
Conveniently located restaurants include La Patagonia Argentina, Latin Cafe 2000, and La Rosa Fine Cuban Cuisine.
Are there opportunities to exercise at Sonesta Miami Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sonesta Miami Airport have an airport shuttle?
Yes, Sonesta Miami Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sonesta Miami Airport have airport transportation?
Yes, Sonesta Miami Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sonesta Miami Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Sonesta Miami Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.