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The Palms Hotel & Spa

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The Palms Hotel & Spa
The Palms Hotel & Spa
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2,431 Reviews from our TripAdvisor Community

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Showing 1,504: English reviews
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Charlotte, North Carolina
Reviewed yesterday NEW

I just returned from 5 days at the Palms Hotel and Spa. Our visit was excellent. We used all the resort amenities including the Spa. Comfy beds and very nice high quality Turkish cotton bath towels. Very friendly staff. The food was excellent. Lots of farm to table options and farm to "cocktail" specialty drinks. We received a free drink...

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Helpful?
Thank Janymom
Carrollton, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 6 July 2016

Excellent stay in pure luxury. Excellent location on the beach with calm, tranquil, partly shaded pool between hotel and beach. Fruit infused cold fresh water stations in lobby and near pool. Beach service with comfy tanning beds and beach umbrellas beach side with excellent service!! Outstanding views beach side, clean ocean water and sand. Comfy clean, crisp, plush bedding and...

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3Thank Texas055
About Hotel's Favourite Review
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Texas, We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for another luxurious stay at the Palms Hotel & Spa!

Reviewed 2 days ago NEW

The Palms Hotel and Spa exceeded our expectations. We stayed here for our wedding weekend. Upon arrival we were greeted by the very friendly bellman! Check-in was fast and easy. We had a beautiful ocean view room. The minute we stepped foot into our room it smelled like fresh tropical fruits. The room was clean and spacious. It had everything...

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Thank Luzette M
New York City, New York
Reviewed 3 days ago NEW

I stayed with my family and a newborn child in this hotel for an Easter week. The hotel was chosen based on positive reviews on Tripadvisor, unfortunately, I cannot share the same opinion. Paid almost 400 USD per night. There were a number of significant disappointments: 1. Hotel access - the hotel DOES NOT possess a ramp for a baby...

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Thank angren
Huntington, New York
Reviewed 4 days ago NEWvia mobile

Our second visit to this beautiful property was again , terrific ! Our ocean view room was beautiful . We especially loved the beach crew, who made sure our chairs and umbrella were set up and waiting for us each day 🌴only negative , lots of smokers . Restaurant was nice but service a little lacking . Overall , a...

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Thank Maryelyn J
Centennial, Colorado
Reviewed 1 week ago NEWvia mobile

Top notch grounds, room and wonderful service. Ate in the restaurant a couple of times and Noemi was our waitress. She was fabulous. I highly recommend the Palms. There was absolutely nothing to. It love about The Palms.

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Helpful?
Thank mjrck8241
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Thank you for your wonderful five star review! It was a pleasure hosting you at the Palms Hotel & Spa. Please visit us again soon!

Reviewed 1 week ago

We were looking for a place on the beach that was close enough to the South Beach area but not right in the middle of it. Miami Beach is exactly the spot you should stay at if you are looking for a nice beach, relaxing atmosphere, but close enough to all of the activities on South Beach. The Palms Hotel...

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Helpful?
Thank Dan W
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Dan, We are so glad you enjoyed your stay at the Palms Hotel & Spa and took the time to share your great experience with TripAdvisor. We will certainly pass along your kind words to Karina. Please return soon to the Palms for another great trip!

New Jersey
Reviewed 1 week ago

This resort feels like you've escaped the US and landed on an island resort in the Caribbean! The pool was relaxing, and beach access is easy from the hotel. Service was a bit slow at the restaurant and tiki bar, but overall the staff that I encountered acted professionally and were quite friendly. Spa services are very expensive, so be...

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Helpful?
Thank LWSav
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear LWSav, Thank you for your kind words! We do strive at the Palms Hotel & Spa to make our guests feel they escaped to a tropical oasis. Please visit us soon again in Sunny South Florida!

Reviewed 2 weeks ago via mobile

I'm very surprised by some of the negative reviews on here as our stay was perfect. Jean on the front desk provided amazing service (arranging a truly beautiful room for us overlooking the ocean), as did the lobby staff, dining staff and room service. The attention to detail in the hotel is immaculate and there is a very convenient bus...

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2Thank Greig M
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Greig, We sincerely appreciate your positive feedback regarding your visit. We'd love to have you back for another luxurious stay at the Palms Hotel & Spa!

Caguas, Puerto Rico
Reviewed 2 weeks ago via mobile

We stayed 2 nights at The Palms hotel last week , and I have to say that I probably would it got better service at a 2 star hotel. First, when i went to do the check in they couldn't find the payment that it was made to them with the company credit card. I had to call the finances...

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3Thank Yazzmf
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Yazz, Thank you for taking the time to comment regarding your recent visit to Miami Beach and the Palms Hotel & Spa. We are truly sorry that you did not receive the kind of service we are capable of providing and which you deserve. You can send me a private message at fcodio@thepalmshotel.com so that we can discuss and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Region: United States > Florida > Miami Beach
Price Range: $302 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel And Spa
The Palms Hotel Miami Beach
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
The Palms Hotel & Spa Miami Beach, Florida
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#30 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel & Spa staff and other travellers.
71 questions
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Questions? Get answers from The Palms Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We where happy with our Garden view room away from the elevator. We could see the grounds and like the value in selecting the lower floor.”
Janymom, 22 Apr 2017 | Read review
“Sea view room is 50 USD more expensive, which I don't think is worth paying for. City view was nice, and, I believe, is much quieter.”
angren, 20 Apr 2017 | Read review
“we requested an upgraded room and got it.”
gwayland2017, 5 Apr 2017 | Read review
“Sea view is a must”
2468mag, 31 Mar 2017 | Read review
“We paid the extra fee to have a room with the ocean view and I am SO happy we did. The view is exceptional!”
  • View from the 7th floor
KatherineZ420, 29 Mar 2017 | Read review
5 of 5