The Palms Hotel & Spa
3025 Collins Ave, Miami Beach, FL 33140
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Avg. C$785 /night, 3/28 - 3/29
C$1,166
per night
C$791
per night
C$416
per night
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About
#49 of 212 hotels in Miami Beach
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Women-owned
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The Palms Hotel & Spa combines genuine service, laid-back sophistication, and oceanfront serenity into an award-winning independent resort, where wellness and green practices are at the center of each guest experience. A unique destination for AVEDA spa experiences, natural gourmet dining, and unrivaled beachfront fun, our Miami Beach hotel boasts 251 spa-inspired guest rooms and suites, plus 8,000 square feet of space for meetings, weddings, and special events.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Patio
Highchairs available
Paid private parking on-site
Yoga classes
Fitness / spa changing rooms
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish, Portuguese
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Miami Intl Airport
16.3 km•
See all flights
Fort Lauderdale-Hollywood International Airport
29.9 km•
See all flights
Rental Cars
35 Restaurants
within 0.5 kilometers
Reviews
4.3
(5,908)
Reviews summary
This summary was created by AI, based on recent reviews.
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The Palms Hotel & Spa garners praise for its cleanliness and stylish atmosphere, with an elegant and tropical charm that resonates with guests. While the service receives mixed reviews, ranging from commendable attentiveness to criticism over slow responses, travelers appreciate the prime location with its easy beach access.
However, noise disturbances are a common concern, and many guests feel that the value proposition is undermined by steep pricing for rooms, dining, and amenities, despite the hotel's modern facilities and inviting pool area.
Location
Convenient
Atmosphere
Stylish
Rooms
Cramped
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Well-appointed
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Traveller rating
- 3,549
- 1,405
- 472
- 252
- 230
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Detailed Reviews
Every stay in a hotel starts with the reception. In this case it was a very bad start. When we arrived on February 18th, early evening the reception was disheartening. No smile, no welcome, the person at the reception pretending not to hear a question, no guidance to the facilities of the hotel, just awful. Fortunately it went uphill from there: the restaurant staff in particular is lovely, the food we sampled was excellent (including the breakfast), relaxed atmosphere in the hotel and great poolside and beach facilities. Location is fantastic and the rooms have a good size and sunrise views over the ocean (provided you book the ocean view room)
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Date of stay: February 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
Our stay at The Palms in Miami Beach was an unforgettable experience. This beautiful boutique hotel offers a perfect blend of luxury, relaxation, and top-tier hospitality. From the moment we arrived, the check-in process was smooth and welcoming, setting the stage for a fantastic stay. Our top-floor room was both stylish and comfortable, with elegant decor and breathtaking views that provided a peaceful retreat above the lively energy of Miami Beach. The bed was incredibly comfortable, ensuring restful sleep each night, while the modern, well-equipped bathroom added to the overall sense of relaxation and convenience. The hotel's amenities truly stand out. Whether lounging by the pool or unwinding on the pristine beach, every moment felt like a getaway within a getaway. Dining at the on-site restaurant was another highlight, with a fantastic gourmet breakfast and a memorable anniversary dinner that exceeded expectations. To make our visit even more special, we indulged in a relaxing couples massage, which added an extra touch of tranquility to our trip. The only minor drawback was the TV system, which felt a bit outdated and less intuitive than expected. However, this small inconvenience did not take away from the overall experience. A special mention goes to Preston and Yamila, whose outstanding service made our dining experiences even more enjoyable. Their attention to detail and warm hospitality truly stood out. The Palms Miami Beach is a true gem, offering a mix of luxury, comfort, and exceptional service. From start to finish, our stay exceeded expectations. Highly recommended!
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed 4 nights and overall found the hotel to be just what we were looking for to relax. The stay didn't start off so well, we checked in on the first day in the evening and had to report issues with the toilet flush on 2 occasions that same evening. The following morning we had the same issue even though I was told it was fixed twice. This time the Manager took control of the situation and arranged for us to move room, for the inconvenience she wavered the resort fee for all 4 nights and gave us a free cabana at the pool for the day (I think her name was Maria). The pool is nice and quiet and provides food/drink service to your loungers. There is also access to the private beach area where loungers are included with a bar area too.
There are a few local shops and restaurant, we found a great place for breakfast called Crema which we used everyday.
There isn't a huge amount to do for children so I would recommed this hotel more for adults with it also having spa facilities.
There are a few local shops and restaurant, we found a great place for breakfast called Crema which we used everyday.
There isn't a huge amount to do for children so I would recommed this hotel more for adults with it also having spa facilities.
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Date of stay: September 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We love The Palms. This is our 12th visit to The Palms and it has not disappointed. The rooms are fresh, clean and updated. We noticed over the years they continuously paint, update furniture and make changes to the rooms and lobby and restaurants keep everything stylish and fresh. The grounds are lush and feel so tropical. The food is pricey but tasty and high quality. For the most part the people working in the hotel are so kind and welcoming. At the beach you get chairs and umbrellas and can order drinks and food if you wish.
The Director, Maria and front desk staff however are not as good as the rest of the resort. On the last day of our stay of we were enjoying sunning around the pool. I noticed a strong smell of bleach but didn’t think much of it. When I went to get up and put my cover up on I noticed the colour of my cover up had been bleached where it touched the ground while hanging on the back of my chair. I picked up my book which had been sitting on the ground and it was also bleached and discoloured. When I brought it to the attention of the desk staff their first reaction was “we don’t use bleach sooo”… I’m not sure exactly what they were insinuating with that comment but it definitely wasn’t helpful. I asked for compensation for my cover up and they would only give me half of the value because I didn’t have a receipt! Who keeps their clothing receipts or brings them on vacation!?!?
Shockingly they didn’t even care to come see where the bleach was and no one came to clean it up.
This wasn’t the best end to an otherwise lovely stay.
I believe this stunning hotel could improve the customer service and friendliness of the desk staff. Specifically Maria could have done more and been more helpful to loyal, long time guests. Very disappointed ☹️
The Director, Maria and front desk staff however are not as good as the rest of the resort. On the last day of our stay of we were enjoying sunning around the pool. I noticed a strong smell of bleach but didn’t think much of it. When I went to get up and put my cover up on I noticed the colour of my cover up had been bleached where it touched the ground while hanging on the back of my chair. I picked up my book which had been sitting on the ground and it was also bleached and discoloured. When I brought it to the attention of the desk staff their first reaction was “we don’t use bleach sooo”… I’m not sure exactly what they were insinuating with that comment but it definitely wasn’t helpful. I asked for compensation for my cover up and they would only give me half of the value because I didn’t have a receipt! Who keeps their clothing receipts or brings them on vacation!?!?
Shockingly they didn’t even care to come see where the bleach was and no one came to clean it up.
This wasn’t the best end to an otherwise lovely stay.
I believe this stunning hotel could improve the customer service and friendliness of the desk staff. Specifically Maria could have done more and been more helpful to loyal, long time guests. Very disappointed ☹️
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would NOT recommend this hotel.
We typically go to nice places and hotels for a short winter break, and have had generally good and excellent experiences, this was not one of them.
Property was nice and location is excellent, but otherwise downhill from there.
While most of the staff were friendly, they were unprofessional. It seems that management has no program for onboarding new hires or ongoing staff evaluations with respect to service, etiquette, or guest relations.
Rooms were clean, but dated. Bathroom very small.
Daily room cleaning/service was virtually non existent. We turned on the "service" button in the morning at 10am and returned at 5pm to an unserviced room. When I called housekeeping, they informed me that they "only have 2 room servicers per floor and they would get to it when they could." She went on to ask if we "still wanted" our room serviced! My adult children had another room and that went unserviced for 48 hours despite 3 requests.
While rooms were appropriately priced for location, class of hotel, and time of year, everything else was ridiculously priced. 6$/bottle of water in the room; $9/12oz can of beer, 18$/bowl of morning oatmeal! Seriously!!?? I certainly understand resort pricing and the hotel wanting to make money, but I found the price gouging ridiculous. After charging almost $600/room/night and hundreds of dollars on breakfast and lunch, they can't provide complimentary water in the room? Come on! It's not about the extra dollars, but it's about the point.
In the end, we never were made to feel welcome or appreciated. We will not be going back to this property.
We typically go to nice places and hotels for a short winter break, and have had generally good and excellent experiences, this was not one of them.
Property was nice and location is excellent, but otherwise downhill from there.
While most of the staff were friendly, they were unprofessional. It seems that management has no program for onboarding new hires or ongoing staff evaluations with respect to service, etiquette, or guest relations.
Rooms were clean, but dated. Bathroom very small.
Daily room cleaning/service was virtually non existent. We turned on the "service" button in the morning at 10am and returned at 5pm to an unserviced room. When I called housekeeping, they informed me that they "only have 2 room servicers per floor and they would get to it when they could." She went on to ask if we "still wanted" our room serviced! My adult children had another room and that went unserviced for 48 hours despite 3 requests.
While rooms were appropriately priced for location, class of hotel, and time of year, everything else was ridiculously priced. 6$/bottle of water in the room; $9/12oz can of beer, 18$/bowl of morning oatmeal! Seriously!!?? I certainly understand resort pricing and the hotel wanting to make money, but I found the price gouging ridiculous. After charging almost $600/room/night and hundreds of dollars on breakfast and lunch, they can't provide complimentary water in the room? Come on! It's not about the extra dollars, but it's about the point.
In the end, we never were made to feel welcome or appreciated. We will not be going back to this property.
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Review collected in partnership with this hotel
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in a nice location and very beautiful property. For that will give 4 stars. But if you are just 2 people ,then it is good as most of rooms have a king bed option or 2 double beds. The double beds are advertised sleep 4 but no 4 adult can fit on those high beds and will fall off. Very horrible. For price they charge they offer double beds. Otherwise king bed and futon mattress. So for that ridiculous price I will give them 0 stars. In addition they have the tiniest weird single tony washroom and you can just stand in without hitting door. Even a 1 star hotel has a bigger bathroom. So 0 stars. If you are a couple travelling the. This is for you ,for a family there are dozens of hotels on collies avenue which offer queen beds,microwave,refrigerator,good size bathrooms and even a balcony view of city or ocean. They have no such features in Palms except priciest one floor which gas balcony. So as a family stay away ,you will be charged like hell and their Essenua restaurant charges fir a normal lunch or dinner 200$ for food to pay. Better restaurants nearby.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at the Palms for a quick family getaway. I stayed in the superior ocean front room #528. The room was very spacious, a toilet and sink are on one side of the room while a shower and sink are on the other. The ocean view was obstructed by a tall palm tree, so I would suggest a higher floor or maybe room 522 or 622 for a clear ocean view. The brunch is good it cost fifty dollars with tax and 18 percent gratuity. The 18 percent service fee is applied to all services and food and drinks you may purchase, which is common in South beach. The pools and beach are clean and nicely kept, we spent a lot of time mainly on the beach, love those breezes.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a beautiful hotel, well maintained with great amenities. The pool area is beautiful and the food and drinks service on the beach is exemplary. The chaise loungers on the beach are nicely spread apart so that you do not feel that someone is intruding on your space.
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Review collected in partnership with this hotel
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our experience at this hotel was horrible. They have a serious sewage problem
When you walk into the room there is a strong sewage odor. We were able to switch rooms and the second one had an even worse smell. We called the front desk and she sent housekeeping up to spray air freshener and leave. There was a roach in the spa restroom and every meal we have gotten here has been cold. In addition I forgot an outfit in the first room we moved from and after housekeeping cleaned that room, the outfit disappeared. The staff had zero empathy and basically said oh well. To top it all off, only one elevator works in this big hotel so it takes forever to get to and from your room. We will never stay here again! The only good experience was the stress massage I received in the spa. Julio was amazing.
When you walk into the room there is a strong sewage odor. We were able to switch rooms and the second one had an even worse smell. We called the front desk and she sent housekeeping up to spray air freshener and leave. There was a roach in the spa restroom and every meal we have gotten here has been cold. In addition I forgot an outfit in the first room we moved from and after housekeeping cleaned that room, the outfit disappeared. The staff had zero empathy and basically said oh well. To top it all off, only one elevator works in this big hotel so it takes forever to get to and from your room. We will never stay here again! The only good experience was the stress massage I received in the spa. Julio was amazing.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Palms is a well thought out facility. Layout to the restaurants, bar areas are not disturbed by pool and beach goers by the very convenient lower lobby containing the Spa, gym and access to and from the pool and beach. Also convenient rest rooms from the pool and beach in lower lobby.
Love the layout and service all around.
Love the layout and service all around.
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Review collected in partnership with this hotel
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Immaculate pool. Warm but I don’t believe heated
Don’t know. But smoking is pretty annoying to those sitting near you or down wind from you. So, please do not smoke on the beach. Thank you.
You have easy walking access to the beach from the pool area. Out the hotel's front door you are on Collins Avenue at 31st Street with a number of restaurants and bars in the area, but not quite as picturesque a locale as South Beach and not as many high action options. But you can walk (or rent a city bicycle) and proceed south on the boardwalk by the beach and be at South Beach in no time!
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"Beach yoga in the sand was not great. Be careful with cross contamination at breakfast for food items. Lots of weddings at this hotel."Read full review
"The Hop on Hop off bus picks up right next door at Riu which is very convenient. Valet parking."Read full review
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PRICE RANGE
C$487 - C$849 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palms hotel miami beach, the palms hotel and spa, palms hotel miami beach, palms south beach, the palms south beach, miami the palms, palms miami
LOCATION
United StatesFloridaMiami BeachOceanfront
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingThe Palms Hotel & Spa - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about The Palms Hotel & Spa
Which popular attractions are close to The Palms Hotel & Spa?
Nearby attractions include The Palms AVEDA Spa (0.01 km), Faena Theater (0.1 km), and The Living Room (0.2 km).
What are some of the property amenities at The Palms Hotel & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Palms Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Palms Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Palms Hotel & Spa?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Palms Hotel & Spa?
Conveniently located restaurants include Pao by Paul Qui, Matador Room, and Essensia at The Palms Hotel & Spa.
Are there opportunities to exercise at The Palms Hotel & Spa?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at The Palms Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Palms Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Palms Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to The Palms Hotel & Spa?
Many travellers enjoy visiting Freedom Tower (7.1 km), The Fillmore Miami Beach at the Jackie Gleason Theater (1.7 km), and Art Deco Historic District (2.9 km).