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Hilton Bentley Miami/South Beach

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Hilton Bentley Miami\/South Beach
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1,574 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Bentley Miami/South Beach
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Showing 1,378: English reviews
Reviewed 4 April 2015

The rooms are nice, the location is fantastic, right on the beach but watch your bill. The housekeeping staff made international calls from my room while cleaning it. There were over $200 in lnternational Calling Charges on the phone. The hotel removed the charges but be aware. Everything else was fantastic. Loved the hotel and will definitely return.

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Helpful?
Thank Jfeehan
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Thank you kindly for taking the time to share your review of the Hilton Bentley Miami/South Beach during your visit this past summer. I am pleased you enjoyed the hotel's South Beach location on Ocean Drive. Please accept my apologies for the errant phone charge. We have since taken steps to ensure incidences such as these are not repeated. We...

Reviewed 3 April 2015

I am a Hilton Diamond member and I'm staying at a property almost every week of the year. I decided to take a much needed vacation and chose the Hilton Bentley Miami Beach as my destination. It was for a quick weekend March 27-30, 2015 This is by far the worst management team I've experienced at any hotel. - First...

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Helpful?
7Thank James P
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Please accept my very sincerest apologies. I am very sorry I was not able to follow up with you during your visit, and for our inability to make right on the poor experience at the time. It is unbecoming of our hotel and operation. We appreciate the feedback. We are working to correct the housekeeping miscues experienced. I understand we...

North Caldwell, NJ
Reviewed 1 April 2015

I stayed at the Hilton Bentley. It is on the beach with a pool and has a Jacuzzi upstairs near a Health club. Parking Garage is below the rooms. It is on the first street. It is an area where it is easy to cross the Island with very easy Valet Parking so access was good. Breakfast was good. I...

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Helpful?
Thank Harry Alan V
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Thank you for the detailed review of the suites of the Hilton Bentley Miami South Beach. We are pleased you enjoyed the hotel's prime South Beach beachfront location, footsteps away from the very best attractions and restaurants South Beach is known for. We appreciate and shared the kind sentiments of the service received. We very much look forward to welcoming...

Petoskey, Michigan
Reviewed 31 March 2015

First of all, there are two hotels with the name Bentley in South Beach...the reviews are all over the board, so I suspect people confuse the two. I was at the Hilton Bentley at the end of the strip. Small, boutique feel, but badly in need of an update. The price for rooms are way too high given the outdated...

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Helpful?
Thank Wife2Foodie
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Please accept my apologies for the service lapses experienced. We are working to address the miscues experienced. I appreciate your loyalty to Hilton. I would like to make right. Please contact me at john.lacle@hilton.com. John Laclé

Washington DC, District of Columbia
Reviewed 30 March 2015 via mobile

This hotel is small, old, and European style. We had a 1 bedroom suite with an ocean view, which was nice (2 adults, 2 kids). The A/C was super loud and the bathroom door was squeaky. The front desk wasn't helpful or excited about anything and their English was poor. The pool was nice and the pool staff was great....

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2Thank decembergirl5
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Thank you kindly for taking the time to share your experience. I am sorry our accommodations and service was less than stellar, a departure from the exemplary service and accommodations our guests have come to expect from our hotel over the years. We have identified the room and made the necessary corrections. I would like to make right. Please contact...

Reviewed 29 March 2015 via mobile

It was a surprise trip so I could propose to my now fiancé and the staff at the Bentley made it such a memorable occasion for us we can't praise or thank them enough for what all they did. If you are looking for a great location to South Beach and a great hotel to stay in this is your...

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Helpful?
Thank Jack B
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Congratulations! I recall our Team took great pride in preparing for the joyous occasion. Thank you very much for the review of the Hilton Bentley Miami/South Beach. We certainly look forward to welcoming you back soon. John Laclé

Butler, Pennsylvania
Reviewed 25 March 2015

I enjoyed my weekend at the South Beach Hilton Bentley. The services were great and excellent food. It was next to the beach with easy access. There were also many other excellent restaurants within easy walking distance. I also felt secure at night walking in the local area. The rooms were very comfortable and quiet with great beds. It was...

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Helpful?
1Thank Glenn A
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Dear Guest, Thank you kindly for your review of the Hilton Bentley Hotel. We appreciate you taking the time to share your experience of the hotel's services, location and culinary. We very much look forward to welcoming you back to South Beach soon. John Laclé

Boca Raton, Florida, United States
Reviewed 22 March 2015

Booked "deluxe city view" room using HiltonHonors points. While the hotel room was adequate, it hardly looked like the pictures online. Micro and fridge were appreciated touches. Bathroom was spacious and nice. Balcony adjoined the balcony from the rooms on either side - major safety concern. Property is next to Nikki Beach so noisy when the partying is going on...

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Helpful?
4Thank Naomi S
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Thank you kindly for taking the time to review our hotel. Please accept my apologies for the poor valet experience and lack of follow up from our Management Team. I will follow up to ensure we address your concerns and make right as best as possible I certainly hope we may have the opportunity to welcome you back for a...

Shawnee, Kansas
Reviewed 22 March 2015 via mobile

My wife and I stayed here for a week and are diamond members. The rooms are decent size, clean and have patios which are nice touch. As for the pool area and lounging area it is small and filled with kids so no place for relaxation. However, it was the service that actually finally made us extremely upset. The staff...

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Helpful?
2Thank sean s
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Thank you kindly for taking the time to review our hotel. I am sorry to learn of the less than stellar experience with our beach services. We are reviewing our best practices at our beach club to address your concerns. We acknowledge having received your constructive feedback at the time and have taken quick steps to ensure our hotel guests,...

New York City, New York
Reviewed 22 March 2015 via mobile

A huge Hilton disappointment - you wonder if they have a management team managing this property?!! Any mediocre manager with no hospitality background would do better. I have been a diamond member for 4 years and needless to stay a big fan of hilton hotels. I stayed at the Bentley 3 years ago and liked my room and the location...

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Helpful?
3Thank Laurent G
HiltonBentley, General Manager at Hilton Bentley Miami/South Beach, responded to this review

Dear Guest, I am terribly sorry to learn of your poor experience. It is certainly unbecoming of the hotel. I appreciate the detailed review. We are working very hard to identify and correct the observations made. We would like to make right. Please contact me at john.lacle@hilton.com so we may have an opportunity to do so. John Laclé

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Bentley Miami/South Beach

Address: 101 Ocean Drive, Miami Beach, FL 33139-7212
Region: United States > Florida > Miami Beach
Price Range: $350 - $980 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bentley Miami/South Beach 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hilton Bentley Miami South Beach Hotel Miami Beach
Hilton Miami Beach
Hilton Hotel Miami Beach
Hilton Bentley Miami/South Beach Miami Beach, Florida
Hotel Style:
#24 Spa Hotel in Miami Beach
#37 Business Hotel in Miami Beach
#40 Luxury Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
#48 On the Beach Hotel in Miami Beach
#54 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Bentley Miami/South Beach staff and other travellers.
14 questions
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North Carolina
Liverpool, United Kingdom
Milford, Ohio
Sicklerville

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Questions? Get answers from Hilton Bentley Miami/South Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It seems like once you're above the 3rd or 4th floor, you'll have pretty good views no matter the direction.”
 of 5 bubbles tennisfanVail_CO, 4 Jan 2017 | Read review
“If you can spare, take the suite - you would want to live there forever :) !!”
 of 5 bubbles RobV342, 9 Dec 2016 | Read review
“Suites are amazing”
 of 5 bubbles Ilemejia, 7 Dec 2016 | Read review
“Great views from every room”
 of 5 bubbles 879kathrynp, 24 Nov 2016 | Read review
“Hi Level City view is good, if you can get the same with a sea view even better.”
 of 5 bubbles markfA2436KW, 17 Nov 2016 | Read review
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