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Royal Palm South Beach Miami, A Tribute Portfolio Resort

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Royal Palm South Beach Miami, A Tribute Portfolio Resort
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3,228 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Palm South Beach Miami, A Tribute Portfolio Resort
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Showing 2,443: English reviews
London, United Kingdom
Reviewed 28 December 2016

This was part 1 of our honeymoon prior to moving to 2nd part of our journey. The moment we arrived, we were delayed from checking in for over 1hr 30 mins due to room not being ready. Suggested to go have a drink at the bar as had a resort voucher, 2 drinks and nearly all the voucher was used...

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Helpful?
3Thank Jay C
Management response:

Hello Jay Thank you for taking the time to review our property. I regret that your experience with us fell short on many levels, please accept my sincere apologies for not providing you with an excellent stay. What you describe is not like our team, who go through extensive and regular training to meet our high standards, nor has this...

Durham, North Carolina
Reviewed 28 December 2016

- I had requested a crib upon making my reservation. I reiterated the request upon check in. The crib had not arrived by 10:00pm (6 hours later). I was unable to reach the front desk by using my cell or the phone in the room. I had to go down and request the crib a third time. - At check...

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Helpful?
1Thank Agingwell711
Management response:

Dear value guest Thank you for giving us the opportunity to improve. We are sorry we were not able to provide you with the quality of services you deserve, this level of detail is important for us so we know exactly how we can improve for future experiences. Please know that we take comments from our guests seriously, and that...

NYC
Reviewed 28 December 2016 via mobile

We had no problems checking in and our junior suite with a beach view was ready when we arrived at 330p. The hotel has a lot of nice amenities and the amenity breakfast was more than enough food with hot and cold options. When we returned to our room the first night we were welcomed by a tray of food,...

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Helpful?
Thank Nemer
Miami, Florida
Reviewed 27 December 2016 via mobile

Stayed here the night before my wedding, did not have any complaints. Wouldn't believe too much of the reviews below I personally observed how harsh other travels can be on the staff. Room was awesome with a great view. Breakfast service and buffet in the 2nd floor were great. The lobby looks really cool since they did renovations. Staff is...

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Thank tigerh2m
Reviewed 27 December 2016

I stayed in the Royal Palm a few weeks ago, and from the moment we arrived the staff was very nice and helpful, the room was so clean and housekeeping service always on top, walking distance from the beach and the Lincoln Road shopping mall and restaurants I recommend this place a 100%

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Helpful?
Thank Josean E
MDaddonaHEI, Guest Relations Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for taking a moment to share your valued feedback. We're very happy to see that you enjoyed your stay and we trust we will have the pleasure of welcoming you back again soon!

Canton of Zurich, Switzerland
Reviewed 27 December 2016

Absolutely loved my stay at the Royal Palm. We stayed there on a business trip. The location is amazing, obviously right next to the beach and in walking distance of all the touristy spots you need to see like Lincoln Road, Ocean Drive and some of the most famous South Beach nightclubs. You really got everything you need around you....

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Thank Swissaquarius
Los Angeles, California
Reviewed 27 December 2016

The location of this hotel is perfect! Right next to the beach and Lincoln rd, can't get any better than that. I visited Miami for a week and I really loved everything about this place, I had a great time during my stay here, totally recommended!

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Thank xGurbyx
MDaddonaHEI, Guest Relations Manager at Royal Palm South Beach Miami, A Tribute Portfolio Resort, responded to this review

Thank you for taking a moment to share this great review. We're very happy to see that you enjoyed your stay and hope we have the pleasure of welcoming you back again soon!

Philadelphia, Pennsylvania
Reviewed 27 December 2016 via mobile

Very poor service. Check in was fine. Rest was terrible. Had to call 3 times over 40 minutes to have a wine bottle opener delivered to the room, and they still forgot the plates. Then, called front desk, concierge, and guest services for over ONE hour for in-room dining with NO ANSWER, so was forced to have a pizza delivered...

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Helpful?
2Thank anjaliv10
Management response:

Dear value guest This does not come anywhere close to the high standards we usually adhere to, and we have already begun taking action to remedy the problem, Please accept our most sincere apologies for the inconveniences, If you could kindly provide us with your contact details at info@royalpalmsouthbeach.com and give us the opportunity to contact you directly.

Raleigh, North Carolina
Reviewed 25 December 2016 via mobile

We reached palm hotel at 12 for checkin and staffs says our room is taken by someother guest and we would have to wait until 4 pm to checkin. The staff was rude and was teaching us hotel management and hospitality industry rules.there was no changing room ..had to take a shower cause we had travelled long distance .we were...

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Helpful?
2Thank nonadev
Management response:

Dear value guest Thank you so much for your feedback, we want to apologize for the inconveniences cause by not having early check-in available, I understand how frustrating it is to arrive and not being able to get into your room, unfortunately due to the high occupancy of our property checking in before 4 pm is not guarantee, especially during...

Reviewed 23 December 2016

you can't beat the location but the hotel is just a bit off. The staff, however, is excellent especiallyEvan at the beach who ensured I was well taken care of during the the few hours i had between work meetings. For a SPG property, it isn't bad but i wish the beds were up to standard and a hospitality suite...

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Helpful?
1Thank Erica R
Management response:

Hi Erica Thank you for taking the time to express your opinion, we greatly value your thoughts, praises and suggestions. We will take them all into consideration as we continually work to improve, and always use guest feedback as a tool for insight. I look forward to welcoming you back to our hotel in the not too distant future.

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Near Royal Palm South Beach Miami, A Tribute Portfolio Resort

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Spa
  • Restaurant
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Palm South Beach Miami boasts an enviable location on Collins Avenue, just north of the iconic Ocean Drive at 15th Street. With direct access to the beach and boardwalk, the resort is near the most appealing attractions of vibrant South Beach. The resort comprises a wealth of refined facilities, including a pampering spa and a pool encircled by cabanas. Dining venues serve authentic plates and cocktails in a relaxing ambience. Some 10,000 square feet of space is available for enchanting events. With iconic ocean or city views, guest rooms and suites house environmentally-friendly amenities and stylish areas for business and leisure. Poolside Suites are distinguished by their expansive outdoor terraces and proximity to the beach and pool. ... more   less 

Additional Information about Royal Palm South Beach Miami, A Tribute Portfolio Resort

Address: 1545 Collins Avenue, Miami Beach, FL 33139-3110 (Formerly The James Royal Palm)
Region: United States > Florida > Miami Beach > City Center
Price Range: $262 - $811 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Palm South Beach Miami, A Tribute Portfolio Resort 4.5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Royal Palm South Beach Miami, A Tribute Portfolio Resort Miami Beach, Florida
Hotel Style:
#30 Business Hotel in Miami Beach
#34 Spa Hotel in Miami Beach
#49 Family Hotel in Miami Beach
#55 Romantic Hotel in Miami Beach
#61 Luxury Hotel in Miami Beach
#78 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Royal Palm South Beach Miami, A Tribute Portfolio Resort staff and other travellers.
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over a year ago

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Questions? Get answers from Royal Palm South Beach Miami, A Tribute Portfolio Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the main tower have the ocean views and less street noise.”
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