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Bentley Hotel South Beach

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Bentley Hotel South Beach
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1,253 Reviews from our TripAdvisor Community

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Showing 1,078: English reviews
Miami
Reviewed 2 weeks ago

Great location! but horrible check in, customer service was POOR! They didnt care at all! Elevator so slow! and only 5 floors! Dated rooms, front desk service was HORRIBLE! Please fix this as its a great location,but staff needs retraining, and basic customer service! Im ashamed of this hotel!

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Helpful?
Thank edwardl584
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear edwardl584, Thank you for taking the time to give us your impression. We work hard to ensure all of our guests are comfortable and we are sorry to hear of your dissatisfaction with your visit. On behalf of the Bentley team, please accept my sincere apology for your experience. We value you as a guest and look forward to...

Toronto
Reviewed 2 weeks ago

Great location! Very friendly staff, nice modern and clean room! We stayed for 7 days! Free breakfast vouchers every day (you have to tip 3 bucks) and free drinks at happy hour. The roof patio has amazing views and nice furniture for shade and comfort.

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Thank ilyam2017
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear ilyam2017, Thank you for your generous comments regarding your recent stay. We take pride in ensuring our guests’ experience is seamless and are truly proud to have achieved this with you. We are delighted you have decided to make the Bentley your new home away home and look forward to assisting in create many more memorable visits to come....

Youngsville
Reviewed 2 weeks ago

Difficult to pull up to Valet area, in turn lane for intersection. Worried about parking illegally. Toilet did not work properly. On positive side great view from roof, great location, and quiet. Miami Beach needs more parking, perhaps some more garages.

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Thank Hans W
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear Hans W, Thank you for the time you gave to post your impressions and also for your kind words about our location and great ocean views from the rooftop. However, I would like to express sincere apologies for the issues you observed and any uneasiness you may have experienced. Be assured your comments will be used as we continue...

Phoenix, Arizona
Reviewed 3 weeks ago via mobile

Wow, this place is awesome. When we originally booked this hotel, I booked 4 days in a studio room and an additional room for 4 more days in the two bedroom penthouse. My daughter was going to be staying with us over Christmas so we needed the 2 bedroom. When we got there we were offered for a slight upcharge,...

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Helpful?
1Thank sharis1LAKings
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear sharis1LAKings, Your feedback has made Carlos and Stephanie's day! I am thrilled to hear that our team was able to accommodate you during this busy time. Carlos and Stephanie and the Team Members work very hard to ensure that our guests are satisfied and that their expectations are exceeded. I look forward to sharing this incredible review with the...

Torshavn, Faroe Islands
Reviewed 3 weeks ago

Pros: Excellent location. Room with lot of space which is nice travelling 2 adults and 3 children. Beds are fine. Staff was very friendly part from one person who had this attitude that makes you choose another hotel next time. Cons: Low floor room with limited view and street noise. Booked inclusive breakfast, but found out that this was only...

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1Thank Hesal
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear Hesal, Thank you for the time you gave to post your impressions and also for your compliments on our prime location, excellent value, amenities clean and comfortable suites, and staff hospitality are greatly appreciated. However, I would like to express sincere apologies for the issues you observed and any uneasiness you may have experienced. Be assured your comments will...

London, United Kingdom
Reviewed 3 weeks ago

I chose this hotel as a post cruise Miami extension via Celebrity cruises. From a distance the hotel buildings Art Deco appearance is appealing however when you pull up to the building the entrance to the hotel is between the tables of the Picciolo Bistro, owned by the same company as the hotel. The hotel lobby is on the first...

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Helpful?
Thank Garry C
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear Garry C, Your feedback is very important to us. We thank you for sharing this constructive information to let us know how we are doing. We are glad to hear you enjoyed location. However, it is upsetting to us that we did not exceed your expectations. We assure you our number one concern is the satisfaction of our guests....

Pittsburgh
Reviewed 3 weeks ago

What a place! Everything was perfect from start to finish...love Jason and Carlos and Miguel...they treat you like you are the only guests. So many complimentary items at The Bentley and what a great pool, room and service. Amazing and will definitely be back! Simone too...thank you for your prompt response and generosity with how you handled our situation....you are...

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Helpful?
Thank pghmom603
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear pghmom603, Thank you for taking the time to post this FANTASTIC 5-STAR review! I appreciate your gracious compliments regarding Jason, Carlos and Miguel helpful and accommodating service skills. I am truly delighted you thoroughly enjoyed your visit and look forward to welcoming you back for some more fun in the sun in the near future. Myself and the entire...

Reviewed 3 weeks ago

There's 8 people in my family so finding accommodations can be somewhat stressful. Bentley Hotel made our stay the simplest vacation ever! We were only staying for one night before we got on a cruise ship the next day. We arrived very early (9am) because we had an early flight. Our rooms obviously weren't ready when we got there, but...

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Helpful?
Thank Kadee M
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear Kadee M, Your feedback has made our day! I am thrilled to hear that our team was able to accommodate you during this busy time. Our team members work very hard to ensure that our guests are satisfied and that their expectations are exceeded. I look forward to sharing your review with the entire Bentley Team. Your recommendation is...

Pittsburgh
Reviewed 3 weeks ago

The Bentley Hotel...what a place! Absolutely must! When we arrived (after a terrible place with Diamond Resorts time share)...Jason took us around to the 5 remaining rooms and we chose a great king size roof with balcony. Carlos, the reception person, was amazing the entire stay. They even text to remind you about the complimentary breakfast and happy hour drinks!...

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Thank ajb0400
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear ajb0400, Thank you for providing your positive feedback on our wonderful location! I appreciate your gracious compliments regarding our team members helpful and accommodating service skills. We are truly delighted you thoroughly enjoyed your visit and look forward to welcoming you back for some more fun in the sun in the near future. Your recommendation is valuable to us...

Naples
Reviewed 3 weeks ago

Great check in, champagne toast while checking In. Happy hour from comp drink was great. Room 501 was great. Right next to the pool, great size room, very clean, great bed, little noise. Sunrise by the pool was amazing, great staff. Only knocks carpet in rooms needs to be replaced, refrigerator wants working, T.V in bed room didn’t work. Those...

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Thank Joe R
Simone M, General Manager at Bentley Hotel South Beach, responded to this review

Dear Joe R, Thank you for your kind words regarding our beautiful property and your recent stay with us. We are pleased our property offerings catered to your every need and that your weekend celebration was a memorable one. Your compliments on our prime location, excellent value, amenities clean and comfortable suites, and staff hospitality are greatly appreciated. I am...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Recognized by Official Best of Florida, as "2010 Best Boutique Hotel in Florida", the Bentley South Beach's prime location on Ocean Drive is only a half mile away from Lincoln Road Mall and the Miami Beach Convention Center, and five miles away from the Port of Miami, making it a convenient overnight pit stop. Bentley South Beach's all-suite hotel offers a variety of room categories including large balconies with stunning views of the Atlantic Ocean and the city of Miami Beach. Guests can choose from a Junior Suite, One Bedroom Suite or Two Bedroom Suite, all featuring a kitchenette, wet bar, Italian marble bathroom, plush terry bathrobes, a fully stocked minibar and room service.The accommodating and personable staff strives to make your stay at Bentley South Beach both memorable and effortless. Located along Ocean Drive, guests of Bentley South Beach have the luxury of enjoying our rooftop with a pool and Jacuzzi overlooking the Atlantic Ocean, or venturing across the street to our exclusive private beach club, featuring beach access, lounge chairs and towels. ... more   less 

Additional Information about Bentley Hotel South Beach

Address: 510 Ocean Drive, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach
Price Range: $279 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bentley Hotel South Beach 4*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and Jetsetter so you can book your Bentley Hotel South Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bentley Hotel Miami Beach
Bentley Hotel South Beach Miami Beach, Florida
Hotel Style:
#41 Family Hotel in Miami Beach
#45 Luxury Hotel in Miami Beach
#49 Romantic Hotel in Miami Beach
#50 Business Hotel in Miami Beach
#53 On the Beach Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Bentley Hotel South Beach staff and other travellers.
33 questions
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7 months ago
Detroit, Michigan
London, United Kingdom
over a year ago
Seattle, Washington

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Questions? Get answers from Bentley Hotel South Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room on the 5th floor puts you only steps from the pool... elevator is very slow.”
 of 5 bubbles mikesM7068YB, 4 Jan 2017 | Read review
“Book early and get a balcony!!!”
 of 5 bubbles ajb0400, 26 Dec 2016 | Read review
“Love this hotel, Just ,make sure you know which Bentley you are booking”
 of 5 bubbles sue8clair, 22 Dec 2016 | Read review
“hopefully Jason never leaves!”
 of 5 bubbles bbobber761, 20 Dec 2016 | Read review
“any of them are good”
 of 5 bubbles dpmpnavarre, 14 Nov 2016 | Read review
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